Inspections Resume

ODETTA RODRIGUEZ-OLIVER

************@*****.***

Owner: Odetta’s Mobile Notary and Field Inspection Services, Atlanta Metro, GA

Excellent Customer Service – 21 Years Mobile Notary Public Experience

3 Years Field Inspection Experience: Loss Prevention, Auto, Home, Commercial

2 Years Mortgage Loan Origination, 3 Years Escrow Assistant

Classroom Management Teaching Filing Microsoft Office Business Correspondence

General Office Duties Travel Arrangements Administrative Skills Clerical Microsoft Word Adult Education GED Education Adobe PDF Inbound/Outbound Calling Office Management

Signet/Sterling Jewelers, Inc., Akron, OH 2020 to Current

Customer Care Representative II (Full-Time/Remote)

Heavy inbound calls

Sales/Online Orders (Kay, Jared, Zales, Banter, Peoples Jewelers)

Problem Solving

Multi-tasking

Customer Service

Gwinnett Technical College, Lawrenceville, GA 2019 to 2020

Adult Education Instructor (GED and ESL)

Taught GED courses (Math, Science, Language Arts, and Social Studies) Monday - Friday, and ESL Level 4 on Saturdays in my current position. (26 hours per week)

Contra Costa County Office of Education, Pleasant Hill, CA 2015 to 2019

Adult Education Instructor Parolee Education

Merced Parole Office, Merced, CA, USA

•Prepared student/parolees for their High School Equivalency Exams

•Taught Workplace Readiness courses such as: Digital Literacy/Computer Skills, ServSafe Food Handler Certification, Discovering Careers, and Hospitality

•Assisted student/parolees in enrolling in college and attaining employment

Merced Adult School, Merced, CA 2016 to 2017

ESL Instructor

Merced, USA

•Taught the English language to Adult Learners

•Created ESL lesson plans

•Prepared students to take the Comprehensive Adult Student Assessment Systems (CASAS)

Stockton Unified School District, Stockton, CA US 2008 to 2015

Substitute Teacher

•Exhibited excellent classroom and time management skills

•Prepared students for the CAHSEE (California High School Exit Exam)

Master's Degree Human Resources, Major: Human Resources, Minor: Organizational Leadership Chapman University, Orange, CA (2011)

Master's Degree - Master of Human Resource Management Certificate: Organizational Leadership

Orange, USA

Bachelor's Degree Business Management, Major: Business Management Saint Mary's College of California, Moraga, California (2004)

Bachelor's Degree - Bachelor of Business Management Major: Business Management

Saint Mary's College of Moraga California

150-Hour TEFL Certification - Premier TEFL

Premier TEFL Certification (150 Hours) Cork, Ireland 120 Hours TEFL English

30 Hours TEFL Business English

100-Hour TESOL/TEFL/TESL - Oxford Seminars

TESOL/TESL/TEFL Certification (100 Hours) Berkeley, USA

Post-Master's Certificate Adult Learning - Walden University

College Certificate - Adult Learner Minneapolis, USA

Native Speaker/English Teacher/Volunteer – Europe 2019

California Teachers Association

Society of Field Inspectors

National Notary Association

State of Georgia: Notary Public

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