Heba Nassar

+971-**-***-****

adpm5z@r.postjobfree.com

United Arab Emirates

Objective:

With15 Years Hospitality Management/UAE Work

Experience : specialized in: - Superior Customer Service Experience Management. - 5 stars/Fine dinning Food and Beverage Management. - Luxury Spa /Beauty Lounge

Operation Management. -Restaurant/Lounge Operation Management. - Aviation/Airlines. First and Business Class Service Management. -Brand Marketing

Ambassador/Sales Management. Iam seeking a

Management/Supervision job position to utilize my

Experience in Management and Hospitality .

Job Experience

Spa Operations Manager @Beauty Connection

DECEMBER 2020 - NOVEMBER 2021

Management Spa Operations Brand Marketing Sales and Business l

Development Customer Service/Experience Management. Customer Service Experience/Hospitality/Food& Beverage Manager @Etihad Aviation Group

AUGUST 2005 - NOVEMBER 2020

15 Years proven Work Experience in Management and Supervision of: - Customer Service Experience/Delivery and Team Management. - Premium /First VIP/Business Class/First Class Lounge Service Experience Management. - Hospitality/Brand Ambassador/Marketing and Business Development. - Luxury Hotels/Restaurants Fine Dinning Service Delivery /Management and Food & Beverage Quality /Hygiene/Preparation. - Aviation/Airlines/Experienced.

Education

Over 70 Proven/Courses/Certificates

@Etihad Aviation Group/2005-2020

CRM/Business Development/Marketing/Sales/Brand

Ambassador/Food and Beverage preparation &

Hygiene/Safety/Security/First Aid

Bachelor Degree/German Language

@Cairo University/German Department

Arts and Education

2005

Skills

Languages. Arabic -English-German Fluent

Decision Making/positivity and Creativity

Dedication and Accountability

Experienced Problem Solving Skills/Conflicts Resolutions Techniques

Food and Beverage Service Delivery/Preparation/Quality/Hygiene Daily Operational Reports and Administration

Business Development/Creative Thinking

Sales/Brand Marketing

15 Years Management Experience In UAE

Field of Interest

Hospitality Management/Luxury Hotels/Restaurants

Spa /Beauty lounge Operations/Management

Management Customer Service Experience

Food and Beverage Quality /Hygiene/Preparation Management Aviation Experienced

Brand Ambassador/Sales

First Class/Vip Customer Service &Hospitality Management. Brand Marketing and Business Development

Strengths

Brand Ambassador/Advertising

15 Year Management Experience in UAE

Multi-culture Communication Experienced

Superior Customer Service Experienced

Creatively/Brand Marketing

Business Development Management

Hobbies

Food & Beverage preparation

Reading/Business Development

Traveling

Personal Details

Gender : Female

Marital Status : Single

Nationality : Egyptian

Languages Known : Arabic - English - German

Declaration

Iam in United Arab Emirates Ready to work immediately Contact number:

+971********* Email Address: adpm5z@r.postjobfree.com Place : United Arab Emirates

Contact this candidate