C 434-***-**** E adpmuw@r.postjobfree.com A **** New Hope Road Greenwood Virginia 22943

Elizabeth Leell

SUMMARY

Hard working and enthusiastic cashier/sales representative with 18 years of specialization in Customer Service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor always.

SKILLS & EXPERTISE

•Customer and Personal Service, Social Perceptiveness

•Active Listening, Critical Thinking

•Service Orientated, Active Learning

•Management of Material Resources, Management of Financial Resources

•Public Safety and Security, Quality Control Analysis

•Operation Monitoring, Production and Processing

•Microsoft Word Excel, Power Point Adobe, Design Telecommunications, Avaya, Installation, Equipment Maintenance, and troubleshooting

REFERENCES

1.Steve Good: 434-***-**** Head Manager for 20 years at Wood Grill

2.Geo Wassung: 434-***-**** Professor and Mentor

3.Patricia Corken: 434-***-**** Insurance sales

4.Christine Howard: 434-***-**** Hospitality

● Amy Messer Crozet, VA, Nanny for 3 young children- March 2017 to August 2010

Help prepare and serve nutritionally balanced meals and snacks for children. Regulate children's rest periods and nap schedules. Assign appropriate chores and praise targeted behaviors to encourage development of self-control, selfconfidence, and responsibility. Work with parents to develop and implement discipline programs to promote desirable child behavior. Perform housekeeping and cleaning duties related to children's care. Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior. Teach and perform age appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children. Remove hazards and develop appropriate boundaries and rules to create a safe environment for children.

APPLE Incorporated - Customer Service representative Cupertino, CA 9501 February 2018 to August 2018

customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Customer support and service agent

• World Travel Holdings - Wilmington, MN October 2017 to January 2018

I worked remotely from my home to provide customer exceptional service to all customers ordering by phone or with any issues they may have had and resolve them promptly and efficiently. Worked with management to help all customers receive the utmost exceptional experience Learning about the products I was taking orders for to be able to provide better service. Took payment from customers through their payment processor. Worked with Avaya phone application and learned how to work with several different softwares all at one time. I became certified for Carnival cruise line and learned all about the travel and cruise industry.

• CONVERGYS- Customer service Remote agent - Cincinnati, OH August 2017 to October 2017

I worked remotely from my home to provide customer exceptional service to all customers ordering by phone or with any issues they may have had and resolve them promptly and efficiently. Worked with management to help all customers receive the utmost exceptional experience learning about the products I was taking orders for to be able to provide better service. Took payment from customers through their payment processor. Worked with Avaya phone application and learned how to work with several different softwares all at one time.

Kroger - Charlottesville, VA February 2010 to November 2010

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

•GIANT FOODS - Charlottesville, VA November 2007 to January 2010 i Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

•UVA HOSPITAL - Charlottesville, VA Cardiac Monitor Tech April 2007 to April 2008

Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures to notify the physician if something appears wrong. Observe gauges, recorder, and video screens of data analysis system during imaging of cardiovascular system. Monitor patients' comfort and safety during tests, alerting physicians to abnormalities or changes in patient responses. Obtain and record patient identification, medical history, or test results. Observe ultrasound display screen and listen to signals to record vascular information, such as blood pressure, limb volume changes, oxygen saturation, or cerebral circulation.

•WOOD GRILL BUFFET – Server Charlottesville, VA May 2004 to July 2007

Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes. Take orders from patrons for food or beverages. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Present menus to patrons and answer questions about menu items, making recommendations upon request. Clean tables or counters after patrons have finished dining. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Stock service areas with supplies such as coffee, food, tableware, and linens. Remove dishes and glasses from tables or counters, take them to kitchen for cleaning. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

E D U C A T I O N

Piedmont Virginia Community College

Charlottesville,VA July 2005

EKG Tech

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