Customer Service Virtual Assistant

Kyla M. McBride

**** * ****** **, ************, PA, 19148

Phone: 215-***-****

Email: adpm5n@r.postjobfree.com

Summary

I am a highly motivated individual with more than three years of customer service experience in retail. I’m looking to obtain a position where I can further develop my skills while contributing to the success of my employer.

Skills

Strong communication skills Audio Production Skills

Event Planning Live Sound Skills

Artist Management DAW Skills

Microsoft Office CRM Systems

Organized Effective team player

Detailed Oriented High quality customer service

Strong Leadership Skills Computer literacy

Experience

Food Delivery Courier

August 31 2020 - Current

Relay Delivery Inc - Philadelphia PA

-Safely and Swiftly carrying out orders to customers that order to a various amount of apps

- Collecting orders in a timely fashion in the Philadelphia areas Patron Services Associate

October 9, 2019 - January 23, 2020

Ticket Philadelphia - Philadelphia, PA

- Responsible for accurately processing single ticket orders, subscription ticket orders, processing ticket exchanges and subscription ticket donations by telephone.

- Responsible for providing accurate and timely information about performances and policies of Ticket Philadelphia and its clients.

- Actively up-sell additional offers such as parking, shipping and dinners.

- Provide knowledgeable and professional customer service to all Ticket Philadelphia guests.

- Create Customer Service issue records for all patron compliments, complaints or out of the ordinary situations or comments.

- Disseminate information regarding various arts organizations and venues.

- Align customer service within the standards of the Kimmel Center Campus - Participate in other duties/tasks as requested by Management.

Virtual Assistant

January 2019 - Present

JVW MatchMaker - NJ/PA

- Inbound and outbound calls

- Data entry

- Internet research and file organization - Appointment setting

- Coordination of tasks with outsourced and in-house virtual assistants

- Marketing

- Sales

- Customer service

- Process documentation

- Client support

Cashier/Prep

July 2018 - Present

Balducci’s (HMS Host)- Philadelphia, PA (International Airport) - Greet guests

- Take and execute orders

- Prep for store meals

- Checkout customers orders and purchases

- Clean prep/cashier areas

Seasonal Retail Associate

October 2017 to January 2018 Uniqlo - Philadelphia, PA

- Greet guests

- Replenish the sales floor

- Clean the sales floor - Cashier

- Teamwork

Ambassador (Certified)

October 6, 2015 to December 26, 2015

Honeygrow - Hoboken, NJ

- Greet and assist customers

- Keep bathrooms and dining areas clean (inside/outside)

- Restock utensils, drinks, and bathroom supplies - Bring in and take out eating furniture Camp counselor

July 2014 to August 2014

Jersey City Recreation – Jersey City, NJ

- Coordinated camp activities and field trips - Maintained student records

- Tracked and records

- Counseled students

Sales/Cashier

August 2008 to August 2009

Hooked Shoes – Brooklyn, NY

- Greet and assisted customer

- Managed and recorded inventory

- Organized merchandise display

- Updated POS system with new merchandise - Cashier Education

University of the Arts - Anticipated Graduation : May 2021 Philadelphia, PA, USA GPA: 3.0 Bachelor's of Science Degree: Music Business, Entrepreneurship, and Technology

Henry Snyder High School: Graduated June 2016 Jersey City, NJ, USA GPA: 3.6 TOP 10 High School Diploma: Audio/Video Production

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