Director-Strategic Accounts & Customer Success

Navaneethan S

Mob: 939*******

adpkni@r.postjobfree.com

PROFILE

GENDER : Male

ADDRESS : Hyderabad, Telangana

SKILLS

* * * * * 6 7 8 9 10 11

* ***ategic Planning 97%

2 Organizational Resilience 100%

3 Team Development 96%

4 IT Management 99%

5 DevOps & Automation 95%

6 Business Management 100%

7 Vendor Development/Mgt 100%

8 IT Infrastructure 100%

9 Project/Program Management 97%

10 Everything as a Service (XaaS) 100%

11 Site Reliability Engineering 100%

LANGUAGES

English

Hindi

100%

80%

Tamil 100%

Telugu 80%

Accomplished professional with 20+ years of progressive experience driving worldwide initiatives to support organizational growth and diverse business demands. Forward-thinking, Proactive and possess strong business acumen. Proven ability to provide strategic and tactical direction in a fast- paced, high-transaction volume and hyper-competitive environment. Experienced in creating and leading a diverse global IT organization of onshore, offshore and outsourced staff with global and regional teams. Built strong, loyal, and highly motivated teams. Excellent ability to develop IT governance that collaborates with the business. Demonstrated ability to balance risk, cost, speed and flexibility in creating and executing multi-year IT strategies. Rich expertise in taking on challenging assignments; often charged with building new teams and leading them to success. Motivational leader working across business and technical teams to increase profits and reduce costs through continuous improvements and strategic planning. Outstanding analytical, problem solving and critical thinking skills. Strong technology and architecture design experience. EDUCATION

Master of Business Administration (Information Technology) Bachelor of Science (Information Technology)

EXPERIENCE

2019 DecisionOne Corporation

2017 Diastain (Elzim) India Private Ltd

2004 Qualcomm, India

1995 Samtech Infonet Ltd

1993 Pertech Computers Limited (PCL)

1992 City Computers Pvt Ltd

CERTIFICATIONS

Advanced Certification Program in Cybersecurity by IIT Roorkee

FOLLOW ME

https://www.linkedin.com/in/srinivasan-navaneethan-603a2411a/ ITIL

Sig Sigma

EXPERTISE

IT Governance & Strategy, Global IT Delivery, Engineering IT and operations. Organizat ional Des ign & Transformation, Mergers & Acquisitions and Digital Transformation. Skilled in Information Security, Cybersecurity, and Business Intelligence. Enterprise Change Agent and Management

Expertise in Risk Management and Global Contract Negotiations. Hands-on Enterprise Portfolio & Performance Management Thrives to achieve Continuous Improvement/Operational Excellence Expert in Business Process Automation and IT Compliance Global ERP Strategy, Implementations & Delivery, Enterprise Architecture Business Continuity & Disaster Recovery.

Datacenter Operations, Virtualization, Data Management, and Data Privacy Digital Strategy, and Center of Excellence

DevOps and Automation, Site Reliability Engineering (SRE) Driving the Development and Deployment of Mission Critical Applications as a strategy to utilize a combination of Hybrid, Public, and Private Clouds. Driving and execution of various cloud-related business projects. Lead the governance and continuous improvement of the provided cloud computing services, developing and implementing new, more efficient cloud solutions, and increasing the security and transparency of the cloud services

Building successful teams, ensure Succession Planning and Career Development of teams. Global budgeting and knowledge on Software Development Life Cycle (SDLC) Project Management (IT Infra and Software), End to End IT Computing and ISO Processes. Expertise in handling large Turnkey projects, Facilities Management, IT Hardware maintenance, end to end IT infrastructure and Operations, IT consultancy, Vendor development/Management, Networking solutions, Customer Service, Application Solution support implementation, local Government rules and regulations (STPI, SEZ, Central Excise, etc). Hands-on experience in setting up and managing Offshore Support Centers, 24*7 Production Support/Data centers and 24x7x365 Helpdesk Support Centers, Turnkey projects for setting up new offices from the ground up.

2019 - Current Roles Performed In - DecisionOne Corporation ( Director of Strategic Accounts / Customer Success )

Client Advocate, Client Direction/ Environmental Changes Account Optimization and Efficiencies

Revenue Leakage Analysis and Profitability

SLA Measurement and Reporting, QBR

Baseline Forecasting and Change Management

Corrective Action Plans and Account Reporting

Dispute Resolution, Client Portal Customer Set-Up & Training Renewal Tracking and Initiation

2017 - 2019 Roles Performed In - Diastain India Private Ltd (Co-founder & Chief Technology officer)

Establishing and maintaining a consistent strategic direction for the company. Providing Leadership and technical experience in architecture. Design and manage end-to-end infrastructure solutions to meet business requirements for successful business outcomes.

Co-conceived the idea, built the technology and business value proposition, product roadmap, recruited the founding team, and pitching the concept and idea to multiple potential investors and customers. 2004 - 2017 Roles Performed In - Qualcomm, India (Director of Information Technology)

Saved millions of $$’s by formulating and implementing operational strategies to institute effective cost controls, revenue improvements, and reducing OPEX and CAPEX costs. As the very first IT employee of Qualcomm India, played a key role in the development of Qualcomm India offices since its inception by helping business grow from 19 employees in 2004 to 10000 employees nationwide along with supporting IT infrastructure. Coordinated and built cutting-edge IT infrastructure for different business groups to be successful in their projects. Hired/Seeded multiple global IT support teams in India as part of globalization and IT transformation efforts in a short period of time (End User Experience, Helpdesk, Storage management, Unix Infrastructure, Windows Infrastructure, Networking, Network Operations Center, Backup Operations Center, Windows Configuration Management, Software Engg IT, Desktop Field Service, IT Security infra, Global Infrastructure Services, Mobility, Identity support, Messaging, IT Asset Management, Business Intelligence, Engineering Tools /Apps and operations, Devops and Automation, IT operations center, IT Structured Cabling, Mission Critical Facilities IT, Cloud, AV, Telephony, Lab IT Wireless, etc.) Maintained an uptime of 99 % IT infrastructure availability for Qualcomm ensuring high availability of all equipment’s, with minimum downtime & maximum output. Successfully brought down dependency from Global IT teams by developing necessary skillsets and nurturing self-sufficiency within the local IT team. Understood the unique IT needs of various business units in Qualcomm India and articulate with the management and IT Teams overseas to get it accomplished. Negotiated pricing and terms of business for million-dollar contracts with domestic and international vendors and contractors.

Demonstrated leadership skills by hiring and building the right team with the right set of skillsets at the right time so that IT does meaningful support to business. Appreciate and encourage out-of-the-box thinking among IT team members and foster innovation. Under my leadership, my team had bagged the first position in innovation and excellence for many years.

Seeded and Managed 24*7 mission critical support center across international time zones. Manage Inventories & Assets with effective resource utilization across the globe. Devise effective support strategies and ensure their implementation. Prepare budgetary requirements for purchase & ensure timely availability of hardware and software, as per pre-determined quality standards. Also, Identify & develop IT vendors for procurement of hardware/software products globally. Designed, built various Datacenters in India for Engg. Requirements (Hyderabad, Bangalore, and Chennai) notably among them the recent regionalization of Datacenter of 6000sqft Tier 3 DC with 2 MW of power and backup in Bangalore with a budget of 22 million dollars. Designed and built crucial and complex Engineering IT infrastructure like GIT, Gerrit, BAIT, Ecloud, SAN Batch, LSF, Jenkins automation, Chef Automation, CRMDB, Perforce, Vdesk, build optimization & automation, etc.

Involved in design, build and certification of several R&D, Test and customer labs for engineering across Qualcomm India offices.

Implemented WirelessOne infrastructure in India for Engineering by coordinating with WPC for wireless licenses. This crucial infra helped save millions of dollars in savings annually. Involved in several M&A and successful integration of IT teams and systems. Roll-up and reporting regularly to IT and Business Executive management on key IT Developments milestones, metrics, risks, and risk mitigation plans monthly. Under my leadership, India IT achieved top scores for Employee satisfaction survey among global IT organizations 2 times in a row.

Chaired an automation and robotics task force to automate several Infra, Engg. IT and Apps projects in Qualcomm.

Achieved more than 90% satisfaction results for climate survey among global IT teams 2 times in a row.

Designed and executed several large IT projects from the scratch. Increased productivity by several notches by implementing industry best practices and governance models.

Member of steering committee which lead many IT divisions to achieve ISO certifications. 1995 - 2004 Roles Performed In - Samtech Infonet Ltd

(Sr. Manager Projects, Technical Support and Customer Services)

Primarily focused on Project Management /customer services activities including Project implementation, Customer satisfaction, and Revenue buildup as well as IT consultancy. Designed and implemented SAN/NAS Solutions, Backup Solutions, ISP Solutions, LAN/WAN, and Data center solutions. Areas Handled: States of Tamil Nadu, Karnataka, Andhra Pradesh, and Kerala and was running my own profit center. Projects handled: Polaris Software, ATM Research Centre (USD1 Million Project) Engineers India Limited (USD2 Million Nationwide Project,) RIETER India Ltd, Coimbatore (USD1.2 Million Project) Bank of America (India) (USD2.5 Million Nationwide Project) Kaashyap Radiant Ltd. (USD3 Million Nationwide Project) Qualcomm India (Chennai) - (USD1 Million Project)

Primenet Global Limited (Class A ISP) (USD5 Million Nationwide Project,) Pondicherry University (USD 900,000/- Project)

Indian Oil Corporation Limited (USD 1 Million Project) Metro Cash & Carry India Ltd Bangalore (USD 2.1 Million Project) Prasar Barathi (ALL INDIA RADIO) (USD 3 Million Nationwide Project) DECLARATION

I hereby declare the details furnished in the resume are true and correct to the best of my knowledge.

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