Front Desk Bakersfield

SUMMARY

SKILLS

EXPERIENCE

DOROTHY CHRISTA SPEARS

**** ******* ****, ***********, ** 93306 H: 510-***-**** **************@*****.*** My current position allows me to demonstrate my ability to complete my required tasks in a timely and efficient manner while providing customer support to our clients. Training and development

Telephone and Interpersonal Skills

Cash Handling

Scheduling and Payroll

Computer Skills

Managerial Skills

06/1996 to 08/1997 Front Desk Clerk

Fairfield Inn by Marriott Las Vegas, NV

Checking in and out guests at a busy off Las Vegas Strip hotel. My task also included setting up breakfast, light housekeeping duties and general customer service and computer skills

Reserve and complete reservations for local attractions and future hotel stays

08/1997 to 08/2003 Renaissance Harborplace Hotel

Marriott International Inc md Baltimore, MD

Initial position as a manager in training in the housekeeping department where I was responsible for scheduling staff that maintained the public areas of a 622 room hotel. Responsible for ordering of supplies, employee reviews and performance management

As a Front Desk Manager, I was helped run the room inventory of a 622 room hotel. My daily responsibilities was to ensure that customer relations goals were met, along with financial and employee development. 08/2003 to 01/2009 Training Manager

Marriott International Bethesda, MD

Responsible for training and implementation of Marriott culture and technologies for new staff for hotels that were acquired or built under the umbrella of Marriott hotels. Others responsibilities included creating a training plan and on the job monitoring.

02/2009 to 05/2014 Bournemouth Highcliff Marriott

Marriott International Bournemouth GB

Responsible for managing three shifts of front desk staff at a busy seaside resort hotel. Duties included employee development, meeting departmental financial goals, payroll and scheduling and customer satisfacrio. 10/2014 to Current Secretary

MCFFU Bakersfield, CA

Responsible for sites and negotiations between vendors and participants who engage in a semi pro flag football league. Duties also include hotel reservations, EDUCATION AND TRAINING

payment of fees and social media.

10/2018 to Current Customer Service Associate

Conduent Bakersfield, CA

Responsible for customer relations service calls for clients that are seeking add for their technical devices.

1996 Undecided: Hotel Restaurant Management

University of Nevada - Las Vegas Las Vegas, NV

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