*** **** ****** *******, ** *****

601-***-**** adpmlp@r.postjobfree.com

BARBARA L. RODDY

OBJECTIVE

To accomplish and fulfill my desire where I can offer my experiences with this company and utilize my skills in an entry level position that will allow room for growth and improvement.

SKILLS

Microsoft Word, Word Perfect, Windows, PowerPoint, Excel, 10 Key, Fax machine, skilled typist

PERSONAL ACCOMPLISHMENTS AND ORGANIZATIONS

Helped in the Campaign Process for Mayoral Candidate Jonathan Lee by campaigning and phone banking

Helped organize United Way fundraisers

Member of National Honor Society

Peer and Youth Motivator Honoree

Certificate of Completion in Jobs for Mississippi Graduates(JMG)

SME and PAL for new hires at Xfinity

EMPLOYMENT

Nov 2014-Present COMAST CORPORATION

Madison, MS Customer Exp Specialist (Retention)

Assist customers in a busy call center environment

Up sale products, lines of business, while retaining customers

Repackage customers in different cable packages that fits their needs

Transform the customers experience with expert customer service

Serves as an Xfinity Mobile ambassador adding mobile svc to qualified customers while delivering exceptional customer service

March 2014-Present XEROX CORPORATION

Jackson, MS Customer Care Associate

Assist customers in a busy call center environment

Provide knowledge of services related to Minute clinic

Process Page-Outs and Patient concern forms to Nurse Practitioner

Process compliments and complaints through our escalations department

Nov 2011-Mar 2013 THE PRETTY KITTY BOUTIQUE JACKSON, MS Owner

Supervised Employees

Did Payroll

Ordered merchandise and supplies

Responsible for Hiring and Firing

July 2007-Nov 2010 AT&T JACKSON, MS

Directory Assistant Operator

Extensive practical knowledge of all prominent call center operations.

Excellent communication and interpersonal skills

Innate dynamism which lets me work in the fast call center atmosphere with ease

Assisted supervisor in the management of personnel and appraising their performance

Aug 2006-June 2007 Forest Hill Nursing Center

JACKSON, MS Dietary Assistant

Provided well balanced meals according to patients diet

Worked with elderly patients and assisted cook

Jan 2000-Aug 2004 Department of Human Service

JACKSON, MS Clerk Typist

Kept a Day to Day log of Abuse and Neglect cases

Typed Court Documents and memos

Assisted Social Workers on a daily basis

Organized United Way events

Filed and Faxed documents and files

EDUCATION

Jim Hill High School, Jackson MS 1990-1992 Diploma

Hinds Community College, Jackson MS 2005, Holmes CC, Ridgeland MS 2011-Present

REFERENCES

Available Upon Request

Contact this candidate