Logistic Coordinator Logistics Specialist
Resume:
Dennis B. Capellan
Jade Residences BLK ** LOT ** Malagasang 1D, Imus Cavite
********@*****.***
SUMMARY OF QUALIFICATIONS
Profile
●years successful experience in BPO with recognized strengths in account maintenance, problem-solving and troubleshooting, planning/implementing proactive procedures and systems to avoid problems in the first place.
●Possess solid computer skills.
●Ability to train, motivates, and supervises team members.
●A team player, willing to assume high levels of responsibility.
●Demonstrate ability to organize and prioritize projects in a fast-paced environment.
●Strong leadership attitude.
●Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.
Employment
Realpage Inc. Philippines – 2019 – Present
Service Account Estimator
●Evaluate issues of the site
●Create proposal for the client’s approval
●Responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services
●Working out how much a project is likely to cost and create budgets accordingly
Operation Support Coordinator
●Manages properties in many states of US
●Schedule maintenance visit
●Responsible on assigning company’s technicians and managing the calendar
●Communicating with property/client
Ingram Micro Philippines – 2015 - 2019
Vendor Logistics Specialist
●Perform as Account Manager and main contact for escalations
●Directing, optimizing and coordinating full order cycle
●Strategically plan and manage logistics, warehouse, transportation and customer services.
●Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
●Arrange warehouse, catalog goods, plan routes and process shipments
●Supervise, coach and train workforce
●Comply with laws, regulations and requirements
●Coordinate warehouse staff in US according to availabilities and requirements of inbound
●Attend weekly meetings with the clients to give updates
Accenture Inc. 2009-2015
Order Management
●Process order request in SAP
●Monitor and evaluate all order issues and resolve in discrepancies
●Evaluate all weekly metrics and analyze all continuous improvement project and prepare reports for all requests.
●Monitor and process all returns
Transaction Associate
●Senior Transaction Analyst / CSR of APOC Region for Microsoft E & D handling allocation for Order Management.
●Logistic Coordinator for Philippines from Microsoft Mobile Asia handling Order Management.
●Process credits and debits for Microsoft customers. Perform incompletions as well.
●Supports CSR’s in Dublin in processing orders, returns and reports for Microsoft.
●Quickly and effectively solve customer / clients challenges.
●Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Reports Analyst
●gather and maintain a wide array of data-related business processes and reporting.
●entering information into existing databases and creating new processes and programs to accurately input and store critical data.
●communicate across business lines and report on findings and processes to administrators
●Attend weekly meeting with counterpart
Junior Team Leader
●Proactive about your own development and seek support from your manger to help you get there
●Able to respond to feedback in a positive and professional way and support team members to do the same
●Recognize importance of service and its impact on other KPI’s, sees importance of service to the impact on KPI’s
●communicate across business lines and report on findings and processes to administrators
●Attend weekly meeting with counterpart
Education
Rizal Technological University (R.T.U)
Bachelor of Science in Business Administration Major in Entrepreneurship Management (BSBA-Entrep)
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