MYKEAL PITTMAN

**** ****** ****, ********,, ** 31907 706-***-**** adpmr8@r.postjobfree.com

Skills

Basic vehicle safety

Roadside safety knowledge

State driving requirements

Local route expertise

Student records management

Traffic law mastery

DMV rapport

Detailed instruction

Learning skills development

Testing efficiencies

Student engagement

Public speaking

Credit card payment processing

Report generation

Microsoft Office expertise

Adaptive team player

System implementation

Call Center Operations

Clerical support

Business development understanding

Office equipment proficiency

Product organization

Customer relations

Quality assurance controls

Senior leadership support

Conflict mediation

Territory sales

Inside and outside sales

Product management and pricing

Post-sales support

On-site product demonstrations

Relationship selling

B2B and B2C sales

Product and service knowledge

Documentation ability

Loading and unloading protocols

Assembly procedures

Equipment calibration

Experience

Professional Driving Instructor 05/2021 to Current

DDS Columbus, GA

Conducted on-the-road driver training and required students to apply learning from classroom to demonstrate readiness for licensure.

Stressed safe and defensive driving practices in various road conditions using graphic videos to show possible consequences of unsafe practices.

Provided support to student drivers and promoted safety and law compliance.

Presented and explained current driving laws and regulations using specific examples of compliance and non-compliance.

Worked closely with on-the-road driver trainers regarding key driving points to emphasize capabilities and needs of individual students.

Retained current and thorough knowledge of state driving laws and regulations.

Communicated with students and parents to schedule driving lessons.

Educated students on basic vehicle maintenance such as changing tires and checking oil level as well as electromechanical fundamentals of vehicle operation.

Established learning objectives for coursework and required students to demonstrate objectives fulfillment to pass class.

Managed classroom behavior and attendance in mutually respectful environment, making sure each student experienced full and unhindered learning opportunities.

Retained thorough and accurate student records and verified conformance with DOT requirements.

Liaised with DMV and DOT staff to schedule driving tests for students.

Designed and developed driver education curriculum featuring interactive learning, job aids and audio-visual support.

Customer Service Representative /Administrative Assistant 03/2021 to 06/2021

Columbus Parks and Recreation Columbus, GA

Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

Updated details in company database by keying in customer contacts and delivery dates.

Maintained inventory in supply closet to prevent shortages.

Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.

Built strong relationships with accounts by focusing on exceptional communication.

Maintained accurate customer account information and databases.

Followed up on communication with accounts to maintain customer engagement.

Identified customers' needs to recommend specific features.

Answered customers' questions regarding orders, billing and returns.

Customer Service Representative 02/2021 to 03/2021

Tsys Columbus, GA

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Documented conversations with customers to track requests, problems and solutions.

Assisted customers in making payments on accounts and setting up payment plans.

Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Examined checks for identification and endorsement.

Balanced daily cash deposits and vault inventory with zero error rate.

Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

Prepared official checks for customer and internal bank needs.

Verified amounts and integrity of every check or funds transfer.

Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.

Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.

Customer Service Sales Representative 10/2019 to 03/2020

Charter / Spectrum Columbus, GA

Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.

Educated customers about product features and technical details to highlight benefits and correct misunderstandings.

Calculated total costs for service delivery, including production, delivery and installation requirements.

Collaborated with customers after sales to identify and resolve service, account or technical product issues.

Drove increased engagement with effective conversations and ongoing relationship management.

Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.

Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.

Called potential customers to assess business needs and present value propositions.

Answered customer questions about products and services and recommended appropriate solutions.

Generated quotes, processed payments and documented customer communications.

Material Handler 10/2018 to 12/2018

NCR Corporation Columbus, GA

Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.

Cleaned and removed debris from shipping and receiving sections to prevent accidents and keep areas clear.

Protected company inventory with well-organized and secure storage areas.

Developed storage and space utilization plans in accordance with regulations for specific commodities and equipment.

Located missing or mislabeled products, researched paperwork discrepancies and updated computer database.

Collected and disposed of damaged or out of date products in line with established procedures.

Provided subject matter expertise to different warehouse departments and assisted with areas such as shipping, receiving and general housekeeping to maintain efficient operations.

Completed daily cycle counts of products, components and raw materials.

Read and interpreted standard operating procedures to complete work in an accurate and efficient manner.

Store Manager 09/2016 to 06/2018

Metro Pcs Columbus, GA

Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store

Explore individual needs and providing hands-on demonstrations of the latest and greatest technology in-store

Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices

Guide customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise

Approach service and sales needs with patience, honesty and empathy

Consistently leverages digital tools in interactions and onboarding to actively demonstrate the LTE usage to customers.

Child Care Provider 03/2015 to 09/2016

Baby Bear Day Care Columbus, GA

Implemented hands-on, play-based strategies such as games and crafts for experiential learning.

Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.

Enhanced sensory abilities by giving children access to numerous textures and shapes.

Organized and led activities to promote physical, mental and social development.

Maintained daily records of individual activities, behaviors, meals and naps.

Established indoor and outdoor safe play environments for toddler-age children.

Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.

Taught children fundamental skills such as colors, shapes and letters.

Created and implemented developmentally appropriate curriculum addressing all learning styles.

Customer Service Cashier 07/2013 to 03/2015

Walmart Columbus, GA

Stand for long periods of time while checking out customers quickly and accurately

Learned roles of other departments to provide coverage and keep store operational

Trained new team members in cash register operation, stock procedures and customer service

Drove sales and add-on purchases by promoting specific item options to customers

Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards program

Greeted incoming customers and provided personable and knowledgeable service

Presented friendly and positive attitude while communicating clearly with customers and colleagues

Adhered to top-quality client servicing standards to promote overall satisfaction.

Personal Child Care Provider 07/2011 to 07/2013

Karen Key Columbus, GA

Responsible for the overall supervision and daily class functions of a class of children.

Assesses each child's developmental needs on an ongoing basis.

Plans with the parent and implements the approved schedule and daily plan schedule using the parental outlines and materials.

Provides an attractive, well-kept area that encourages creativity, exploration and decision-making by the children.

Providing clear and consistent expectations for the children's behavior.

Accepts responsibility for maintenance and necessary housekeeping

Neighborhood outings

Light baby meal prep

Minimal baby laundry

Keeping the nursery tidy .

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