Customer Service Center Representative

PAUL HAMBLIN

********@***********.*** / C: 585-***-****

*** **** ***, *********, ** 14606

SUMMARY

Qualified customer service rep with over 20 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in technology solutions.

SKILLS

Customer-oriented

Cash flow management

Exceptional communication skills

Computer literate

Retail sales

Merchandising

Employee relations

Call center experience

Inbound and outbound calling

Experience:

Pharmacy Technician / CVS Health 2/2021 - Present

Assisted Pharmacists in administering COVID-19 vaccinations. Rang up customers during prescription pick up. Answered questions with pharmacist assistance with customer questions concerning medications and side effects.

Customer Service Specialist / Maximus 9/2021 - 11/2021

Supported New York State of Health, assisting consumers obtain low cost health insurance. Edited consumer accounts to add or delete family members. Answered questions and concerns about consumer accounts.

Delivery Cadet / Best Buy Stores, Inc. 9/2020 - 1/2021

Delivered customers orders that requested same day delivery in a timely manner so that customers received orders that same day.

Assisted other Geek Squad members with delivery, set up and installation of technology items such as home theater, televisions and sound bars.

Customer Service Representative / Xerox Corp Through Randstad Technologies - Rochester, NY 11/2018 - 1/2020

Took calls from customers to facilitate services, determine service needs and accurately input orders into electronic systems

Answered 3+ inbound calls per day and directed to designated individuals or departments

Addressed customer service inquiries quickly and accurately

Created tickets to be sent to technicians for break/fix issues and supplies replenishment

Created reports documenting tickets created and still open

Assistant Store Manager / Family Dollar - Rochester, NY 11/2017 - 02/2018

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Built relationships with customers to increase likelihood of repeat business.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Maintained established merchandising standards, including window, sales floor and promotional displays.

Service Support Rep / Unisys Technical Service - Rochester, NY 10/2011 - 05/2017

Refer major hardware or software problems or defective products to vendors or technicians for service.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

EDUCATION AND TRAINING

Bryant and Stratton College - Rochester, NY

Diploma: Computer Programming

G.P.A. 3.5 / 4.0

Monroe Community College - Rochester, NY

Associates degree: Business Administration

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