Name: Rajesh Garikapudi

Email: adpl8s@r.postjobfree.com

Phone: 809-***-****

Professional Summary :

Having 3+years of IT experience and 2 years in Salesforce Admin.

Experience in Administration, Implementation, and Support of Salesforce CRM based on leveraging Force.com Platform.

Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.

Extensive experience in designing of custom objects, custom fields, custom page layouts, workflows, relationships, look-ups, dependent pick lists, and role based page layouts, work flow alerts, validation rules, custom reports, custom tabs, report folders, designing Visual Force pages, record types, formula fields and email generation according to application requirements.

Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

Experience in SFDC Support using SOQL, SOSL

Involved in data migration using Apex Data Loader.

Hands on experience in building processes using Process Builder in Salesforce.

Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports, Dashboards, Approvals and Tasks.

Worked in all stages of Software Development Life Cycle (SDLC).

Hands on Experience on Salesforce Configuration like Users, Profiles, Roles, Workflow Rules, Validation Rules, Permission sets, Relation Ship, Formula fields, Email to Case and Email to Leads.

Technical:

Operating System

Windows 2008, Windows 2010, Linux

Environment

Salesforce

Internet Tools

Salesforce Inspector, Data Loader, CSM, HTML, CSS, Jira, Git

Sales force Technologies

Workflow & Approvals, Reports and Dashboards, Case Management Automation, Standard Controller’s, Custom Controller’s, Validation Rules, Custom Objects.

Salesforce Tools

Eclipse, Data migration tool, Salesforce Inspector, Data Loader

Salesforce Admin Certification

ID : 22678194

PROFESSIONAL EXPERIENCE:

•Working as Software Engineer for IQVIA, Bangalore from October 2019 to Present.

• Worked as UI Developer for Nineleaps, Bangalore from November 2018 to October 2019.

EDUCATIONAL QUALIFICATION:

Completed Degree (B-Com) from Acharya Nagarjuna University ( ANU), Guntur.

TECHNICAL SKILLS

Salesforce Technologies

Salesforce CRM,SOQL, SOSL, Migration, Workflow, Reports, Dashboards,Custom Objects, Custom Tabs.

Operating Systems

MS-DOS, Microsoft Windows platforms, Unix

IDE

Eclipse, Force.com Eclipse IDE plug-in, Force.com IDE

Other Tools

Workbench, Force.com Explorer

WORK EXPERIENCE

Project#1: OCE (Orchestrated Customer Engagement)

Role: SFDC Admin

Description : OCE used to, where they wanted to capture and Track the records of their Patient, all ongoing pharma activities projects in a cloud-based application and meanwhile they wanted to make their business functions in Automated process and communicate with their business users.

.

Responsibilities:

Working on User Configuration- like creating new user, activate and deactivating users, assigning permission set to users.

Working on Reports & Dash boards and creating Custom Report Type.

Writing SQL queries

preparing test plan test cases, test rail, test document using

Jira.

Imported data by mapping to business objects in CRM system using Apex data loader and data Import wizard.

Reproduce issue in UAT and finding bugs.

UAT Acceptance testing.

Involve in activity of triage, communicate with client, Monitoring of incidents and service request.

Performing activities related knowledge transfer of product or different new salesforce functionality.

Managing SLA and monitoring of different Jobs across org.

Work on org clean up (log clean up, sync transaction cleans up)

Sanity check before upgrading product finding bugs.

Resolve issue related account merge.

Performing Data Management like Importing, exporting, Inserting, deleting and Mass Updating Data.

During Product upgrade check related sanity of org, finding bugs.

Perform sanity check before product upgradation. Data management, org backup

Managing different type of incident: Call unlock, TOT creation, meeting status change, filter related issues report and dashboard

Project#2: CRC Health Group

Role: SFDC Admin

CRC Health Group is the largest provider of specialized behavioral health care services in the U.S. treating more than 30,000 people. The company was using ACT! Excel spreadsheets, and other proprietary systems to manage extensive patient data. With large number of websites and incoming patient’s data it was being difficult to have an efficient management.

Responsibilities:

Salesforce Implementation, Administration, Development and review.

Loading data using Apex Data loader.

Creating Profiles for Partners,Creating Partner Accounts, contacts and Users, Common Opportunity Configurations.

Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

Created page layouts to organize fields, custom links, related lists, stored procedures and other components on detail pages and designed Workflows, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Involved in creating validation rules.

Designed and developed Workflow rules for generating mails and Tasks.

Worked on Formula fields, Relationships, Security Control, Business Flow.

Reports and Dashboards for the Business process.

Performed Unit Testing in Dev Sandbox.

Project#3 : Telangana MeeSeva

Role: UI Developer

Team size : 30

Technologies : HTML5, CSS3, JavaScript, Bootstrap and Reactjs

Description :

It is a good governance initiative that incorporates the vision of National eGov Plan “Public Services Closer to Home” and facilitates single entry portal for the entire range of G2C& G2B services.

The Project brings in a digital PKI enabled integrated architecture through multiple service delivery points by fusing in the various pre-existing state initiatives with the Mission-mode Projects like State Data Center (SDC), State Wide Area Network (SWAN) and Common Service centers (CSCs) of the National eGovernance Plan (NeGP) of Government of India.

The kiosks are run by self-employed youth in the remote corners of the state who besides eking out their livelihood provide a decentralized self-governance backbone to the administrative system. Multiple service delivery points run by citizens competing with each other redefine governance and bring in strict adherence to citizen charter time limits.

Responsibilities:

● Collecting requirement from client and analysis.

● Involving in UI React JS development.

● Involved in the project development mode as per the assigned tasks by the Manager.

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