Resume

PERSONAL DETAILS

Name : MS.SAW YEE MON

Passport No. : ME818876

Contact No. : +60-116-***-****

E-mail Address : adpmdo@r.postjobfree.com,

adpmdo@r.postjobfree.com

Marital Status : Single

Home Address : B-39-07, South View Service Apartment Jalan Kerinchi Kiri 2, Kampung Kerinchi,

59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur Personal Data

v Father’s Name : U Than Win

v Date of Birth : 13-12-1978

v Place of Birth : Yangon

v Nationality : Myanmar

v Race : Myanmar

v Religion : Buddhist

v Sex : Female

v Blood Group : A

v Height : 5 feet 3 inches

SUMMARY

To secure a position through which I can effectively and innovatively my skill to the company to secure a position through which I can effectively and innovatively my skill to the company.

Resume

Educational and Professional Credentials

London Chamber of Commerence and Industry, British Embassy Myanmar

• Diploma in Accounting, (UK), 2004

• Certificate in Book-Keeping and Accounting (UK), 2002 Diploma in Advance English

• WEI English Course 2001 to 2003

• OHIO VALLEY College ( U.S.A)

Bachelor of Geography in Business Statistics, 2001 to 2003

• University of Dagon ( Myanmar)

• Graduated with Honors, 1996

Certificate in Hotel Accounting Course, 2006

• Golden Future Hotel and Tourism Center

Certificate in Accounting Software

• ACCPAC Version 6.1

• MYOB Version ( Level II & Premium 11 )

• Fidelio ( Hotel Software Application Course )

• Opera (Hotel Software Application Course)

MS Office Tool

Microsoft Office,Word, Excel, Power Point

Language :

Well command of both written and spoken English & Native Speaker Certificate of NATIONAL TRAINER & ASEAN NATIONAL TRAINER

! TF ITES TVET SPECILIST (PEDAGOGY ) PROGRAMME

! Training of ASEAN NATIONAL TRAINER

Diploma in Hospitality Management Course from Star Resources 1. HUMAN RESOURCES MANAGEMENT

2. HOSPITALITY SALES & MARKETING MANAGEMENT

3. FOOD & BEVERAGE MANAGEMENT

4. FRONT OFFICE MANAGEMENT

5. HOUSEKEEPING MANAGEMENT

6. TOURISM MANAGEMENT

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Work Experience(s):

A. Employer : Accenture Technology SDN BHD

Location : Kuala Lumpur, Malaysia

Designation : Platform Experience& Associate Burmese Employment start date : 29, July, 2020

Employment end date : Present

Description of role and responsibility:

Ø CM, CT train by project requirement

Ø Responsible for the administration, monitoring and maintenance of software infrastructures and applications.

Ø Analysis and diagnosis of application errors. Problem resolution in both the long and short term. development of existing and new applications

Ø Challenging and you may also feel demoralized at some point in your career because of odd work hours and work load. Ø Deliver efficiency and quality

Ø •Monitor, measure, assess and correct one’s own process performance when executing transactions

Ø •Perform customer request/problem identification and follow defined incident notification and escalation procedures to ensure they are communicated effectively and receive proper management attention to be resolved correctly

Ø •Maintain high customer satisfaction ratings by processing transactions accurately

Ø •Identify all risks associated with execution of the assigned tasks within the business process and understands the security requirements linked to the business process.

Ø •Administer transactions according to the security requirements in order to mitigate risks

B. Employer : Accenture Technology SDN BHD

Location : Kuala Lumpur, Malaysia

Designation : Platform Experience& Associate Burmese Employment start date : 29, July, 2019

Employment end date : 29, July, 2020

Description of role and responsibility:

Ø CM, CT train by project requirement

Ø Responsible for the administration, monitoring and maintenance of software infrastructures and applications.

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Ø Analysis and diagnosis of application errors. Problem resolution in both the long and short term. development of existing and new applications

Ø Challenging and you may also feel demoralized at some point in your career because of odd work hours and work load. Ø Deliver efficiency and quality

Ø •Monitor, measure, assess and correct one’s own process performance when executing transactions

Ø •Perform customer request/problem identification and follow defined incident notification and escalation procedures to ensure they are communicated effectively and receive proper management attention to be resolved correctly

Ø •Maintain high customer satisfaction ratings by processing transactions accurately

Ø •Identify all risks associated with execution of the assigned tasks within the business process and understands the security requirements linked to the business process.

Ø •Administer transactions according to the security requirements in order to mitigate risks

C. Employer : Kiidu Company ( Bangkok, Thailand)

Location : Bangkok, Thailand

Designation : Business Development Specialist

Employment start date : 10 August 2018

Employment end date : 30, June, 2019

Description of role and responsibility:

Ø Developing growth strategies and plans

Ø Managing and retaining relationships with existing clients Ø Increasing client base

Ø Having an in-depth knowledge of business products and value proposition

Ø Writing business proposals

Ø Negotiating with stakeholders

Ø Identifying and mapping business strengths and customer needs Ø Researching business opportunities and viable income streams Ø Following industry trends locally and internationally Ø Drafting and reviewing contract

Ø Reporting on successes and areas needing improvements Ø

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D. Employer : Hotel Pyi Thar Yar

Location : MYANMAR, YANGON CITY

Designation : OPERATION MANAGER

Employment start date : 1 Sept 2015

Employment end date : 30 JUN 2018

Description of role and responsibility:

Ø Fully responsible for all aspects of all departments Ø Support and work with all Head of Departments in all of running this hotel.

Ø Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

Ø Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, OTA feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM. Ø Ensure SOP implementation in all departments and check the same during routine operational checks..

Ø Evaluates the job performance if each front office employee. Ø Maintains working relationships and communicates with all departments.

Ø Maintains master key control.

Ø Verifies that accurate room status information is maintained and properly communicated.

Ø Resolves guest problems quickly, efficiently, and courteously. Ø Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. Ø Reviews and completes credit limit report.

Ø Checks cashiers in and out and deposits at the end of each shift. Ø Enforces all cash-handling, check-cashing, and credit policies. Ø Conducts regularly scheduled meetings of front office personnel. Ø Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.

Ø Prepare performance reports related to front office. Ø Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. flash report, allowance etc.

Ø Monitor high balance guest and take appropriate action. Ø Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

Ø Prepare revenue and occupancy forecasting.

Ø Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

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Ø Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. Ø Monitor all guests and special request arrangement. Ø Review Front office log book and Guest feedback forms on a daily basis.

Ø Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.

Ø Perform other duties as requested by management. Ø Monitor open and close on day status to maximize room revenue. Ø Ensure that budget and cost effectiveness at the front desks was achieves.

Ø Assessing and reviewing customer satisfaction and service recovery process.

Ø Meet all dept. heads to review & train the staff to upkeep the human capital.

Ø Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

E. Employer : Novotel Inle Lake

Location : MYANMAR, North Shan State

Designation : FRONT OFFICE MANAGER

Employment start date : 1, Oct 2014

Employment end date : 30,Aug 2015

Description of role and responsibility:

Ø To prepare work schedules for the Reception staff to ensure optimum coverage of the Front Desk at all times.

Ø To carry out and supervise regular departmental training, ensuring that all training is correctly documented.

Ø To hold departmental meetings on a regular basis. Ø To Manage and lead the Front Desk team in a way that the department’s is maintained the highest in the Hotel Ø To assist the HOD on updating and improving the Department’s Processes and Procedures

Ø To supervise group arrivals and departures to ensure they are carried out smoothly and efficiently.

Ø To carry out and supervise cross training with members of other hotel departments.

Ø To supervise rooms and suite allocations.

Ø To supervise and handle group arrivals and departures Ø To supervise directly the front desk and ensure it smooth and efficient operations Guest should not be queued at the reception and all Resume

guests should be taken good care of. All our repeat guests special requests must be adhered to whenever possible

Ø To assist in maintaining and/or develop agreed standards consistently within the Front Office Department.

Ø To welcome and escort all VIP guests regardless of the time of arrival. Ø To spot check the delivery of daily amenities of in house VIP guests. Ø To Check rooms of Top VIP guests prior to their arrival at the Hotel. Ø To ensure that all rooms for VIP guests are allocated accordingly and that they are ready prior to the guest’s arrival to the Hotel. Ø To ensure that the maximum number of Guest Preferences are collected from the guests.

Ø To meet TOP VIP departing guests and ensure that they have a smooth check out

Ø To attend to the special requests made by VIP guests either prior to during or after their stay.

Ø To assist guests with general enquiries about the hotel and its facilities and daily events and functions

Ø To cover departmental duty management shifts as required (including night shifts

Ø Manage operation of the Front Desk including cashier Ø Review room availability status, room blockage and special requests. Ø Monitor open and close on day status to maximize room revenue. Ø Ensure that budget and cost effectiveness at the front desks was achieved.

Ø Work with housekeeping and Engineering on daily operations regards to guestroom status.

Ø Handle guest complaints and review compliments.

Ø Review Front Desk logbook daily to monitor all activities. Ø Review all VIP room blocking

Ø Supervise and train all front desk staff to ensure that the best guest experience is provided.

Ø Greet guests as time permits at lobby and assists Receptionist during busy period.

Ø Organize monthly Reception meeting to review performance and discuss existing problems for improvement.

F. Employer : Hotel At The Rock

Location : MYANMAR, Rakhine State

Designation : FRONT OFFICE MANAGER

Employment start date : 1 March 2012

Employment end date : 30 June 2014

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Description of role and responsibility:

Ø To prepare work schedules for the Reception staff to ensure optimum coverage of the Front Desk at all times.

Ø To carry out and supervise regular departmental training, ensuring that all training is correctly documented.

Ø To hold departmental meetings on a regular basis. Ø To Manage and lead the Front Desk team in a way that the department’s is maintained the highest in the Hotel Ø To assist the HOD on updating and improving the Department’s Processes and Procedures

Ø To supervise group arrivals and departures to ensure they are carried out smoothly and efficiently.

Ø To carry out and supervise cross training with members of other hotel departments.

Ø To supervise rooms and suite allocations.

Ø To supervise and handle group arrivals and departures Ø To supervise directly the front desk and ensure it smooth and efficient operations Guest should not be queued at the reception and all guests should be taken good care of. All our repeat guests special requests must be adhered to whenever possible

Ø To assist in maintaining and/or develop agreed standards consistently within the Front Office Department.

Ø To welcome and escort all VIP guests regardless of the time of arrival. Ø To spot check the delivery of daily amenities of in house VIP guests. Ø To Check rooms of Top VIP guests prior to their arrival at the Hotel. Ø To ensure that all rooms for VIP guests are allocated accordingly and that they are ready prior to the guest’s arrival to the Hotel. Ø To ensure that the maximum number of Guest Preferences are collected from the guests.

Ø To meet TOP VIP departing guests and ensure that they have a smooth check out

Ø To attend to the special requests made by VIP guests either prior to during or after their stay.

Ø To assist guests with general enquiries about the hotel and its facilities and daily events and functions

Ø To cover departmental duty management shifts as required (including night shifts

Ø Manage operation of the Front Desk including cashier Ø Review room availability status, room blockage and special requests. Ø Monitor open and close on day status to maximize room revenue. Resume

Ø Ensure that budget and cost effectiveness at the front desks was achieved.

Ø Work with housekeeping and Engineering on daily operations regards to guestroom status.

Ø Handle guest complaints and review compliments.

Ø Review Front Desk logbook daily to monitor all activities. Ø Review all VIP room blocking

Ø Supervise and train all front desk staff to ensure that the best guest experience is provided.

Ø Greet guests as time permits at lobby and assists Receptionist during busy period.

G. Employer : Golden Island Hotel

Location : Malaysia

Designation : Front Desk Assistant and Night Audit MANAGER Employment start date : 1 September 2007

Employment end date : 30, February, 2012

Description of role and responsibility:

Night Duty Manager

Ø To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to Management and interdepartmental co- operation

Ø To assist in maintaining and/or develop agreed standards consistently within the Front Office department

Ø To assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals

Ø To ensure a smooth and efficient running of the Hotel night operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times

Ø To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation

Ø To prepare the Front Office Night audit reports and statistics and distribute to the different Hotel departments as required Ø To prepare the Night Manager’s statistical report, including the competitor Hotel room occupancy / revenue statistics Ø To ensure that any major incident or new information are logged-in in the Duty Manager log book

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Ø To ensure the smooth and efficient running of the Hotel night operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times

Ø To ensure that all staff are on duty on time and are in accordance with the hotels grooming standards and that any discrepancy is brought to the Management ‘s Attention

Ø To directly supervise the Front Office night operation and staff Ø To directly supervise the Night Auditing progress Ø To supervise group arrivals and departures which take place during the shift

Ø To assist with meeting and escorting of VIP guests Ø To ensure that the Hotel security policies are implemented and correctly adhered to at all times during the night. FRONT DESK ASSISTANT

Ø Register guests and assigns rooms. Accommodates special requests whenever possible.

Ø Assists in preregistration and blocking of rooms for reservations. Ø Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

Ø Understands room status and room status tracking. Ø Knows room locations, types of rooms available, and room rates. Ø Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Ø Knows the location and types of available rooms as well as the activities and services of the property.

Ø Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.

Ø Possesses a working knowledge of the reservations department. Ø Takes same day reservations and future reservations when necessary. - Knows cancellation procedures. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Ø File room keys (only for manual room key hotels) Knows how to use front office equipment. Process guest check-outs.

Ø Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange. Follows procedures for issuing and closing safe deposit boxes used by guests. Ø Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

Ø Uses proper telephone etiquette. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, foreign currency exchange etc. Uses proper mail, package, and message handling procedures.

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Ø Courier Mail Register Reads and initials the pass-on log and bulletin board daily.

Ø Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. G . Employer : Bandoola Travel and Tour & India Airline Location : Myanmar

Designation : Accountant

Employment start date : 1, January, 2004

Employment end date : 30, August, 2007

Description of role and responsibility:

Ø All business operations need strong internal controls monitor and maintain the quality of goods and services they provide and there by maximize profits, especially in the long run.

Ø Understand and enforce all Corporate and Group accounts, receivable policies. Work with Sales/ Catering to ensure billing instructions are clear.

Ø Checking for travel agent commission cheques. Timely resolution charge back.

Ø Preparation for monthly requirement data Trial balance, Profit and Loss Account Sheet .

Declaration

I hear by declare that the above –mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of above - mentioned particulars. To secure a position through which I can effectively and innovatively my skill to the company to secure a position. Organize monthly Reception meeting to review performance and discuss existing problems for improvement. Achievement

Account reconciliation, Accounting, Accountant, Accounting Software, Accounts payable, accounts receivable, ACCPAC, acquisitions, administrative, advertising, Trial balance, balance, Balance Sheet, balance sheets, Billing, Book-Keeping, Budgets, Business operations, Cash receipts, Cash flow, cash-handling, cashier, cash registers, cashiering, excellent communication, controller, conversion, Draw, Credit, clients, customer satisfaction, data entry, data *

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