Skills

Highly organized

Punctual

Guest retention strategies

VIP guest management

Revenue growth strategies

Networking and relationship building

Event management

Business growth

Guest relations

Education

06/2015

It Bachelet Technical Italy, ITALY

Languages

Italian, Arabic:

Native language

English: C1

Advanced

French: B1

Intermediate

SARA

FRIMANE

+971********* adpkqz@r.postjobfree.com

Dubai

Professional summary

Throughout the years, I have improved a highly customer service with an exceptional work ethic, excellent professional attitude. With more than six years of working experience, in adept at performing any duties associated with the position. Arabic and Italian speaker holding an EU passport, having extensive work experience in costumer service, offering a great client-oriented approach and the ability to work both independently and in a team work environment. Experienced with multiple key industry Highly confident with the career history paired with a strong determination to meet and exceed all goals, believing that it would be the opportunity of a lifetime for me to further grow my career. Well-versed in building long-lasting relationships with typical and VIP guests. Remains calm and collected under pressure and works to develop and implement solutions. Proficient in handling administrative, staffing and inventory needs to keep services flowing smoothly .

Work history

08/2021 - Current

Expo 2020 Dubai Dubai

Guest Experience Host

Provide an outstanding customer experience by interacting with all guests and providing information regarding services offered by the Pavilion.

Act as the first point of contact for enquiries of all natures including complaints.

Monitor at prescribed intervals the Pavilion facilities, exhibits and public spaces to ensure they are providing an excellent visitor experience.

Routine opening and closing down of public areas within the Pavilion.

Ensure that all areas and displays are well-maintained, reporting issues to the Pavilion Manager.

Report any breakdowns and the placing of temporary signs if required.

Report customer feedback and comments to Pavilion Manager.

10/2020 - 06/2021

Scalini, Bulldozer Group Dubai

Guest Relations Executive

Ensuring and providing flawless, upscale, professional and high class guest service experiences.

Analyzing customer feedback and providing strategic direction to continuously improve overall rating.

Responding to guests needs and anticipating their unstated ones.

Handled guest complaints and queries professionally and effectively for mutually beneficial, positive outcomes.

Implemented strategic staff scheduling focused on improved productivity and cost-effectiveness.

07/2019 - 09/2020

Trattoria Toscana, Jumeirah Group Dubai

Head of Guest Relations

Ensuring hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.

Greeting guests, and escorts them to tables and provides menus.

Providing exceptional service to guests.

Implementing plans to improve costumer satisfaction.

Resolving complaints effectively.

Knowledge all in-house services as well as local information and be able to assist guests when questioned.

Excellent knowledge of the dining room layout, table numbers, stations and colleagues working during each shifts.

Confident with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.

Informs staff of any specific guest request or needs responsible for the collection and input of any relevant guest history in profile.

Ensures a proper capture of all guest source data (in-house, local residents, outside tourist) and consolidate per shift.

Coordinating and multi-tasking job duties in a busy environment.

Ensures that all menus, wine lists and dock presenters are clean and in top condition.

09/2015 - 03/2019

Terryone Service, National Expo Events Italy

Assistant Manager

Managing several expo and events in several cities tours.

Managing the marketing and staff.

Reviewing and interviewing applicants/candidates.

Testing the new products and presenting to the customers.

Organizing work schedules and staff duties.

Team leader, training new staff members.

Provided high level of quality control resulting in reduced downtime and maximised revenue.

06/2014 - 06/2015

Kiabi Italy

Sales Assistant

Assisting the customers and sales.

Ensuring high levels of customer satisfaction, by means of assisting whatever request they require.

Fostered relationships with customers to expand customer base and enhance loyalty and retention.

Accepted and processed cash, cheque, card and mobile payments.

Securely opened and closed store to ensure smooth daily running of store.

Managed efficient till operations, including scanning items, processing payments and issuing receipts.

Assisted with cleaning duties to maintain high standards in store presentation and hygiene.

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