Customer Service Sales Representative

TH

TIFFANY HAMILTON

tiffrob****@outlook.com 419-***-**** Mansfield, OH 44903

Customer Service Representative with 20+ years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.

Credit card payment processing

Report generation

Report creation

Communication skills

Followed all policy's

Can work between different software to get the job done correctly

Notated all conversations I had with clients and

customers

Business development understanding

Microsoft Office expertise

Call Center Operations

Data evaluation

Problem-solving abilities

Inbound and Outbound Calling

High-energy aĴitude

Sales expertise

Adaptive team player

Project management abilities

Customer relations

System implementation

Touchpoint Ashland, OH

Remote Customer Service

06/2018 - 06/2019

Upheld strict quality control policies and procedures during customer interactions.

Reviewed customer account information to determine current issues and potential solutions.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Made outbound calls to obtain account information. Reviewed account and service histories to identify trends and issues. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Documented conversations with customers to track requests, problems and solutions.

InfoCision Mansfield, OH

Sales Representative

05/2017 - 06/2019

Contacted new and existing customers to outline benefits of products. Monitored customer order process and addressed customer issues. Fostered relationships with customers to expand customer base and retain business.

Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Summary

Skills

Experience

Demonstrated product features to align with customer needs. Improved overall customer purchasing experiences to promote steady revenue.

Performed comprehensive market research to expand sales. Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Developed key customer relationships to increase sales. Highlighted target products with eye-catching signs, displays and shelf positions.

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

StarTek Mansfield, OH

Collection and Customer Service

06/2015 - 05/2017

Accepted and processed customer payments and applied toward account balances.

Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.

Interfaced with customers to bring accounts current with suitable repayment plans.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery.

Demonstrated self-reliance by meeting and exceeding workflow needs. University of Phoenix Tempe, AZ

Some College (No Degree) in Human Resources

Education and Training

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