Call Centre Duty Manager
Resume:
MOEZ
BENNANI
CAREER
SUMMARY
YOU CAN
REACH ME AT:
Passionate, motivated, well-presented,
hard-working, committed and organized
multilingual - young professional with
excellent communication skills eager to
learn and to reap the benefits of new
experiences and challenges. Willing to go
the extra mile for growth in personal and
professional aspects in encountered
opportunities.
Qatar Doha
Mobile N: +974-********
Email: ***********@*****.***
SALES & CUSTOMER
SERVICE SPECIALIST
RELEVANT WORK
EXPERIENCE
Managing staff discipline and training.
Monitoring staff, and taking corrective
action where necessary to resolve
customer/client queries.
Communicating standards of operational
excellence to ensure the smooth running of
the area whilst on shift.
Day-to-day administration of rotas
including sickness and leave cover.
Implementing the company policies &
procedures as well as adhering to health
and safety legislation.
Ensuring, through effective leadership and
an efficient and profitable operation.
Ensuring the Health & Safety of all staff,
customers and visitors.
Guaranteeing the effective implementation
of the company’s health and safety policy.
Contributing fully to team working,
responding positively to colleagues and
managing all reasonable work instructions
promptly.
NATIONAL MUSEUM OF QATAR
CUSTOMER SERVICE DUTY MANAGER
JUL 2020 – PRESENT
Acting as the first point of contact for all
visitors.
Providing assistance to all visitors and
information on product features and museums
exhibits.
Runs the museum gift shops.
Arranging and displaying the merchandise for
easy shopping. Handling sales and assisting
visitors to the museum shop.
SALES ASSOCIATE
NATIONAL MUSEUM OF QATAR, DOHA FEB
2019 – JUN (INCLUDING MUSEUM OF ISLAMIC
ART (MIA) GIFT SHOP + CASS ART)
Promoting and supporting the high-quality
brand image through product cross-selling.
Explaining product features and benefits, as
well as technical specifications to customers.
Building and maintaining strong major
account business-to-business relationships.
Motivating the sales team to reach and exceed
sales goals. Ensuring the highest level of
customer satisfaction.
ASSISTANT STORE MANAGER
CHIKH ROUHOU, TUNISIA DEC
2016 - NOV 2018
HIGHLIGHTS
International expertise &
understanding: Adapted &
attracted to cross-cultural work
environments in a global
economy.
LEADERSHIP:
Lead-by-example sales and
management style that wins
respect and loyalty of staff and
drives performance in response to
personal guidance, encouragement
and open communication.
Traveling & languages:
Global traveler, successful at
building relationship while
remaining street wise.
COMMUNICATION:
Dynamic communicator with the
skills, personality and confidence.
CONFLICT RESOLUTION:
Successfully managing & resolving
conflicts by bringing emotions into
balance and channeling the energy
onto reducing the tension and
anger to eventually transform the
conflict into an opportunity for a
better connection.
Ensuring high levels of customer satisfaction
through excellent sales service.
Assessing customer’s needs and provide
assistance and information on product features.
Maintaining in-stock and presentable condition
assigned areas. Following and achieving
department’s sales goals on a monthly, quarterly
and yearly basis.
Suggesting ways to improve sales (e.g. planning
marketing activities, etc.) Ensuring high
standards of housekeeping.
Responsible for staff induction training.
Ensuring procedures relating to stock as well as
company security procedures were followed at
all times.
SENIOR SALES ASSOCIATE
HENRY GROUP, TUNISIA APRIL
2014 - OCT 2016
Ensuring high levels of customer satisfaction
through excellent sales service.
Managing inbound and outbound calls.
Building immediate rapport with clients through
a friendly and engaging attitude.
Overcoming objections and secured agreements.
Developing telemarketing scripts that effectively
increased success rate.
Providing product information, facilitated
customer service, and payment issues, and made
positive sales.
CUSTOMER SERVICE
REPRESENTATIVE &
TELEMARKETER
AMES TUNISIA CALL CENTRE,
TUNISIA JAN 2013 - FEB 2014
EDUCATION HISTORY
ISSEPS UNIVERSITY OF SPORTS
EDUCATION
BSC IN SPORTS EDUCATION 2012
20 MARCH 1956 HIGH SCHOOL
SECONDARY EDUCATION 2010
TRAINING & CERTIFICATES
*** AVAILABLE UPON REQUEST ***
DECISION MAKING TIME
MANAGEMENT
FLEXIBILITY & CREATIVITY
ABILITY TO WORK UNDER
PRESSURE TEAMWORK
PRODUCT KNOWLEDGE STRATEGIC
PROSPECTING SKILLS
COMMUNICATION
NEGOTIATION SKILLS
CORE COMPETENCIES
LANGUAGES
ARABIC - C2 *Mother Tongue*
ENGLISH - C1
FRENCH - C1 ITALIAN - A2
*COMMON EUROPEAN
FRAMEWORK REFERENCE FOR
LANGUAGES *
C1 & C2 - PROFICIENT B1 & B2 -
INDEPENDENT A1 & A2 - BASIC
REFERENCES & INCORPORATION
AVAILABILITY
*** AVAILABLE UPON REQUEST ***
Contact this candidate