Environmental Services Cleaner
Resume:
+853-******** Caption
****************@*****.***
Floor 4B Rua Fat San, Taipa
Macau
PERSONAL SUMMARY
An energetic, ambitious person who
has developed a mature and
responsible approach to any task that I
undertake, or any situation that I
presented with. With more than 9 years
of experience in Hotel and Casino
Industry, I have a proven track record
of providing exemplary levels of service
to a broad range of guests, including
VIPs and high profile individuals.
SKILLS
• Time management skills
• Attention to detail
• Communication skills
• Interpersonal skills
• Flexibility
• Customer Service
• Housekeeping hard skills
REFERENCE
Arnold Quimson
Manager, Environmental Services
City of Dreams Resorts Lmtd.
*********@*****.***
Polly Lao
Human Resources
City of Dreams Resorts Lmtd.
POSITION APPLIED FOR
Cleaner
WORK EXPERIENCE
City of Dreams Resorts Limited
Cleaner
November 9, 2015 – Present
Paul Y. Engineering Group Limited Macau
Cleaner
(Chong Hap Group Ltd. Co.)
July 2014 – September 30, 2015
Casa Real Hotel & Casino Macau
Cleaner
(Chong Hap Group Ltd. Co.)
December 2013 – July 2014
Lan Kwai Fung Hotel & Casino Macau
Cleaner
(Chong Hap Group Ltd. Co.)
June 2012 – December 2013
Fisherman’s Wharf Macau
Cleaner
(Chong Hap Group Ltd. Co.)
April 2012 – June 2012
DUTIES AND RESPONSIBILITIES
• Cleaning all areas in accordance with established Standard Operational Standards (SOPs) to achieve set Minimum Standards.
• Have a thorough knowledge of cleaning operations and perform all assigned cleaning duties to the satisfaction of the supervisor.
• Have a thorough knowledge of the casino and hotel layout to ensure that guest queries can be answered or referred promptly.
• Adhering to all security and maintenance procedures and practices including reporting any unusual or suspicious incidents, hazards or people, complaints and missing or damaged items in a timely and accurate manner.
• Communicating with fellow team members and other related departments to proactively service guests in the event of any emergency.
• Adhere to all established health and safety requirements to ensure the safety of our staff and patrons.
• Capable to perform repetitious duties.
• Acting also as part of the CoD ambassador team while working in the public area.
EDUCATION
2006 - 2008 Associate in Hotel & Restaurant Management St. Therese MTC College
1998 - 2002 Jalandoni Memorial National High School SUNSHINE SAGRADO
Environmental Services Attendant
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