amy happe

**** *** ******* **

Poseyville, IN *7633

Cell: 812-***-****

E-Mail: adpmnx@r.postjobfree.com

Professional Summary

Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. will do the very best i can to learn & exceed.

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Skills

Guest relations

Complaint handling

Calm demeanor

Positive and professional

Strong communication

Hospitality and accommodation

Phone reception

Calendar management

Supply restocking

Experience

August 2021 to Current

Red wagon Restaurant Poseyville, IN

Hostess

Maintained seating charts to optimize station rotations.

Moved and arranged tables, chairs, and settings to accommodate large groups or guests with special needs.

Used table management system to serve customers and coordinate movement of guests.

May 2016 to November 2019

Heritage Federal Credit union New Harmony, IN

Teller ll

Maintained strict compliance with banking standards, regulations, and laws.

Identified suspected fraud based on behavioral and transaction markers.

Researched and resolved customer issues on personal savings, checking, and lines of credit accounts.

Helped customers achieve financial goals with active referrals to on-site specialists.

Informed and educated customers to conduct simple transactions through self-service technologies.

Trained new employees on procedures and sales strategies to boost team success.

Documented each transaction in [Software] to uphold recordkeeping requirements.

Delivered exceptional service with friendly approach to retain and acquire customers.

Influenced customers to learn about beneficial products and services to meet or exceed daily goals.

Prepared official checks, money orders, and certified checks.

Received checks and cash for deposits, verifying amounts and checking accuracy of deposit slips.

Prevented fraud by spotting suspicious behavior and identifying problematic transactions.

Met customer needs consistently with knowledgeable and fast service.

Boosted revenue through consistent promotion of bank products.

Counted every piece of currency carefully when accepting or dispensing cash.

Secured funds with careful attention to bank processes and legal requirements.

Handled supplementary services with accuracy and speed.

Balanced currency, coins, and checks in cash drawers at ends of shifts and calculated daily transactions using computers, calculators, and adding machines.

Opened, closed and updated accounts based on individual customer needs.

April 2005 to March 2011

Old Mill Mart New Harmony, IN

Cool/cashier

Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team.

Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.

Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.

Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.

Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace.

Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships.

Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.

May 2004 to March 2006

Subway Poseyville, IN

Sandwich Artist

Sanitized work areas, kitchen tools, and dishes for health safety.

Prepared delicious sandwiches to match order specifications and quality standards.

Used POS systems to document orders and process payments.

Memorized menu offerings, combos, and featured items to answer questions and make suggestions.

Maintained cleanliness and presentation of storefront, cleared clutter, and restocked utensils.

Delivered positive service experience when greeting and serving customers.

Monitored stock and replenished low materials on food line.

Made substitution suggestions to accommodate dietary restrictions and food allergies.

Communicated with coworkers to prioritize workflow and streamline order preparation.

Stayed on top of regular shift cleaning duties.

Served fresh, delicious food within promised timeframes.

Prepared food by following recipes and presentation guidelines.

Prepared and served sandwiches and salads to [Number]+ daily customers.

Satisfied customers consistently while taking and preparing orders for foods.

Protected customers from cross-contamination and infection risks with thorough sanitizing of work surfaces and utensils.

Stayed efficient and productive by using slow periods to stock supplies, prepare ingredients and clean work or customer areas.

Greeted guests, answered menu questions and provided excellent customer service.

Maintained sufficient coffee and tea for customers by brewing new batches frequently.

Met customer needs with fast, friendly and knowledgeable service.

Completed food orders with relishes and garnishes.

Organized supplies and arranged food in attractive displays.

Complied with food safety and sanitation regulations.

Education

Harrisburg, Il

Ged

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