Administrative Assistant Medical

Christina Little

*** ********* ****** *****, ** *1545 912-***-**** *****************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

High Academic Honors: Ultimate Medical Academy Dean’s List.

Certifications - Registered Behavior Technician, CPR.

Shows sound judgment and good decision making when dealing with problems.

Manages time and priorities in multitask environments.

Strong written and verbal communication skills.

Communication Platforms - Zoom, Skype.

Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint, MS Outlook.

Typing Speed: 50 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration

Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance

Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge

Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT

Insurance Verification Anatomy & Physiology

EDUCATION AND PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy Associate of Science Degree / Health Sciences - Medical Administrative Assistant, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Coastal Pines College Diploma - Early Childhood Education, 2015

Coastal Pines College - Jesup, GA Certificate of Completion - Child Development Specialist - 2015

PROFESSIONAL EXPERIENCE

The Howard Center for Social Congition and Communication - Jesup, GA 05/2021 - Present

Registered Behavior Technician

Ensure client care and follow behavioral skills acquisition while maintaining confidentiality.

Document activities electronically and provide care to individuals receiving mental health services.

Provide a safe and supportive environment designed to address individual and family needs.

AnswerFirst Answering Service - Jesup, GA 04/2021 - Present

Customer Service Representative - Call Center

Answer inbound phone calls for various facilities, including physician offices.

Take messages to send to appropriate parties or transfer caller to individuals when needed.

Follow HIPAA guidelines when taking messages for medical facilities and document all interactions.

Grace Autism Services - Savannah, GA 09/2020 - 02/2021

Registered Behavior Technician

Scheduled appointments, implemented behavior treatment plans, and collected and documented client data.

Completed parent trainings, maintained confidential information, and followed behavioral skills acquisition.

Provided care to individuals with autism and provided a safe and supportive environment for them.

Janie Little Gems - Jesup, GA 01/2013 - 03/2020

Child Care Provider

Accepted inbound phone calls, created employee schedules, and collected and processed payments.

Administered medication, completed observation sheets, and documented and submitted lunch counts to the state.

Created and implemented age appropriate curriculum and activities and ensured safety of children.

Friendly Express Gas Station - Screven, GA 01/2010 - 01/2013

Retail Cashier / Customer Service

Scanned merchandise, processed retail transactions, accepted payments, and stocked shelves.

Fielded inbound calls, counted cash drawer and safe, handled bank deposits, and managed lottery sales.

Interacted with customers in a positive manner and demonstrated a high level of customer service.

VOLUNTEER EXPERIENCE

Saint Phillip Baptist Church - Jesup, GA 2011 - Present

Volunteer

Hand out food boxes to members of the community who needing assistance.

Assist with children’s summer camps in various capacities.

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