Customer Service Arabic
Resume:
Heba Nassar
***************@*****.***
United Arab Emirates
Objective:
With15 Years Hospitality Management/UAE Work
Experience : specialized in: - Superior Customer Service Experience Management. - 5 stars/Fine dinning Food and Beverage Management. - Luxury Spa /Beauty Lounge
Operation Management. -Restaurant/Lounge Operation Management. - Aviation/Airlines. First and Business Class Service Management. -Brand Marketing
Ambassador/Sales Management. Iam seeking a
Management/Supervision job position to utilize my
Experience in Management and Hospitality .
Job Experience
Spa Operations Manager @Beauty Connection
DECEMBER 2020 - NOVEMBER 2021
Management Spa Operations Brand Marketing Sales and Business l
Development Customer Service/Experience Management. Customer Service Experience/Hospitality/Food& Beverage Manager @Etihad Aviation Group
AUGUST 2005 - NOVEMBER 2020
15 Years proven Work Experience in Management and Supervision of: - Customer Service Experience/Delivery and Team Management. - Premium /First VIP/Business Class/First Class Lounge Service Experience Management. - Hospitality/Brand Ambassador/Marketing and Business Development. - Luxury Hotels/Restaurants Fine Dinning Service Delivery /Management and Food & Beverage Quality /Hygiene/Preparation. - Aviation/Airlines/Experienced.
Education
Over 70 Proven/Courses/Certificates
@Etihad Aviation Group/2005-2020
CRM/Business Development/Marketing/Sales/Brand
Ambassador/Food and Beverage preparation &
Hygiene/Safety/Security/First Aid
Bachelor Degree/German Language
@Cairo University/German Department
Arts and Education
2005
Skills
Languages. Arabic -English-German Fluent
Decision Making/positivity and Creativity
Dedication and Accountability
Experienced Problem Solving Skills/Conflicts Resolutions Techniques
Food and Beverage Service Delivery/Preparation/Quality/Hygiene Daily Operational Reports and Administration
Business Development/Creative Thinking
Sales/Brand Marketing
15 Years Management Experience In UAE
Field of Interest
Hospitality Management/Luxury Hotels/Restaurants
Spa /Beauty lounge Operations/Management
Management Customer Service Experience
Food and Beverage Quality /Hygiene/Preparation Management Aviation Experienced
Brand Ambassador/Sales
First Class/Vip Customer Service &Hospitality Management. Brand Marketing and Business Development
Strengths
Brand Ambassador/Advertising
15 Year Management Experience in UAE
Multi-culture Communication Experienced
Superior Customer Service Experienced
Creatively/Brand Marketing
Business Development Management
Hobbies
Food & Beverage preparation
Reading/Business Development
Traveling
Personal Details
Gender : Female
Marital Status : Single
Nationality : Egyptian
Languages Known : Arabic - English - German
Declaration
Iam in United Arab Emirates Ready to work immediately Contact number:
+971********* Email Address: ***************@*****.*** Place : United Arab Emirates
Contact this candidate