Shoe Show Customer Service

Toni Carson

Selling Specialist

Canton, MS *****

************@*****.***

+1-601-***-****

Work Experience

Store Manager

Rainbow Shops - Jackson, MS

May 2018 to Present

Complete schedule

Runs store depending on Matrix

Pulled shrink from 4.2 to 1.37 in 6 months

Great Customers Service

Great inventory

Transfer and Receive Freight

Teach and Train associate

Hands on/ Quick learner

willing to grow with the company

Hire and Fire

Team leader/ player..

willing to relocate if have too

Asst. Manager

Walmart

February 2014 to February 2018

• Runs the whole store

• Complete schedules/ maintain attendance

• Provides customer assistance

• Provides directions to Department Manager

• Finalize trucks

• Unload trucks

• Orders freight

• Hire and fire associate

• Works and Research P&L

• Order merchandise

• Works Money recycle

• Works electronic

• Prep and Plan Black Friday events

• Etc.

• Counseled, mentored and disciplined staff

• Managed daily reports of transactions

• Managed a group of employees and team members

Selling Specialist

Stein Mart

December 2011 to November 2015

• Customer service, answering customer with inquiries and purchasing decisions

• Operating registers, assisting with receiving merchandise from venders, arranging merchandise for display

• Maintaining clean shopping area to maximize store appeal

• Assisting in minimizing loss of assets

• Working with store management to accomplish achievements service standards at the front of the store

• Provides information and demonstrate skills to help others learn Zone Supervisor

Walmart

November 2013 to February 2014

Completes work assignments and priorities

• Complies with company policies, procedures, and standards of ethnic and integrity.

• Create and maintain associate schedule

• Provides administrative support

• Processes special orders or request

• Provides leadership within store Merchandising team

• Identifies and establish department solution within my zone

• Provides direction to Department Managers

Shoe Coordinator

Rainbow Fashions - Jackson, MS

October 2009 to December 2011

• Recruit, hire, schedule, train and develop sales associates

• Helped maintain shrink goal of 2% or less

• Assisted to supervise sales staff

• Receive, account, tag, sensor and display daily freight

• Conducts visual merchandising and seasonal floor resets

• Coordinates semi-annual inventory control counts

• Directed proper pricing of merchandise and ensured all price changes were made

• Reviewed and conducted seasonal moves according to company zone-o-grams Key Holder

Shoe Station

January 2007 to August 2009

• Provided and inspired outstanding service to customers

• Reviewed and completed markdowns

• Organized and maintained stockroom

• Coordinated sales promotion activities and pricing of merchandise

• Provided excellent customer service with thorough knowledge and friendly service Key Holder

Shoe Show

November 2005 to December 2006

• Provided excellent customer service

• Opened and closed store

• Screened, trained and developed new associates

• Conducted weekly floor scans for markdowns

• Received, accounted for and processed freight

Education

Business Office Technology

Hinds Community College

2005

Diploma

Canton High School

1999

Skills

• Key Holder

• Retail Management

• Customer Service

• Sales

• Merchandising

• Scheduling

• Team Building

• Inventory

• Training

• Operations

• Retail

• Profit & loss

• Store management

• Sales management

• Recruiting

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