Yvone Mondragon

adpma8@r.postjobfree.com

602-***-****

Highland, Indiana, 46322

EXPERIENCE

CUSTOMER SERVICE ANALYST

Delta Faucet, IN / Aug 2021 - Present

Respond to customer service requests via email and vendor portals

Use of various T-codes in SAP system, Microsoft programs, email, teams chat

to maintain orders

CUSTOMER SERVICE REP

Fiserv, AZ / Jan 2021 - Jul 2021

Inbound/ Outbound calls handling issues and concerns regarding online

banking

Skilled in systems such as PartnerCare, Avaya phone system, Peoplesoft

SOURCING SPECIALIST, SPECIALIZED CUSTOMER SERVICE

W.W.Grainger, AZ / Jun 2017 - Dec 2020

Trained in numberous systems such as CRM, SAP, SOE, Salesforce

Sourcing Specialist:

Established excellent relationships with manufactures, vendors and

suppliers to meet their business needs

Process quotes and orders while negotiating pricing and contracts

Specialized Customer Service Rep:

Worked with account sales reps and high value customer accounts to ensure

orders were processed correctly

Customer Service Rep:

Responsible to handle inbound/outbound customer calls to resolve account,

billing and order requests

CUSTOMER SERVICE

Cox Communications, AZ / Aug 2016 - May 2017

Worked using multiple systems to maintain accurate customer account

information

Sales and upselling multiple products to new and existing customers

COUNTY OUTREACH, E911

Comcast, CO / Apr 2014 - May 2016

Positively acted as team lead in County Outreach position

Represented the E911 department as a mentor and trainer

Audit records of team members while providing positive feedback and

suggestions on areas for improvement

Research, isolate and troubleshoot residential and small business system

issues and concerns related to landlines and 911 services

FIELD SUPERVISOR/ DISPATCH SUPER

Dishnetwork, TX / Jan 2007 - May 2010

Field Service Manager:

Lead team of installation technicians

Performed routine job hazard analysis audits, daily performance reviews

and quality assurance inspections

Responsible for monthly building safety audits, OSHA / DOT compliance

regulations and vehicle safety audits

Facilitated routine team meetings and safety huddles

Dispatch Supervisor:

Successfully coached, monitored and lead a team of 30-50

dispatchers/routers

Performed daily side by side evaluations /observations, monitored calls for

coaching and improvement opportunities

Assisted in creating and implementing ongoing training

Bilingual Customer Service Rep:

Sales and upselling of multiple products

Identified and troubleshooting customer issues and concerns

EDUCATION

AMERICAN INTERCONTINENTAL UNIVERSITY

Associate in Business Administration (Sep 2012)

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