Travel Consultant Tourism
Resume:
Binsy Eapen
Mobile: +971********* Email: adpky2@r.postjobfree.com
To achieve a respectable position in the Travel and Tourism industry, with a long term focus of creating a demand for unique products providing exceptional service.
Synopsis
An experienced professional with 8 years of rich experience in Travel & Tourism that includes International Operations, Key Client Retention, Relationship Management, Product Development, Training & Team Building, Strong computer and written skills, Strong sales focus.
Insightful knowledge of business process and strive towards achieving operational needs and targets with focus on customer experience, vital for business operations in achieving its goal.
Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.
An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude. Competencies & Skills
Operational Understanding:
Online Booking
Systems
GTA, DOTW, Hotelbeds, Tourico, ATI, Travco, MIKI,
Travelbullz, Book Mauritius, Roomsxml and Rezlive
Destination
Knowledge
Europe, Thailand, Malaysia, Singapore, UAE, New
Zealand, South Africa
Operations
Management
Hotel reservations, holiday packages, visa handling
(UAE, TURKEY), Costing.
Domain Skills
Sales Management
Operations Management
Vendor/ Supplier
Management
Relationship Management
Academia
B.Sc. Physics from
Mumbai University
Diploma in Travel &
Tourism from SNDT.
Personal details
DOB : 5th May’1988
Gender : Female
Nationality : Indian
Marital Status : Married
Languages Known
English : Read, Write &
Speak
Hindi : Read, Write &
speak
Malayalam: Speak.
Permanent Address
E-1301/ Agarwal Exotica,
Yashwant Smart City, Behind
Madhuban Township, Vasai East-
401208, Maharashtra, India.
Visa Type & Expiry Date
3 months visit visa 19th Feb
2022
3 months visit visa
Employment Scan
Organization Designation Duration
Trip Wise Tours & Travels LLC. Dubai Assistant Manager Aug 2018 till July 2020 Trip Wise Tours & Travels LLC. Sales Manager April 2017 till March 2018 Golden City Travel and Tourism LLC Sr. Tour Consultant Sep 2014 to Nov 2016 Ezeego1 Tours & Travels Pvt. Ltd. Sr. Executive -International Sep 2013 to July 2014 Traveller Soul Pvt. Ltd. Team Manager / Travel
Designer
May 2013 to Sep 2013
Travel XP Executive June 2011 to May 2013
EtourscRs B2B India Pvt. Ltd Executive July 2010 to May 2011 1)
Company : Trip Wise Tours & Travels LLC., Dubai
Designation: Assistant Manager
Role : Operations & Product
Period : August 2018 – July 2020
TRIPWISE Travel & Tours LLC. Dubai, affiliated to Hadani Group of Companies, was established in 2012 under license given by the Department of Tourism & Commerce Marketing, Dubai, United Arab Emirates. The business group has roots in Gulf and Middle East for more than 4 decades. As an Assistant Manager- Operations & Products, my core commitments and responsibilities were the following:
Specialized in Corporate travel booking.
Arranging business trips for corporate clients.
Booking hotels, flight tickets, arranging car for transfers, tours.
Booking venue for events and managing the same.
Travelling along with corporate clients to manage bookings and events.
Reported directly to the Director with report and costing sheet. 2)
Company : Trip Wise Tours & Travels India Pvt Ltd, Mumbai Designation: Sales Manager
Role : Sales & Operations Management
Period : April 2017 – March 2018
TRIPWISE Travel & Tours India Pvt Ltd, affiliated to Hadani Group of Companies, was established in 2012 under license given by the Department of Tourism & Commerce Marketing, Dubai, United Arab Emirates. The business group has roots in Gulf and Middle East for more than 4 decades. As a Sales Manager, my core commitments and responsibilities involves sales, building trust relationship with customers, provide world-class service to leisure and group travel customers. Also involved in continual engagement and communication with Senior Management and Supplier Management teams. Sales & Operations Delivery Management:
Planned itineraries for travelers, scheduled travel plans and maintained good relationships with clients.
Investigated customer complaints with transportation accommodations and various travel-related providers.
Established and maintained solid client relationships.
Sourced new vendors and negotiated favorable contracts.
Processed invoices and ensured prompt handling of client payments.
Tracked payments and deposits and prepared related monthly spreadsheets
Booking Air Tickets from Online portals.
Ensured that staff work areas remained presentable at all times.
Prepare Daily Sales report.
3)
Company : Golden City Travel and Tourism LLC, Abu Dhabi Designation: Sr. Tour Consultant
Role : B2B Operations & Sales
Period : Sep 2014 – Nov 2016
Operations Management:
Manage & respond to client’s questions, concerns and billing inquiries with highest degree of professionalism.
Assists individuals in planning, organizing, and booking travel
Conducts research according to the requirements of the client; get the most affordable deals.
Handling escalations.
Ensures that the travel goes smoothly by making all necessary preparations and anticipating all that can happen.
Keeps track of the customers while on travel and provides assistance as the need arises.
Handling the team in the absence of Manager.
4)
Company : Ezeego1 Tours & Travels Pvt. Ltd, Mumbai Designation: Sr. Executive -International
Role : B2B Operations & Sales
Period : Sep 2013 – July 2014
As a Sr. Executive my responsibilities were:
Online and Offline Booking
Costing and Itinerary Preparation
Sales and Customer Service
Team supervision
Duty roasters
Daily sales & conversion reports
Handling escalations
Key client retention & regular follow-ups with the clients
Handling the team in the absence of Manager.
5)
Company : Traveller Soul Pvt. Ltd, Mumbai
Designation: Team Manager / Travel Designer
Role : Team Manager- Outbound/ Inbound
Period : May 2013 – Sep 2013
As a Team Manager/ Travel Designer, my core commitments and responsibilities involved the below:
Handling the entire team
Making strategy to how to market new products in the market
Looking after the monthly revenue and the profits.
Giving weekly targets and monthly targets to the team.
Costing and Itinerary Preparation
Sales and Customer Service
Handled walk–in clients, email enquiries, and travel agents.
Specialized in handling FIT custom made tours.
6)
Company : Travel XP, Mumbai
Designation: Executive
Role : Products, Operations & Sales
Period : June 2011 – May 2013
As an Executive, my core commitments and responsibilities involved the below:
Costing and Itinerary Preparation
Uploading New Itinerary and Updating the Website
Hotel Reservations
Attending Walk in and corporate guest
Sales and Customer Service.
Handled walk–in clients, email enquiries, and travel agents. 7)
Company : EtourscRs B2B India Pvt. Ltd, Mumbai
Designation: Executive
Role : Inbound- Hotel Booking
Period : July 2010 – May 2011
As an Executive, my core commitments and responsibilities involved the below:
Handled Inbound Hotel Bookings.
Handled email enquiries, travel agents and walk in clients.
Coordinating with Hotel Reservation team and the sales managers. Thank you,
Binsy Eapen
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