Sarah E. Clubb

Logistics

*** ********** **.

Trinity, N.C, 27370

336-***-****

adpks8@r.postjobfree.com

SKILLS

Multitasking abilities, Data Management, Customer Service, Training and Development, Service Negotiator, Microsoft Office, Mcleod, Teamwork, Leadership, Collaboration, Communication

EXPERIENCE

Transplace, Greensboro, N.C. - Freight Broker

January 2017-PRESENT

●Track shipments and trucks out on deliveries.

●Contact existing customers to update accounts and confirm deals, while indicating the most cost efficient transportation that meets the requirements of the load

●Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

●Network by phone to expand business profits and revenues.

●Collaborate with clients to maintain relationships and provide customers with thorough support and guidance.

●Develop and maintained carrier relationships to increase sales

●Work as a team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

●Maintain routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

●Use a consultative sales approach to understand customer needs and recommend relevant offerings.

●Service existing accounts on a regular basis to maximize revenue.

●Proactively managed client correspondence and recorded all tracking and communications.

●Use Mcleod to maintain company database with essential account and sales information.

●Utilize internal resources to optimize customer satisfaction and relevant pricing options.

●Manage all sales plan activities, including pick up of freight and drop off times, continuously keeping contact with carriers and customers to ensure satisfaction.

●Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

●Resolved all issues efficiently and enhanced customer satisfaction.

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EPES Logistics, Greensboro, N.C. - Logistics Account Executive

May 2015- July 2016

●Leveraged proven sales methods to increase revenue and surpass sales objectives.

●Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

●Grew business sales through effective cross-selling, exceptional customer service and cold calling.

●Networked by phone to expand business profits and revenues.

●Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

●Developed and maintained customer relationships to increase sales.

●Developed and utilized reports to assist leadership with key decisions and outperformance of operational targets.

●Drove new business and created a personal book of business by acquiring new clients and expanding new and existing relationships.

●Worked as a team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

●Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

●Used consultative sales approach to understand customer needs and recommend relevant offerings.

●Serviced existing accounts on a regular basis to maximize revenue.

●Proactively managed client correspondence and recorded all tracking and communications.

●Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.

●Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.

●Used Mcleod to maintain company database with essential account and sales information.

●Consulted with specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.

●Managed all sales plan activities, including pick up of freight and drop off times, continuously keeping contact with carriers and customers to ensure satisfaction.

●Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

●Resolved all issues efficiently and enhanced customer satisfaction.

●Achieved and sustained consistent revenue streams with a personal book of business by regularly servicing accounts and connecting with customers to ensure satisfaction.

EDUCATION

Guilford Technical Community College, Jamestown N.C. - Criminal Justice

August 1990- May 1993

Associates degree in Criminal Justice.

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