Office Clerk Customer Service
Resume:
Roshell Small
adpmtx@r.postjobfree.com
Work Experience:
● 2 years of scheduling, administrative support, and data entry experience
● 2 years of customer service
● CNA training
● Transcribing documents and error detection
● Compiling data
● Data verification
● Report drafting
● Skilled in Excel, Word, Powerpoint, Outlook, MS Office
● Word processing
● Office clerk experience
CERTIFIED CNA AT HARLEM CENTER FOR NURSING AND REHABILITATION New York, New York
August 2021- October 2021
● Assisted 70+ residents by scheduling appointments
● Follow individualized care plans for 70+ residents by working closely with nursing staff.
● Provide safe bedside care and support to residents in a 200-bed facility.
● Assist patients with daily activities including eating, dressing, ambulating, etc
● Maintained Clerical data for the development program
● Entered patient data into facility database systems
● Filed patient paperwork
● Strictly followed policy and guideline confidentiality procedures
● Assisted older adult clients with activities of daily living (ADL’s)
● Shadowed nurses during daily rounds
● Participated in health care related professional development and clinical skills training GERIATRIC CAREER DEVELOPMENT PROGRAM AT THE NEW JEWISH HOME Paid CNA, New York, NY
January 2021- April 2021
● Assisted older adult clients with activities of daily living (ADL’s).
● Shadowed nurses during daily rounds.
● Participated in health care related professional development and clinical skills training.
● Assist patients with daily activities including eating, dressing, ambulating, etc MMCC Day Camp
● Supervise and guide children taking part in residential summer camp activities.
● Ensuring children's safety
RED CROSS LIFEGUARD -
New York, New York
(2018-2019)
● Work to deliver vital services.
● Ensuring the safety of patrons including accident prevention in the water and in surrounding areas.
● ensuring safety for children on the water deck.
● Supervising swimmers.
● Spotting hazards and preventing accidents.
● Giving advice on water safety.
● Controlling unruly behaviour.
● Water rescue.
● First aid including CPR.
MC DONALDS CREW MEMBER
Bronx, New York
Jan 2019 - May 2019
● Maintained high standards of customer service during high-volume, fast-paced operations
● Communicated clearly and positively with coworkers and management
● Followed procedures for safe food preparation, assembly, and presentation
● Assisted management with inventory control and stock ordering
● Resolved complaints promptly and professionally
● Cross-trained and coordinated scheduling with team members to ensure seamless service EDUCATION
Bronx, New York
Liberal Arts - South Bronx Community Charter High School - Diploma Earned Bronx, NY
September 2016 - June 2021
CERTIFICATIONS
AED Certified- Automated External Defibrillator
CPR Certified- Cardiopulmonary Resuscitation
First Aid Certified- First Aid Kit
CNA certificate- Certified Nurse Aide
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