Summary

Skills

Experience

HEATHER ENGLAND

adplxk@r.postjobfree.com C: 405-***-**** Oklahoma City, OK 73132 Skilled at scheduling procedures each week for multiple surgeons. Experienced in verifying coverage, collecting pre-authorizations and processing payments.

Methodical healthcare administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities.

Detail-oriented Surgery Scheduler well-versed in medical coding, and electronic records management systems. Adept at coordinating documentation, supplies and equipment. Seeking a dynamic role with a growing team where resourcefulness, adaptability and hard work will be valuable.

Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality. Copay collecting

Office workflow support

Tool sterilizing

Medical coding expertise

Assisting with procedures

Insurance pre-certifications

Checking in patients

Customer service

Insurance billing

Organization

06/2016 - Current

Cataract Institute of

Oklahoma

Edmond, OK

Surgery Scheduler

Managed patient check-in and check-out procedures and processed payments. Checked patient insurance and collected pre-authorizations from providers. Oversaw collection of admission, billing and processing documents to meet organizational expectations.

Managed medical practice administrative needs to provide patient satisfaction. Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.

Answered daily phone calls to schedule appointments and address patient inquiries. 08/2012 - 05/2016

Bailey Medical Billing

Oklahoma City, OK

Account Specialist

Upheld compliance, quality and service standards.

Established accounts for new customers and updated existing accounts with current demographic and order information.

Verified proper coding on more than claims per week, investigating and resolving issues to

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Education and Training

maintain billing accuracy.

Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.

07/2007 - 07/2012

Mercy Hospital &

Medical Center

Oklahoma City, OK

Advanced Unlicensed Assistant

Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.

Managed and maintained patient rooms, shared-living areas and nursing stations. Collected biological specimens and packages for laboratory transport to complete diagnostic tests. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Attended to patients in [Number]-bed unit, continuously checking on needs and maintaining high standards of patient care.

Responded to patient alarms and needs-assessment requests to identify course of treatment. Documented information in patient charts and communicated status updates to interdisciplinary care team.

Documented patient intake and dietary requirements, also assisting with feeding and monitoring. Oklahoma City, OK Some College (No Degree) in Health Aide Francis Tuttle Technology Center - Rockwell

Completed professional development in Health science class! Edmond, OK Some College (No Degree) in Health Administration University of Central Oklahoma

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