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Public

Mary Morris

Superior Customer Service Rep

Charlotte, NC 28211

adpmdf@r.postjobfree.com

+1-276-***-****

I am an ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Innovative accounting professional proficient in extracting financial data from various reporting systems and suggesting key operational changes. Motivated employee who is successful at managing inventory control, customer service and transportation logistics. Excellent problem solving, analytical and interpersonal skills. Authorized to work in the US for any employer

Work Experience

Inside Residential and Commercial Sales Consultant Republic Services - Charlotte, NC

March 2020 to Present

Handle inbound calls & outbound calls setting up new residential solid waste and recycling services. Go over invoices, issue credits, solve customer issues with billing & services. Work in a high call volume setting and deal with irate customers on a daily basis. Perform every step in contracting new business and/or changing services on existing accounts. Have been top performer every month that I have been employed. Assist with helping to answer questions in the chat and conduct side by side calls with new agents.

Direct Support Professional

Hope Tree - Abingdon, VA

June 2018 to November 2019

June 2018 to November 2019

• I assist individuals in the development of appropriate behavioral, social, money management, housekeeping, hygiene, and other skills necessary to reach their highest level of potential.

• I complete and update all daily, weekly, and monthly records, reports, logs, casework notes, administrative paperwork, fiscal reports, and medical records in an accurate, timely, and professional manner.

• I transport individuals in a company vehicle for community outings or scheduled appointments.

• I ensure individuals' health, safety, and welfare enhances the quality of the individuals' lives, and support community inclusion.

• I distribute and account for giving medications. Medical Transport Driver

Ride Rite - Waynesboro, VA

January 2014 to November 2019

• I transport patients to and from doctor visits

• Fill out all necessary paperwork to ensure proper payment for trip Lead CSR

Bristol Herald Courier - Bristol, VA

January 2007 to December 2013

• Answered incoming calls concerning delivery of the newspaper

• Handled complaints with home delivery, single copy, and billing

• Carrier contracts

• Answered multi-line telephone at switchboard, key in stops, starts

• Stepped in and handled office manager duties when the office manager was out of office

• Became an independent contractor newspaper carrier-delivered newspapers on a specified route to 200+ customers 7 days a week

Finance Manager

Schewel Furniture - Bristol, VA

June 2002 to September 2005

I was hired in as office manager and later got promoted to finance manager Supervised all aspects of the office as well as being finance manager Did all a/r and a/p for store/operated all office machines Did cash and financed contracts for customers/worked on the sales floor as needed for overflow

Had goals and deadlines to meet every month for quota Approved/denied credit by reading credit reports of customers/was responsible for all cash handling and deposits for the store

Education

Associate in Healthcare Administration in Healthcare Administration University of Phoenix - Phoenix, AZ

September 2012 to July 2014

Certificate in Word Processing and Filing

Washington County Adult Skill Center - Abingdon, VA May 1996 to May 1997

Skills

Do you have any of these top skills employers are looking for? QuickBooks

Journal Entries

Human Resources

Sales

Financial Report Writing

Leadership

Research

Organizational Skills

Organizational Skills

Dismiss

Accounts Payable - 5 years

Accounts Receivable - 5 years

Bookkeeping - 5 years

Budget - 5 years

credit - 3 years

Autism

Direct Care

Direct Support

Disability

Personal Care

Home Health

Microsoft Office

Driver

fast learner

Driving

Microsoft Word

Data Entry

CSR

Call Center

Customer Care

Customer Service

Customer Support

Accounting

Developmental Disabilities Experience

General Ledger Accounting

Office Management

Account Reconciliation

Awards

Top Seller

October 2021

Received Top Seller Award for Commercial Sales

Certifications / Licenses

driver's license

CPR Certification

First Aid Certification

Assessments

Verbal Communication - Highly Proficient

Verbal Communication - Highly Proficient

December 2019

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Customer Focus & Orientation - Highly Proficient

November 2019

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Personality: Customer Service Fit - Proficient

November 2019

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Customer Focus & Orientation - Expert

November 2019

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Reliability - Expert

November 2019

View Full Score Report

Administrative Assistant - Proficient

October 2019

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Call Center Customer Service - Highly Proficient

September 2019

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Attention to Detail - Proficient

September 2019

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© 2021 Indeed - Cookies, Privacy and Terms - Do Not Sell My Personal Information Receptionist - Highly Proficient

September 2019

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Working with MS Word Documents (Intermediate) - Expert June 2019

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Additional Information

Medication Aide

First Aid/CPR

TOVA Certified

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