Mona Thomas

**** ************ **. ********* ** **227* 980-***-****

adpmm0@r.postjobfree.com

Professional Summary

I am a motivated and efficient individual with a highly effective communication style providing years of outstanding performance in various areas of accounting, customer, and management services.

Skills

Patient-focused care

Compassionate

Efficient and reliable team player

Clinical training

Medical terminology

Commitment to quality and service

Work History

Cash Officer & Guest Services

Target-Charlotte, NC

August 2017- Present

Accurate money handling and reconciliation for balancing funds

Processed payment through the stores POS system

Daily store deposits & withdrawals

Money – change orders Garda

Completed bank reconsolidation reports

Completed reconciliation of long & shortages of cash (cash drawer was reported short)

Processed tax exemption reports

Posted void checks and coupons

Positive customer service advocate (ensure guest have a great shopping experience)

Strong punctuality, accountability, and reliable work ethic

Health Care Call Center Associate

WESTMED Practice Partners-Charlotte, NC

October 2015- March 2017

Scheduling/Rescheduling (including cancellations)

Pre-register new patients

Answer patient’s inquiries and relay pertinent information to the staff/physicians in compliance with internal booking guidelines.

Maintain patient confidentiality as per HIPAA guidelines.

Provide exceptional patient support

Medical Assistant Extern

AmeriCare Health @ the Park Pediatrics-Charlotte, NC

March 2014- April 2014

Triage

Preparing patients for Medical Test and Examinations

Assisting Physicians during examinations

Phlebotomy

Scheduling appointments/Canceling appointments/Register new patients

Maintaining the confidentiality of patient information

Certified Nurse’s Assistant (CNA)/ Restorative Aide

The Highlands of Care One Facility – Edison, NJ

March 2012 – November 2012

Maintained accurate records of patient care, condition, progress and concerns.

Monitored vital signs, such as blood pressure and pulse.

Scheduled and accompanied clients to medical appointments.

Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.

Diligently observed patient safety, risk management and infection control policies and procedures at all times.

Monitored and recorded patient progress in response to therapy.

Customer Service Manager/ Accounts Payable Receivable and Invoicing

Walmart, Inc. – Union, NJ

September 2001 – August 2010

Accurate money handling and reconciliation for balancing funds

Processed payment through the stores POS system

Daily store deposits & withdrawals

Data entry of Accounts Payable of vendor purchases

Researched and resolved accounts payable discrepancies.

Supervised invoice processing, purchase orders, expense reports, credit memos and payments transactions.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Met all customer call guidelines including service levels, handle time and productivity.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Communicating job expectation; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Education and Training

Medical Assistant

Southeastern Institute – Charlotte, NC 28217

September 2013-April 2014

Medical Billing and Coding

Sanford-Brown Institute- Iselin, NJ 08830

February 2011-January 2012

High School Diploma: College Prep tutorial

Rahway High School – Rahway, NJ 07065

September 1992-June 1996

Accomplishments

A solid work ethic in delivering high quality service to patients.

Fast learner quickly incorporated and implement new procedures.

Met and exceeded quotas and accomplished delegated objectives.

Earned a reputation for excellence in service delivery and work ethics.

November 2012, Brother Bonaventure (Trinities Hospital), Volunteer

Certifications

Licensed / Certified Home Health Aide

Certified Nurse’s Aide

Heart Saver / AED Certification

Certified Electronic Health Records Specialist

Certified Medical Administrator Assistant

Certified Phlebotomy Technician

Ethical approach

Works well under pressure

Multi-line phone proficiency

HIPAA compliance

OSHA compliance

Written and oral communication skills

Contact this candidate