Selenium Tester Customer Service
Resume:
Aein Buhari
**********@*****.***
SUMMARY
A dynamic professional with 8+ years of experience as a customer service with an outstanding knowledge, skills and expertise. Dedicated Customer Service Representative motivated to maintain customer satisfaction and Contribute to company success. Self motivated bringing proven and leadership and customer relation skills .Independently problem solving. Well organized administrative professional bringing excellent multi tasking abilitys. Technically proficiency in MS Word, Excel, Power point and Outlook. Certified Selenium Tester for manual and automation.
SKILLS
Focused on great service beats fast service directive.
Exceptional ability to stay attentive when dealing with clients.
Clear communication skill aimed to understanding customer needs and
Providing corresponding services.
Analytic thinking aimed at resolving customer issues in a proactive manner.
Able to find conflict resolution without losing self composure
Self-presentation and positive attitude.
Quick learner and eagerly willing to learn more new skills.
Time management, team work, work ethic, problem solving, organization and planning.
Goal oriented team player.
Excellent multi tasking.
CERTIFICATIONS
Hospitality and management.
Aroma therapy.
Foot Reflexology.
Selenium Automation and Manual
Sales force admin.
Sale force Developer
EDUCATIONS
Management diploma in aviation and hospitality management
Master in acupuncture
PROFESSIONAL EXPERIENCE
Hackensack Meridian Health Care, Old bridge, USA March 2020 – Sep 2020
Patient Access Administrator
Accurately register inpatient admissions, emergency department visits private referred patients, upgrade accounts, obtain insurance cards, obtain identifications cards, obtain signed concerned forms, verify insurance benefits as well as all other aspects of the patient registration process.
Maintain the patients information,enroll the patients, registration, valuating the insurance,by using EPIC .
Maintain computerized patient registration including obtainment and verification process.
Greet patients with a positive and professional attitude and initiate registration process and all required demographic and insurance information to ensure accurate and timely reimbursement.
Manage the processing of paperwork’s and collections of co-payments/deductible at the time of registration.
Maintain and monitor bed- board and communicating with nursing units and maintain expiration logs, all other tasks associated with patient access department as assigned by manager.
Maintain the ADT system to ensure patient safety create visits appropriately in the ADT system,effectively as a individual and team member.
Supports customer service and performance improvement goals of the Department and necessary refer patients to financial counselor for assistance, collects time of service(TOS) and point of service (POS) payments according to policy.
Participates in educational sessions, seminars, staff meetings and hospital sessions,utilizing the information provided to enhance the patient care.
Angel Spa, old bridge NJ, USA June 2017 - Feb 2020
Front Desk Support
Greet incoming clients professionally and provided friendly assistance.
Trained and regularly mentored associates.
Attending the phone calls and taking the appointments through phone.
Taking care of inventories, order the sorting of products.
Grated customer and helped with product questions, selections and purchase.
Professionally handled to resolving the client complaints.
Explain about the product and promotions.
Assisted with receptionist duties, files organization and research and developments.
Calling back to the client to get feedbacks about services.
Follow up with clients for next appointments.
Barnegat ocean Inc NJ, USA Sep 2016 - April2017
Customer support and Manager
Solicited sale of new and additional services and products.
Dealing with different store manager to checking the sales reports /expenses.
Compared disputed merchandise with original requisitions and information from invoice and prepared invoice for returned goods.
Getting daily sales reports from different locations.
Taking the inventory reports and details.
Organizing the team conference call on weekly and discussing about to improvement planning and new products.
Placing the order and dealing with different Vendor Company.
Placing the order through online with vendor’s websites.
Managing the employee’s documents and details as separated folders.
Supporting as part of customer care.
Dealing issue with return goods and refunds.
Running the monthly sales /salary /inventory reports using MS excel.
Singapore Airlines in India May 2012 – Dec 2015
Ground staff Handling
Use the Galileo software for booking the tickets and checking the status.
Handled check-in and boarding of the passengers.
Handled Customs clearance and assisted with passenger passport entries, including for
Arrival and Departure.
Backup the passengers details and sending to the arrival point.
Handling customer service and counter check-in baggage weight checking for onboard passenger.
Departure, arrival clearance and assisting the passengers.
Immigration check- in and handling boarding passengers.
Clearing the ticket issues/changing seats /changing the classes.
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