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ICT Helpdesk Administrator

Johannesburg, Gauteng, South Africa
December 08, 2021

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Institution : KLM Empowered

Qualification : Project Management

Process : Completed

Date of Completion : (25 April 2017)

Institution : KLM Empowered

Qualification : Business Administration

Process : Completed

Date of Completion : (31 October 2016)

Institution : KLM Empowered

Qualification : Freight handling

Date of Completion : (28 March 2017)

Institution : Missouri Secondary

Qualification : Matric

Date of Completion : 2007

IT Support and Software installation Web Design(html,Css, Bootstrap

and Java Script)

Microsoft Office (Microsoft excel, Microsoft word,

PowerPoint, SharePoint and Visio)

AutoCad, Revit and 3dsmax

Microsoft (Word, Excel, PowerPoint, SharePoint

Administration and Visio)

Company : Astir Creative Group

Title : Web Designer (Jnr)

Duration : 1 Year

Company : KLM Empowered

Title : ICT Help Desk Administrator

Duration : 4 years

Company : Freelancer

Title : Architectural Runner (Council Submissions)

Duration : 3 years

Company : DSV Couriers [Mounties Division]

Title : Dispatch Clerk

Duration : 1 year

Organization : KLM Empowered Human Resource

Name : Tshepo Majoro

Title : Business Intelligence administrator

Contact Details : 078-***-****

Organization : KLM Empowered Human Resource Specialist

Name : Raymond Makoro

Title : Manager in Central Services

Contact Details : 071-***-****

Organization : DSV Couriers

Name : Mandla Nkuna

Title : Deport Manager

Contact Details : 078-***-****

Contact Details : 084*******

Organization : Astir Creative Group

Name : John Mthembu

Organization : Vhadeli Architectural Designs

Name : D Mahlangu

Title : Architect (PrArchDraught)

Contact Details : 067-***-****

Personal Profile

An Administrator

Experienced in supporting computers and software. Diagnosed and repaired computer problems and evaluated software issues to determine the problem and then corrected the problem.


Troubleshooting Computer Systems, Hardware and Software Maintenance and Upgrades, Networking and Structured Cabling.

Managed the processing of incoming calls to the help desk via telephone, e-mail, and help desk software to ensure courteous, timely, and effective resolution of end user issues

Documented all pertinent end user identification information, including name, department, contact information, and nature of problem.



1011 Nyathi Street

Dlamini 1




Date of Birth: 88 02 22

Drivers Licence: Code 10 (PrDP)


Computer Skills

Work experience


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