Ashley Robinson
**** ******* ** ******, ** ***** 318-***-**** ***************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional with 2+ years of cross-functional medical administrative support experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains patient privacy and confidentiality.
§Honors: Ultimate Medical Academy Dean’s List, Unitech Training Academy Honor Roll and Valedictorian.
§Certifications: CPR and AED.
§Strong written and verbal communication skills.
§Manages time and prioritizes duties in multi-task environments.
§CPSI Patient Portal; Microsoft Office Applications - MS Excel, Word, PowerPoint
§Type Speed: 44 WPM with 10-key and Data Entry Skills.
KEY QUALIFICATIONS
Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology
HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) Medical Billing Accounts Receivable Collections
Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments
Government (Medicare & Medicaid) Third Party Payers
Electronic Health Records (EHR) Electronic Medical Records (EMR)
Managed Care (HMO, PPO, and POS) Workers Compensation Insurance Verification
Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)
EDUCATION
Ultimate Medical Academy Diploma - Medical Billing and Coding, 2020
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
Unitech Training Academy Diploma - Medical Assistant, 2018
PROFESSIONAL EXPERIENCE
Primestar Home Health - Bossier City, LA 09/2021 – 11/2021
Medical Biller
Perform insurance and billing clerical duties, including review and verification of patient account information and insurance program specifications.
Make copies, scan documents, and handle incoming and outgoing correspondence.
Maintain patient logs and ensure high levels of confidentiality.
Northeast Louisiana Health Center - Rayville, LA 04/2018 – 08/2020
Medical Assistant
Triage patients, complete medical billing and coding, verify patient insurance, handle medical records, and type notes.
Scan and file medical records and charts, draw blood, clean instruments, schedule appointments, and fax paperwork.
Escort patients to rooms, clean rooms after visits, meet goals, and complete data entry tasks.
Process patient insurance forms and document patient information using CPSI Patient Portal software.
Walmart - Rayville, LA 03/2015 - 03/2017
Retail Cashier / Customer Service
Interacted with customers in a positive manner and demonstrated a high level of customer service.
Scanned merchandise, processed retail transactions, accepted payments, and stocked shelves.
Counted down register drawer at the completion of each shift and resolved customer complaints.
VOLUNTEER EXPERIENCE
Northeast Louisiana Health Center - Rayville, LA 12/2019 - Present
Medical Biller and Coder
Verify insurance, read and analyze patient records, and code procedures.
Determine correct codes for patient record and correct rejected claims.