CURRCULUMN VITAE
OF
SIBONISO DLAMINI
Name & Surname : Percival. S. Dlamini
Address : *** *******
: Thembisa
: 1632
Telephone : 078*******/079*******
Email : adpmst@r.postjobfree.com
PERSONAL DATA
Nationality : South African
Sex : Male
Marital Status : single
Disability : Paraplegia (using crutches)
Date of Birth : 1985-01-29
Identity no : 850**********
Place of Birth : Nqutu Hospital
Home Language : IsiZulu
Other Languages : English, Sotho, Xhosa, Tswana
EDUCATION
2011-2012 : National higher certificate in IT
(Information Technology) system developer Nqf level 5 Post Graduate)
: Information system manager (Via
Post) short course at IQ ACADEMY
2016 : National Certificate in (Banking)
NQF level 5 At ABSA Towers EAST
2017-2018 : National certificate in contact
centre NQF level 2
2010 N4 Management Assistant : Studied at Mthashana FET College
COMPUTER SKILUDEDLLS INCLUDED
Microsoft office package
Internet
Database capture
SAP/R3
CRM
ADDITIONAL ACHIEVEMENTS
2016 : National certificate in Banking
Sales and customer relations learner ship programme on Analysis Selling Strategies, Formal Sales Process, Business & Customer Needs, Forex Trade & Hedge Products, Investment Products, Asset-Based Solutions, Financial Analysis
2017-2018 : I have just completed my NQF
Level 2 call centre with ILEARN i am still waiting for my certificate 2006-2009 : I was the youth member for KZN
Vryheid branch organisation for people with disability (Vukuzenzele Organisation) under (disable people of South Africa) WORK EXPERIENCE
Name of company : ABI
Position held : customer interaction centre
Role : outbound & inbound
Duties : capture orders in the system
Duration : 2013-2014
Reason for leaving : learner ship/contracted
Name of company : ABSA
Position held : Call Centre
Role : outbound
Duration : 2014-2015
Name of company : ABSA
Position held : customer service (TELLER)
Duties : Financial service to clients,
advise clients about the new products
Alerting clients about their banking charges
Offering better solutions to their accounts
Advise them to invest on long terms
Tell them about different insurances bank has for them in affordable manner
Duration : 2015-2016
Name of company : Astrapak
Position held : contact centre
Role : outbound and inbound
Duration : 2017-2018
Reason for leaving : contracted
Name of company : Coca-Cola beverage South Africa
Position held : contact centre
Role : Customer Relations Rep
Duration : 2019-2020
Reason for leaving : Contracted
REFERENCES
1. Name : Leah Tshabangu
Position : Team leader
Company : Coca-Cola beverage South Africa
Tel : 078*******
2. Name : Collete Du Ploy
Position : Director
Company : Dvg Media Training
Tel : 011*******/5
3. Name : Ma Temba Cele
Position : Line Manager
Company : ABSA
Tel : 079*******