Dennis B. Capellan

Jade Residences BLK ** LOT ** Malagasang 1D, Imus Cavite

+639*********

adpm60@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Profile

●years successful experience in BPO with recognized strengths in account maintenance, problem-solving and troubleshooting, planning/implementing proactive procedures and systems to avoid problems in the first place.

●Possess solid computer skills.

●Ability to train, motivates, and supervises team members.

●A team player, willing to assume high levels of responsibility.

●Demonstrate ability to organize and prioritize projects in a fast-paced environment.

●Strong leadership attitude.

●Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.

Employment

Realpage Inc. Philippines – 2019 – Present

Service Account Estimator

●Evaluate issues of the site

●Create proposal for the client’s approval

●Responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services

●Working out how much a project is likely to cost and create budgets accordingly

Operation Support Coordinator

●Manages properties in many states of US

●Schedule maintenance visit

●Responsible on assigning company’s technicians and managing the calendar

●Communicating with property/client

Ingram Micro Philippines – 2015 - 2019

Vendor Logistics Specialist

●Perform as Account Manager and main contact for escalations

●Directing, optimizing and coordinating full order cycle

●Strategically plan and manage logistics, warehouse, transportation and customer services.

●Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency

●Arrange warehouse, catalog goods, plan routes and process shipments

●Supervise, coach and train workforce

●Comply with laws, regulations and requirements

●Coordinate warehouse staff in US according to availabilities and requirements of inbound

●Attend weekly meetings with the clients to give updates

Accenture Inc. 2009-2015

Order Management

●Process order request in SAP

●Monitor and evaluate all order issues and resolve in discrepancies

●Evaluate all weekly metrics and analyze all continuous improvement project and prepare reports for all requests.

●Monitor and process all returns

Transaction Associate

●Senior Transaction Analyst / CSR of APOC Region for Microsoft E & D handling allocation for Order Management.

●Logistic Coordinator for Philippines from Microsoft Mobile Asia handling Order Management.

●Process credits and debits for Microsoft customers. Perform incompletions as well.

●Supports CSR’s in Dublin in processing orders, returns and reports for Microsoft.

●Quickly and effectively solve customer / clients challenges.

●Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Reports Analyst

●gather and maintain a wide array of data-related business processes and reporting.

●entering information into existing databases and creating new processes and programs to accurately input and store critical data.

●communicate across business lines and report on findings and processes to administrators

●Attend weekly meeting with counterpart

Junior Team Leader

●Proactive about your own development and seek support from your manger to help you get there

●Able to respond to feedback in a positive and professional way and support team members to do the same

●Recognize importance of service and its impact on other KPI’s, sees importance of service to the impact on KPI’s

●communicate across business lines and report on findings and processes to administrators

●Attend weekly meeting with counterpart

Education

Rizal Technological University (R.T.U)

Bachelor of Science in Business Administration Major in Entrepreneurship Management (BSBA-Entrep)

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