Customer Service Greater
Resume:
KENDRA CONNELL
*************@*******.*** 870-***-**** Alpena, AR 72611
Summary
I was born and raised in Berryville, Ar. I feel I would be the best candidate for this job because of my strong roots here. I am a very outgoing social person with excellent people skills. I am a fast learner and I feel I can exceed any expectations required. I currently live on a 100+ acre farm with all sorts of animals. I am not afraid of hard work or getting my hands dirty. I have computer skills along with customer service skills that would benefit your company.
Skills
Physical examination
Oxidase testing
Pre-anesthetic preparation
Gowning and gloving procedures
Snare restraint
Injectable agent induction
Post-surgical clean up and OR sanitation
Lab animal restraint
Schirmer tear test
Halter placement
Sternal and lateral recumbency restraint
Gram-stained slide preparation
Diagnostic ECG/EKG tracing
Performing ultrasounds
Setting fractures
Elizabethan collar application
Setting broken bones
Maintain controlled drug inventory.
Monitoring recovery
General anesthesia recovery
Feline towel restraint
Clinical pathology
Collecting specimens for analysis
Subcutaneous injection
Patient bathing
Administering first aid
Ear cleaning
Medication dispensing
Medication labeling
Bolus medication
Intramuscular injection
Explaining treatment
Administering subcutaneous medication
Vital signs
Suture removal
Parasitic visual exams
Aseptic techniques
Maintaining treatment notes
Client education
Medical history
Spay and neuter surgeries
Tonopen tonometry method
Tonometry
Experience
Veterinary Technician
08/2020 - Current
Family Pet Vet Berryville, AR
Operated anesthesia, oxygen and monitoring equipment.
Monitored vital signs during surgery and notified veterinarian of changes.
Performed physical examinations and recorded weight, temperature and other vitals.
Prepared and labeled medications and instructed client on administration.
Restrained and stabilized animals during examination and treatment to prevent injuries.
Administered and monitored anesthesia for surgeries and operations.
Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
Prepared and reviewed records and consent forms.
Assisted with polishing, removing stains and other dental procedures.
Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Leveraged ultrasound and x-ray equipment for imaging.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
Walked animals outside to avoid accidents in play areas or bedding.
Examined animals for injury or illness and documented symptoms for veterinarian review.
Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
Delivered excellent service to pet owners to drive repeat business.
Walked dogs while enforcing good behavior and manners.
Answer phones and scheduling appointments.
Document supplies and meds used during the day for ordering replacements.
Farm Owner/operator
01/2014 - Current
Connell Farms Alpena, AR
I am blessed to have been able to travel the US with my husband, Cody, while he pipelined. We left as soon as were were married in 2008. We had our first child, Raegan, in 2010 and our second, Cole, in 2013.
I stopped traveling full time in 2015 when our daughter started kindergarten.
We raise cattle, pigs, chickens, horses, dogs, cats, rabbits and Zebu.
Cared for livestock by regularly feeding and watering animals.
Cleaned and maintained animal pens by raking up manure and putting down fresh straw and hay.
Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime.
Implemented troubleshooting methods to determine cause of malfunctioning equipment.
Repaired buildings, fences and other pertinent structures to keep animals properly contained.
Checked fields for rocks or other obstacles to prepare land for tilling and physical preparation for spring planting.
Assisted in breeding procedures for various farm animals.
Sprayed crops with pesticides to reduce damage and control insects and other pests.
Handled various field tasks, including planting, irrigation, fertilization and pest control.
Repaired board, barbed wire and electrified fences using saws and tools to keep animals contained.
Refilled feed and water for livestock, adhering to feeding schedules.
Checked feed and supply stock for low inventory levels.
Swept and blew aisle ways and used pressure washer to maintain and clean barn.
Harvested vegetables by hand.
I will soon be adding Tire Waterer Water Line Installation to my resume.
Clerk
11/2018 - 08/2020
Cattleman's Livestock Auction Harrison, AR
Processed sales transactions to prevent long customer wait times.
Documented and routed business correspondence to manage office paperwork.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Observed deadlines, enabling timely completion of tasks.
Supported office clerical functions using word processing and other software, email and office machines.
Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
Answered multi-line telephone system and routed calls to appropriate personnel.
Assisted with payment processing and investigating variances in cash amounts.
Sorted and distributed business correspondence to correct department or staff member.
Contacted customers about changes or updates in accounts and communicated potential problems.
Provided friendly and professional assistance to employees, visitors and customers.
Copied, scanned and filed documents to maintain office records.
Assisted customers by answering questions and providing information about sales of livestock.
Assisted with payments both incoming and outgoing.
Cell Phone Sales Associate
01/2006 - 03/2008
Altell Communications Harrison City, AR
Welcomed guests and asked open-ended questions to best determine which products would meet needs.
Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
Detailed product features for customers to provide information for best decisions based on personal needs.
Used on-site computer systems to access figures and documentation associated with available service plans.
Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
Organized store by returning merchandise to proper areas and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Escorted customers to products and pointed out complementary items to boost store sales.
Stayed up to date on store promotions, payment policies and security practices.
Recommended optimal merchandise based on customer needs and desires.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Education and Training
High School Diploma
05/2005
Berryville High School Berryville, AR
References
Jerrica Lee
Tough Bull Productions
Krista Burnett
Kooper Logan
Melinda Logan
Jennifer Mosier
Contact this candidate