Customer Service Manager
Resume:
CURRICULUM VITAE
OF
AROSHAN NAIDOO
CURRICULUM VITAE
OF
AROSHAN NAIDOO
PERSONAL DETAILS
Surname : Naidoo
First name : Aroshan
I.d. no. : 921**********
Contact Detail : 061-***-****
Email : ***************@*****.***
Residential address : 10 Glenhope Place
Glendale Gardens
Malvern
4093
Gender : Male
Marital Status : Single
Language : English
Nationality : South African
Health : Excellent
Driver’s Licence : Code 08
Criminal Record : None
PROFILE
I am a young, energetic and responsible man who likes challenges. I have good numeric, telephonic and organizational skills. I am able to work with little or no supervision even when faces with a pressurized situation. I believe that nothing in life is impossible, you just need to stay motivated and take the extra steps to succeed. I constantly reflect on my performance with the value to continuously learn and upgrade my knowledge, I believe that knowledge is a powerful tool to possess. I am able to change with minimum interruptions to my deliverables. I enjoy working within a team, and am able to easily interact with fellow colleagues and others. EDUCATIONAL QUALIFICATIONS
HIGH SCHOOL (DIPLOMA – GRADE 12):
KHARWASTAN SECONDARY – 2010
ETHEKWINI FET COLLGE:
ELECTRICAL ENGINEERING N1 – 2011
UMBILO FET COLLEGE:
MECHANICAL ENGINEERING N1 – 2013
CERTIFICATION
SERVICE ADVISOR ACCELRATOR PROGRAM – completed August 2016
SUPPLY CHAIN MANAGEGEMENT – Higher Certificate
MODULES:
• Management Principles
• Introduction to Supply Chain Management
• Purchasing Management
• Logistics Management
• Introduction to Operations Management
• Basic Economics and Finance
INSTITUTE: MANCOSA
EMPLOYMENT EXPERIENCE
TOYS R US – PAVILION (Part Time)
Summary of duties and responsibilities:
Customer Services
Merchandising Stock Cashier
BOSCH BRAAMFONTEIN
SERVICE ADVISOR
Summary of duties and responsibilities:
Customer service
Liaising with customers on escalated queries
Resolving customer complaints
Opening of job cards and providing quotes for customers
Costing of job cards
Booking in of vehicles into the workshop
Customers follow ups on both first and escalated queries
Follow-up on orders for vehicle parts with suppliers
Stock / inventory
Purchasing of parts
Hand overs
Reference : NIPHRA NDLOVU (SERVICE MANAGER)
STANGER FORD SMD TRADING
SERVICE ADVISOR JAN 2015 – APRIL 2018
Summary of duties and responsibilities:
Customer service
Liaising with customers on escalated queries
Resolving customer complaints
Opening of job cards and providing quotes for customers
Costing of job cards
Booking in of vehicles into the workshop
Customers follow ups on both first and escalated queries
Follow-up on orders for vehicle parts with suppliers Reference : SIDNEY MOODLEY (SERVICE MANAGER)
MR.PRICE GROUP
CUSTOMER SERVICES OCT 2013 – DEC 2013
Summary of duties and responsibilities:
Handling of new account queries
Data capturing
Identifying and distributing of different types of faxes that were sent through by stores across the country
Liaising with all regional stores and customers
Contact this candidate