Arabic Customer Service

Aslam Thuramburath

Mob: +974-********

Email: **********@*****.***

OBJECTIVE

To climb the ladders of official hierarchy by proving myself eligible for the same. SUMMARY OF WORK EXPERIENCE

1. Aster Medical Center Doha-Qatar (Feb 2021-Till Now) Team Leader-Customer-care

Job Profile

Manage and exceed the expectations of the patients, families and visitors to have their best customer experience when they are at the facility

Develop lasting relationships with customers

To have a proactive approach in dealing with customers Supervises the daily customer care activities of the hospital

Manage the staff allocations to ensure uninterrupted customer service

Training and development of staff

Supervised and managed the daily activities of a clinic.

Providing the highest standard of customer service to the patients

Investigated and reported issues relating to patient care or conditions that might hinder patient well-being

Created and maintained revenue reports, work flow analysis report, rejected claimed reports and financial reports

Worked collaboratively with other departments for mutually beneficial training and work opportunities

Maintained positive customer service at all time

Handling of cash counters

Handling and providing pre-employment medicals, visa medicals and gate passes

Sort the online and telephonic queries and Fix the appointment accordingly.

Day/night auditing

2. Aster Medical Center Doha-Qatar (Feb 2013-Feb.2021) Role: Customer Support/Receptionist (Executive & Senior Executive) Job Profile

Receive and make calls as required. Divert calls and take messages as appropriate, recording information for Doctors to action.

Providing the highest standard of customer service to the patients

Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.

Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system & procedures for booking routine and urgent appointments

Book appointments accurately and appropriately, initialing data entries.

Advice patients of relevant charges accept payment and issue receipt for the same.

Helps patients in distress by responding to emergencies

Ensure patients are informed if a doctor is running late or called out.

Ensure “urgent extras” are monitored with appropriate guidance.

Handle specimens as per practice protocol

Carry out scanning of clinical documents as per written procedures, ensuring accuracy of appending to electronic patient record.

Monitor daily available appointments and report any overload to supervisor as appropriate.

Ensure sufficient appointments are blocked off for urgent and triage appointments.

Ensure medical records are kept accurately in alphabetical order, in easily retrievable fashion and kept tidy. Retrieve and re-file records as required by team/clinical/admin staff.

Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol.

Provide non clinical patient care, dealing with requests for information, test results, requests to speak to clinical staff, ensuring confidentiality and privacy for patients.

Ensure patients have access to any relevant leaflets, support groups etc.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

Keep reception areas clean and tidy.

3. Al Shaiba Complex,Dubai (Oct 2011 to Jan 2013)

Role: Cleaning supervisor

Job Profile

Establish and achieve cleaning standards and where necessary undertake cleaning duties themselves.

Conduct inspections of the premises and provide feedback to the cleaning officer on standards and monitoring targets.

Liaise with caretakers regarding staffing matters and the supply of materials and how they are used.

Maintain contact with managers and customers on site. 4. Restaurant Manager (Nov 2010 to Aug 2011)

Crispy Crumbs (American Fried Chicken Restaurant)

Job profile

Coordinating the entire operation of the restaurant during scheduled shifts.

Managing staff and providing them with feedback.

Responding to customer complaints.

Ensuring that all employees adhere to the company’s uniform standards.

Meeting and greeting customers and organizing table reservations.

Handling of store, inspection of stocks, receipt and dispatch of goods, waste disposal and pest control documentation and record-keeping.

5. Customer Relationship Officer (July 2010 to Nov 2010) Hinduja Global solution, (Chennai, India)

Job profile

To answer to the queries of the customers in an ethical and informative way.

To give appropriate and relevant information to the customers.

To maintain a position of trust and responsibility by keeping all customer business confidential

To update any requests made by the customers into the system to complete the task

Self-motivation to increase knowledge and skills by in-house trainings and seminars

Have complete knowledge of services rendered, and complete line of products, taking responsibility to stay update and ask for assistance to acquire latest developments

Answer confidently or find appropriate solutions to customers' problems

To initiate conversation to uncover customers' needs EDUCATIONAL QUALIFICATION & TECHNICAL PACKAGES

Diploma in Mechanical Diesel

(National Council of Vocational training)

Pre Graduation (Plus Two)

Higher Secondary Board, Kerala, India

Secondary School Certificate

Board of Public Examination, Kerala, India)

IT EXPOSURE

Proficiency in Microsoft Word, Excel, and PowerPoint, Organizational Chart

Computer, Laptop, Mobile, Tab, Gadgets Operation & Printer / Scanner Operations

Hard Disk Formatting & S/W Installation

Internet, E-Mail & Outlook, Photoshop & Illustrator

Medsoft

LANGUAGES KNOWN

Speak : English, Malayalam, Tamil Hindi and Arabic Read & Write : English, Arabic, Hindi and Malayalam PERSONAL INFORMATION

Nationality : Indian

Age & Date of Birth : 36, 01/01-/986

Marital Status : Married

QID No : 286********

Expiry Date : 05/02/2022

I hereby declare that the above-furnished details are true to best of my knowledge and belief. Aslam Thuramburath

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