Gillian Smith Youngstown Florida, Fl 850-***-**** 11/11/2021

Objective: I am skilled in several different trades, so I have learned a lot through the years. I've gained access to jobs as an assistant through temp agencies; grocery stores, such as Publix and Winn - Dixie; restaurants as a server, busser, shift leader, and hostess; self-employed as an independent contractor for construction/remodeling and painting. As well as partnered as one of the owners for a local shop selling custom airbrush items, airbrush tanning, beach supplies, and finally administrative assistant for local marine maintenance shop locally.

Skills: Proficient in Microsoft Office Suite; Word, Excel, PowerPoint, and Outlook Outstanding Interpersonal skills: ability to maintain good relationships with customers and employees of all levels Analytical & Detail-Oriented Professional Dependable & Problem Solver Excellent Writing & Communication skills Experience:

CSR: 2020-Present

Two Men and a Truck; Panama City, FL

Responsible for answering customer calls for their moving needs and collecting payment for services rendered.

Responsible for data entry for specifics of every customer to log them into the system for a file of the moves for movers to take with them in order to complete their jobs.

Tool Rental Associate 2018-2020

Home Depot; Panama City Beach, FL ●

Responsible for quality customer service through renting tools (from small engine tools to large equipment) to customers in need for many job types

● Responsible for answering phones and multitasking

● Checking tools out and back in, making sure they have been cleaned at return

● Taking in customer owned tools for repair

● Also responsible for Penske rental trucks, as we are used as a drop off and pick up location, providing a service for Penske

● Responsible for reservations in and out for Penske

● Data entry for both Tool Rental and Penske Truck Rental

Administrative Assistant 2016-2017

Marine Maintenance; Panama City Beach, FL

• Responsible for managing money in the cash drawer, twice a week • Filing all invoices alphabetically and numerically

• Processing daily reports every morning

• Entering Accounts Payable and Accounts Receivable for both locations in Panama City Beach and Pensacola Florida.

• Answering phones and taking messages

• Sending out weekly statements by email to customers for balance due

• Processing Open Receivers, Open Vendor Reports, and Clear Paid Work Orders

• Calling vendors and customers for balances past due and for invoices needed

• Entering Maintenance Technician labor times into system and making sure all time is correct for payroll processing.

• Running errands when needed

• Processing Point of Sale reports every day

• Data Entry Front Desk Clerk 2015-2016

Hampton Inn & Suites; Panama City Beach, FL

• Welcome and register guests and offer them services and room rates

• Assisted guests with common services and answered any general questions

• Handle guest check in and checkout professionally and in welcome and specialized manner

• Keep records of room availability and guests’ accounts

• Responsible for setting up company credit cards for payment of guests staying for business, as well as accounts receivable

• Manager on duty when told to be

• Maintain the hotel’s high standard of service and hospitality

Owner/Operator 2013-2015

J&J Corp of Panama City Beach- Remodeling and Construction; Panama City Beach, FL

• Family owned and operated business, specializing in residential and commercial remodels

• Learned utilities, foundations, framing, concrete and finish carpentry

• Assisted skilled workers with construction projects in all phases of rough and finish carpentry

• Carefully coordinated plans and specs to keep projects running smoothly

• Responsible for budgeting, and the overall direction of all construction/remodeling projects

Personal Assistant 2012-2013

Yruc; Panama City Beach, FL

• Organized personal and professional calendars and supplied reminders of meetings and events

• Coordinated all travel, including overnight travel arrangements and accommodations

• Ran errands, including completing grocery shopping and picking up dry cleaning

• Completed work projects around client’s house

• Checked mail, and handled bill payments

• Handled incoming and outgoing correspondences via email or fax

• Updated client on weekly tasks accomplished to show overall progress

Front Desk Clerk 2009-2011

Edge Water Beach, Majestic Beach, & Emerald Beach Resorts; Panama City Beach, FL

• Welcome and register guests and offer them services and room rates

• Collected payment following all cash handling rules and regulations

• Posted charges of room, food and beverage, phone, compute guests bills using online systems

• Ensured that all wake up calls were handled on time and appropriately

• Represented the Hotel regarding guest complaints and situations that require instant action Education: Harrison High School, Kennesaw, GA; 1999

**References Available Upon Request**

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