AMANDA JUNE

OBJECTIVE

To join a team focused on member relations and secure a challenging and responsible career in a reputable organization to fully utilize my training and skills while expanding my learnings and knowledge.

SKILLS &

ABILITIES

Thorough: Extremely attentive to accuracy and detail.

Detail oriented focus helps improve efficiency and productiveness.

Improving organization by maintaining schedules and keeping structure.

Proficient in Microsoft Office: (Word, Excel, PowerPoint), Outlook, Google, Gmail

EXPERIENCE

HULME ORTHODONTICS – Executive Assistant

July 2018 – Present

Manage schedule for orthodontic office with 4 different locations. Schedule patients, answer telephones, take payments, data entry, print forms, open and close offices, greet patients, and work closely with back office staff. Responsible for creating and meeting monthly scheduling goals. Assist Quality Coordinator on updating systems and processes at the remote offices. Verify dental insurance benefits for all patients who haven’t been to the office in 6 months or more. In charge of starting and completing process for patients transferring out to a different orthodontic office.

IMED – Medical Office Specialist (Phone Operator, Check-In, Check-Out, Referrals, and Insurance Verification)

February 2016 – July 2018

Answer patient phone calls, send messages to office staff for: prescription refills, health questions, test results, insurance verification. Schedule appointments, add new patients into the EMR, including demographics and insurance. Greet and check in patients, add insurance, process paperwork. Check out patients, take payments, look up past due claims, complete end of day payment process. Submit referrals and prior authorizations using online programs or calling insurance companies. Verify patients’ insurance(s) using websites, automated telephone systems, or direct dialing insurance phone numbers.

CVS/CAREMARK – Prior Authorization Representative /Customer Care Representative

May 2014 – January 2016: Call center. Speak with Dr.’s office representatives to obtain clinical information to process prescription prior authorizations. Give Plan Benefit Override information to Dr.’s offices and Customer Care Representatives. Input overrides, drug information, and diagnosis codes.

Give plan benefit information for members; including running test claims, advising on deductibles, copays, and rejections. Place mail order refills, process payments of balances, issue reshipments. Speak to medical professionals including, pharmacists and doctor’s office representatives.

WALGREENS PHARMACY – Senior Certified Pharmacy Technician

September 2002 – April 2014

Assist Pharmacist, Data Entry – Decipher and Type Prescriptions, Take Phone Orders for Prescriptions, Customer Service, Work Cash Register, Answer Telephones, Fill/Label Prescriptions, General Computer Work, Train New Hires, Process Incoming and Returning Orders, Make Schedules and Workflows.

EDUCATION

UNIVERSITY OF PHOENIX – ONLINE

Bachelor of Science in Health Administration with a Long Term Care Certificate

Associates of Arts with a concentration in Health Care Administration/Electronic Health Records.

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