Brittany Spann

Middletown, CT *****

adpkv1@r.postjobfree.com

+1-203-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Call Center Representative

Eastern Account Systems

October 2021 to Present

1. Responds to customer inquiries in a quick, knowledgeable and professional manner. Contacts customers via telephone on both inbound and outbound projects as frequently as necessary to meet and surpass goals for the company. Identifies and overcomes customer challenges within the guidelines of project requirements. Adheres to required scripted verbiage as necessary. Calculates resolution options to meet specific customer needs in an efficient manner. Documents all call information according to standard operating procedures. Analyzes customer accounts and promptly make corrections and/or modifications to files. Engages management assistance when necessary to reach resolution for the customer. Routes calls to the appropriate resource. Updates customers’ account information to obtain missing information or data to ensure an accurate customer database. Develops maximum resolution potential with customers through good customer service techniques and knowledge of the clients’ products and services. Performs other related duties as assigned. Stay at Home Mom

Stay At Home Mom

September 2018 to October 2021

Taking care of babies, changing diapers, bottle feeding, light household chores, meal preparation, laundry, story time, and free play

Homemaker/Companion

Griswold Home Care - Stratford, CT

February 2017 to September 2018

Errands, change/ make beds, medication reminder, laundry, housekeeping, grocery shop, accompany outings, safety supervision, socialization, take for walks, take to appointments, shopping, phone assistance, bathing, dressing/undressing, oral care, turning and transferring, assist with walking, assist with exercising, meal prep, feeding, and medication assistance. Bridal Consultant

Bed Bath and Beyond - Fairfield, CT

April 2014 to January 2017

Made bridal registries, baby shower registries, answer phones and directed calls, assisted customers as needed, handled return items, counted cash drawers, mid day deposits, and maintained aisles. Manager/Receptionist

Modern Styles - Bridgeport, CT

December 2009 to March 2014

Manager of hair salon, hair dresser, cleaning the booths, answering phones, booking appointments, took complaints, helped with questions or concerns and general customer service. Education

Associates in Business

Housatonic Community College - Bridgeport, CT

2012 to 2015

Certification in Hair Dressing

Brio Academy of Cosmetology - Bridgeport, CT

August 2010 to May 2012

Skills

• Caregiving

• Infant Care

• Meal Preparation

• Food Preparation

• Laundry

• Customer Service

• Home Care

• Cleaning

• Childcare

Awards

Employee of the month

November 2016

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