Bඈൻൻ ൾ C ൺඋൾඍඍൾ

Fayetteville, NC ***** 803-***-**** adplyo@r.postjobfree.com

Friendly and reliable team player offering over 10 years of experience in customer service roles. Flexible and responsive to individual customer situations. Skilled in building customer trust to maintain loyalty. Gifted customer service leader offering experience resolving account and service problems for many customers. Capable of unpackaging and solving concerns while promoting and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Meticulously organized Bank Teller proficient in time management. Offer professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.

Customer service

Good communication skills

Excellent written and oral communication

Multitasking

Teller, 08/2019 to Current

Wells Fargo – Sanford, NC

Executed customer transactions, including deposits, withdrawals, money orders and checks. Processed quarterly vault and ATM audits with zero error rate. Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.

Promoted products or services to each customer to consistently achieve sales targets. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. Organized and removed online banking files no longer in use. Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.

Coordinated daily cash reconciliation in high-volume location. Identified sales opportunities and referred customers to branch partners in financial services. Handled various accounting transactions.

Processed exchange and foreign currency.

Collected member loan payments.

Sold cashier's checks, traveler's checks and money orders. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Sales Associate, 09/2018 to 04/2019

AT&T – Fayetteville, NC

Acted as role model in techniques for driving sales, consistently meeting and exceeding goals. Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores. Attained top performance in mobile sales with targeted, highly satisfied business customers by delivering exemplary service and assistance.

Applied technical knowledge to assist customers in diagnosing and resolving problems with mobile devices.

Warmly welcomed customers to AT&T establishment, offered assistance and detailed latest store promotions.

Worked collaboratively in team environment.

Provided repeat customers with exceptional care and attention to maintain long-term loyalty. Bank Customer Service, 12/2016 to 09/2018

Bank Of America Corp – Woonsocket, RI

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Created member account profiles on organization's online banking program. Promoted products or services to each customer to consistently achieve sales targets. Identified sales opportunities and referred customers to branch partners in financial services. Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.

Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. Customer Service Representative, 04/2015 to 11/2016 Citizens Bank – Cranston, RI

Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases.

Conferred with customers about checking and saving account concerns and desires, quickly understanding issues and applying personal expertise and company practices to resolve problems and drive sales.

Educated customers about billing, payment processing and support policies and procedures. Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.

Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.

Teller, 05/2013 to 03/2014

Check N Go Inc. – Woonsocket, RI

Coordinated daily cash reconciliation in high-volume location. Executed customer transactions, including deposits, withdrawals, money orders and checks. Processed quarterly Vault and ATM audits with zero error rate. Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.

Key holder, 06/2009 to 05/2013

Rainbow shops – Woonsocket, RI

Processed cash, credit, debit and check payments.

Monitored security areas during busy periods.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Trained and mentored new employees.

Accepted and processed customer returns.

Opened inventory boxes and restocked shelves.

Offered hands-on assistance to customers to offer support and stay current on preferences and buying habits.

Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.

Received and counted money.

Counted out cash drawers and balanced totals.

Bachelor: Finance

Colorado Technical University - Colorado Springs, CO Associates: Accounting, 2019

Colorado Technical University - Colorado Springs, CO High school diploma : English, 2009

Woonsocket High School - Woonsocket, RI

Completed Real Estate classes

Completed Life Insurance classes

Eൽඎർൺඍ ඈඇ

Aർ ൾඏൾආൾඇඍඌ

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