Virtual Assistant Service Representative
Resume:
Brooke Gainey
Remote job/Data entry/Customer service representative/Virtual assistant
Florence, SC 29501
*********@*****.***
EXPERIENCE
Alorica, Remote- PA
July 2021-November 2021
●Chat
●Talking to customers over the phone
●Dealing with difficult customers
●Making sure you help the caller in every way you can
●PA systems
●Putting in data/pa data
●Sending over tech issues
●Sending over PAs
●Taking outbound calls
●Taking inbound calls
Sitel, Remote — Customer service representative
September 2020 - July 2021
●-Taking phone calls.
●-Placing orders.
●-Answering any questions customers may have such as an item being placed, item instock, price of an item, etc.
●-Working with programs such as AS400.
●-Putting in data.
●-Making sure customers have a great over the phone experience.
●Chat/non- phone
Wholly Smokin, Florence SC — Server
November 2019-May 2020
●Take orders from patrons for food or beverages.
●Prepare checks that itemize and total meal costs and sales taxes.
●Write patrons’ food orders on order slips, memorize orders, or enter orders into a computer for transmittal to kitchen staff.
●Collect payments from customers.
●Check with customers to ensure that they are enjoying their meals and take action to correct any problem.
Ruby Tuesday, Florence SC — Bartender/Server
July 2018-August 2019
●Collect money for drinks served.
●Check identification of customers to verify age requirements for purchase of alcohol.
●Clean glasses, utensils, and bar equipment.
●Balance cash receipts.
●Attempt to limit problems and liability related to customer’s excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
EDUCATION
Florence Darlington Technical College, Florence SC— Nursing
August 2015-January 2018
Completed coursework towards nursing as a Neonatal Nurse
Hartsville High School, Hartsville SC — Diploma
August 2012-June 2015
Awards and Honors
CNA License
CPR License
References
References available upon request
ADDITIONAL SKILLS
Effective Communication
Time management
Leadership
Teamwork
Organization
Perseverance and motivation
Emotional intelligence
Tech/computer savvy
Problem solving
Stress management
Conflict management
Negotiation and persuasion
Career Objective
Hard-working determined with 2+ years of experience and a proven knowledge of customer communications, contract compliance, and conflict resolution. Aiming to leverage my skills to successfully fill a remote job as a Customer service representative/data entry/ virtual assistant
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