Liesl Williams

King Street Humansdorp M: ********00l Email: adpkis@r.postjobfree.com

Summary

PROFILE AND OBJECTIVE

I am a result orientated individual with more than 10 years of sound experience in hospitality environment. The experience gained, I will use to add value to any organisation, especially when requested to form an integrated part of the administrative backbone of any organisation or of any position in the hospitality environment.

CORE CAPABILITIES:

Team player

Excellent written and verbal communication skills

Adaptability

Reliability

Integrity

Decision making

Initiative

Work standard

Problem solving

Organising

Loyal

Competencies

Team work

Responsibility

Commitment to career

Commercial awareness

Leadership

Trustworthy & work ethics

Results orientation

CAREER HIGHLIGHTS:

Great results obtained in maintaining a high standard of administration Outstanding results achieved in the hospitality environment Brilliant customer orientated person

LANGUAGE SKILLS

Afrikaans – Good written and verbal

English – Good written and verbal

TECHNICAL SKILLS SUMMARY

Strong background in MS Word

Excel

PowerPoint,

Outlook

Opera

Syspro

Hotelier

PROFESSIONAL ABILITIES

• A highly motivated, confident individual with exceptional multi-tasking and organisational abilities

• A proven ability to help managers to make the best use of their time by dealing with their secretarial and administrative tasks

• Able to exhibit confidentiality, discretion, tact, diplomacy and professionalism, when dealing with all customers, staff and management

• Managing a team and a highly confident team player

• Strong influencing and Communication skills

• High-level of accuracy and attention to detail

Experience – Employment History

Aquarius Luxury Suites March 2017 – Current

Appointed as Reservationist

Duties

• Daily/Monthly reservations

• Online chat consultant

• Switchboard – Front office duties

• Informing reception of Arrivals and special requests.

• Microsoft email

• Excel

• Handling guest complaints

• Guest travel arrangements

• Handling external booking channels (Bookings.com, Expedia, NightsBridge, Agoda)

• Petty cash

• Daily Cash Up

• Accommodation statements

• Making sure the correct commission is being paid to agents

• Group bookings

Boardman Bros (PTY) Ltd July 2013 – December 2016

Appointed as Debtors Clerk – February 2014 – December 2016 Duties

• Reconciliation and allocation on a daily basis

• Daily banking (allocating of money received)

• Debit and credit notes

• Liaising with debtors telephonically

• General debtor duties

• Microsoft email

• Control of warehouse stock

Appointed as Orders clerk – July 2013 – February 2014

• Capture orders on a daily basis

• Order and booking report

• Assist with general queries from representatives and customers

• Stock take

• Electronic communication via Microsoft Email

Erinvale Estate Hotel: 17 December 2009 - June 2013: Appointed as Receptionist: April 2011

Duties:

• Checking guest in and out of hotel

• Switchboard operating

• Handling guest complaints / Bookings for restaurants

• Daily financial duties – Foreign exchange & Handling of reception float

• Arranging guests travel arrangements as well as general leisure activities

• Sales experience – Small curio shop

• Reservation experience

• Part time debt collecting

• Filing duties

• Order stock

• Front office representative

• ‘I prefer’ representative

• Training reception staff

• Opera experience

• Microsoft office/ Email

Appointed as Floor Manager / Hostess: December – April 2011 Duties;

• Managing the front of house

• Working close with the head chef to make sure that the food is properly prepared.

• Assisting waiters when needed.

• Order / issue bar stock

• Assisting with functions as well as weddings

• Handling guest complaints

• Stock counting

• Wine tasting experience

Sidmouth Hotels (London): 29 April 2008 – 19 September 2009 Appointed as general assistant:

Duties:

• Housekeeping – Stock count every month,

• General cleaning duties.

• Dining room service – Serving breakfast & dinner, assisting with lunch

• Bar duties

• Night shift duties

In April 2009 I was promoted to Dining room Supervisor Duties:

• Planning the seating of the Dining room

• Special care to guests with specific dietary needs

• Managing of the waiters

• Inspection of all rooms after cleaning and prior to guest arriving.

• Handling group arrivals of between 30-50 guests

TA Malie se winkel (Hartbeespoortdam)

I was appointed as a waiter and later applied for the shop assistant position. Duties:

• Bookings for the restaurant

• Stock take

• Managing the waiters including calculation of fees.

• Sales experience

• Switch board

Education

Secondary Education:

School Attended: Brits High school

Highest Standard: Matric 2006

Highest qualification: Senior Certificate

Subjects: Afrikaans

English

Biology

Business Economics

Home Economics

Tourism

Interests

Reading

Sport

Netball

Athletics

References

Aquarius Luxury suites

Luvuyo Mveleli (Assistant General Manager)

021-***-****

Boardman Bros:

Esmarie Marais (HR)

043-***-****

Erinvale Hotel:

Yolanda Filmalter

021-***-****

083*******

Sidmouth Hotels:

Jo Seward

004*-***-**** 503

TA malie se winkel:

Jan Grobler

083-***-****

Anita Grobler

083-***-****

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