Traffic Controller Administrative Assistant
Resume:
W
Jennifer
Wheat
wheatjennifer**@gma
il.com
Nanaimo, BC
SUMMARY
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. SKILLS
Focused and detail-oriented
Exceptional time management
Dependable and Loyal
Works great independently or as a
team
EXPERIENCE
Assistant and Housekeeper
Nanaimo, BC
Sue Ball/ Jul 2015 to Jun 2020
Swept, mopped, waxed and vacuumed carpeted and hard surface floors. Used dusting and polishing skills to leave clean and shiny appearance on all surfaces. Nanny
Nanaimo, BC
Sue and Kassandra Ball/ Mar 2013 to Dec 2017
Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
Administration Assistant
Nanaimo, BC
Nanaimo Seniors Village/ Aug 2008 to Nov 2013
Processed financial documents, contracts, expense reports and invoices. Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Directed visitors to appropriate offices.
Managed phone calls from clients during executives' absences and delivered informative answers to questions.
Processed incoming mail and packages and placed envelopes in bins for employees. Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends. Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current. Customer Service Representative
Nanaimo, BC
Columbia Fuels/ Jul 2001 to May 2004
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Documented conversations with customers to track requests, problems and solutions. Assisted customers in making payments on accounts and setting up payment plans. Delivered service and support to each customer, paving way for future business opportunities.
Upheld strict quality control policies and procedures during customer interactions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assessed customer account information to determine current issues and potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Made outbound calls to obtain account information. Assessed customer needs and upsold products and services to maximize sales. Trained new employees on procedures and policies to maximize team performance. Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Exceeded company productivity standards on consistent basis. Traffic Controller
Nanaimo, BC
Van Isle and Island Traffic Services / Dec 1995 to Sep 2001 Assembled traffic cones and pathways for vehicles and pedestrians. Directed vehicles around construction sites and flagged drivers through blocked roads. Directed pedestrians across busy streets and around construction sites. Set messages on digital traffic signs to warn oncoming traffic of delays. Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests. Developed insights into traffic delays and inefficiencies by studying factors affecting traffic conditions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
EDUCATION AND TRAINING
Some College (No Degree): Medical Administrative Assistant Sprott Shaw Collge Jan 2006
Nanaimo, BC
High School Diploma
Wellington Secondary School Jan 1997
Nanaimo, BC
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