SAVITRI RAMNARINE

(C) 646-***-**** adplmi@r.postjobfree.com Schenectady, NY 12307

SUMMARY

To obtain an Assistant Manager (Retail) position in stores Eager to add value by exceeding the anticipated targets, promoting and maintaining the highest level of leadership and professionalism. Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Energetic and reliable customer service Representative well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

SKILLS

Skilled at receiving and processing banking cash management forecasting transactions inspect inventory management mathematical skills inventory control Attention to detail mentoring Knowledge of proper cash handling procedures merchandising Ledger balancing procurement sales Cash drawer maintenance management Tax preparationProcessing credit cards payments.

EXPERIENCE

Customer Service Representative, Marketplace Insurance Plans, March 2018-April 2020

Albany, NY

Evaluated customer account information to assess current issues and determine potential solutions.

Reviewed account and service histories to identify trends and issues.

Delivered service and support to each customer, paving way for future business opportunities.

Documented conversations with customers to track requests, problems and solutions.

Promoted engagement in reaching sales targets within environment with detailed, high-level accuracy.

Complied with confidentiality regulations in handling customer information.

Precisely calculated refunds, premiums, and adjustments.

Verified policy holder data, including age, contact number and physical address.

Assisted new policyholders with processing claims.

Collaborated with fellow team members to manage large volume of claims.

Handled the modification and updating of policies.

Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.

Teller, Bank of AmericaSchenectady, September 2017-February 2018

NYProvides account services to customers by receiving deposits and loan payments; cashing checks; issuingsavings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series ebonds; answering questions in person or on telephone; referring to other bank services.Records transactions bylogging cashier's checks, traveler's checks, and other special services; preparing currency transactionreports.Cross-sells bank products by answering inquiries; informing customers of new services and productpromotions; ascertaining customers' needs; directing customers to a branch representative.Completes specialrequests by closing accounts; taking orders for checks; opening and closing christmas and vacation clubs;exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit boxprocedures.Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins;reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller;maintaining supply of cash and currency.Complies with bank operations and security procedures by participatingin all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting incertification of proof.Maintains customer confidence and protects bank operations by keeping informationconfidential.Contributes to team effort by accomplishing related results as needed.

Overnight Stocker, August 2017-February 2018

WalmartSchenectady, NYRefilled and rotated item on shelves to main well stocked inventory.stocking merchandise on shelves,bins,cases and table manner that attract customers attention.

Counting items,marking merchandise, pulling out defective or expired products, answering customer inquires, maintainingpremises clean and organized.

Assistant Manager, Family DollarSchenectady, May 2016-August 2017

NYWith depth in recruiting training mentoring coaching and developing staff in large consumer-focused storeoperations.

Strong budgeting sales forecasting and merchandising background coupled with an exceptionalsense of customer service and in-depth knowledge of cash inventory management.

Completing payroll recordsand ensuring that all staff are up to date, managing the opening and closing of work premises and responsible forCompleting daily and weekly staffing schedules according to expected business needs.

Broad skills in educatingpersonnel to achieve exceptional levels of customer service building teams and ensuring the achievement of corporate goalc.

Shipping and Receiving, February 2016-April 2017

NY

Collaborate with procurement staff to list expected deliveries, receive shipment and sign paperwork upon receipt,uploading packing from incoming trucks, inspect contents to insurance they are un damage, verify packageaccording to older and invoice, contact supplier or shipper if a mistake is identified, assume responsibility forreturning unsatisfactory shipments or receiving replacements, label deliveries and allocate them to theirdesignated place, ensure invoice are signed and paid for satisfactory deliveries and maintain accurate recordsand assist in inventory control.

Sales Associate, May 2015-August 2016

BoscovsAlbany, NYOperating the till Carrying out re-merchandising, display, price markdowns duties Accurately completing cashregister transaction Responding quickly and resourcefully to customer request or concern Giving information tocustomer about products.

Sales Associate, July 2014-April 2015

MacysAlbany, NYGiving information to customer about product, carrying out re-merchandising, display, price markdowns duties.Creating and maintain long term relationship with regular customer and accurately completing cash registertransaction.

Customer Service Representative, March 2012-February 2013

Value, NY

Answer customer telephone calls regarding existing accounts.

Make requested policy and account changesconsult with customers to evaluate needs and determine best options.Education and Training Skills Counselcustomers on options for service and coverage.

Upgrade service and offer additional service packages for cashmanagement.

Shift Supervisor, Rite AidNew, March 2006-February 2012

Jersey, NJ

Completing payroll records and ensuring that all staff are up to date, managing the opening and closing of thework premises and responsible for Completing daily and weekly staffing schedules according to expectedbusiness values, providing leader to ring a shift, during the jobs.

List expected deliveries, receive shipment andsign paperwork upon receipt, uploading packing from incoming trucks, inspect contents to insurance they are undamage, verify package according to older and invoice, contact supplier or shipper if a mistake is identified,assume responsibility for returning unsatisfactory shipments or receiving replacements, label deliveries andallocate them to their designated place, ensure invoice are signed and paid for satisfactory deliveries andmaintain accurate records and assist in inventory control.

EDUCATION AND TRAINING

Diploma

Makeup Artistry, Austin's School of Spa TechnologyAlbany, NY United States 2015

High School Diploma

Accounting, Bryant& Stratton- Pennfoster high schoolAlbany, NY United States 2013

Associate

AccountingBryant & Stratton CollegeAlbany, NY United States 2003

Tagore Memorial High schoolGuyana

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