Customer Service Sales Consultant

ENDURANCE LANRE-AHMED

Denver, Colorado *****-**91. 720-***-****. adplmw@r.postjobfree.com

Professional Summary

Versatile Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling and management processes. Capable banker with outstanding background in Customer service, recruitment,sales and banking. Addresses all questions and concerns with customer satisfaction in mind.

Industrial Personal banker eager to fulfil challenging role within client-focused team. Strong foundation of building rapport to foster satisfaction and loyalty.

Skills

●Financial Product Knowledge and Services

●Banking

●Loans

●Client Relationship Building and Management

●Sales Strategy and Expertise

●Cash Handling

●Customer Service

●Relationship building and Management

●Excellent Communication skills, both written and verbal as wells as strong consultation skills

●Strong organizational skills and acute attention to details.

Work History

Personal Banker, 12/2019 to Current

Wells Fargo Bank, N.A - Aurora, CO

●Provide personal financial counselling, assist with lending services and build relationships with existing customers to sustain ratings and retention.

●Greeted and interfaced with customers to facilitate daily banking transactions; provided exceptional banking services and addressing account and service concerns.

●Balanced daily transactions and reconciled daily transactions to ensure accuracy.

●Helped new and existing clients open personal accounts, resolve issues related to online banking services.

●Established rapport with new clients to increase satisfaction and loyalty

●Assisted customers with setting up or closing accounts, completing loan and credit card applications and signing up for new services.

●Promoted all financial products by maintaining excellent service offering knowledge.

●Processed an average of 10 customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in the database.

●Balance cash drawer and vault accounts with zero discrepancies.

Customer Service Coordinator, 07/2018 to 11/2019

Acosta Sales and Marketing – Aurora, CO

●Responded to customer needs through competent customer service and prompt problem-solving.

●Coordinated logistics for customer orders.

●Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

●Devised and deployed successful approaches to retain customers and boost brand loyalty.

●Created customer profiles by answering questions and providing tailored experiences based on interest and agendas

●Entered customer interactions and requests in the order processing software to track order requests, processing, delivery, document problems and record solutions offered.

●Conferred with sales team members to evaluate processes and improve integration of after-sales assistance

●Helped average of 25 customers’ everyday by approaching conversations with positive attitude and focus on customer satisfaction.

Sales Consultant/ Customer Service Representative, 08/2010 to 01/2017

Visafone Communications – Lagos, Nigeria

●Educated customers about product features and benefits to aid in selecting best options for each individual’s needs.

●Engaged with customers to effectively build rapport and lasting relationships.

●Provided superior service to customers by quickly and courteously responding to requests, inquiries suggestions and concerns.

●Employed variety of sales practices to accommodate each customer’s individual needs and overcome objections.

●Used strong customer service skills to develop loyal customer base, increasing repurchasing rate by 60%

●Managed end-to-end management of transactions, including financial record, ordering, purchasing, shipping, stocking up and support

●Increased revenue by 100% via implementing effective sales strategies in all aspects of sales cycle process from prospecting leads to close.

●Developed and delivered engaging sales presentation to convey products benefits.

●Conducted daily follow-up calls to answer client’s questions and manage sales processes.

●Organized racks and shelves to maintain store visual appeal.

●Helped resolve client problems quickly with superior customer service

●Educated customers on promotions to enhance sales.

●Interact with approximately 20 customers daily to provide personalized product guidance, resolve issues and open new accounts.

Human Resources Coordinator (Recruiter), 010/2007 to 01/2009

Zenith Bank Plc – Lagos, Nigeria

●Manage the Applicant Tracking System to ensure compliance and maximization.

●Assist in candidate sourcing and resume pre-screens for targeted positions.

●Conducted employee hire and exit interviews.

●Engaged in operation analysis, needs assessment and process mapping to optimize departmental structures.

●Supported top talent identification by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.

●Facilitated talent acquisition, becoming instrumental in building and retaining high-caliber teams.

●Engaged in data collection, identifying organizational needs and development solutions.

●Led staff meetings to develop strategies that would positively influence workplace relationships.

●Coordinated training schedules for new hires.

●Implemented controls to promote diversity in hiring processes.

●General staff management.

Education

Bachelor of Science: Biochemistry, 04/2005

Certification

Modern Human Resource Management- Recruitment and Selection Process : Alison, 2019

Referee

Available on Request.

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