Bharathi

Objective : To build a professional career by taking every challenge as a learning experience and

apply innovative thoughts and high energy drive for delivering better business results.

Address:

No.12, Green Garden,

Varuthiyangarpalayam Road,

Coimbatore -641110

Phone Number: +919*********

E-Mail:

adpkhs@r.postjobfree.com

Professional Qualifications

B.E. – Civil Engineering

Diploma in Civil Engineering

Government Polytechnic-CBE

Completed the Course in First Class.

Completed with a percentage of 70%.

Personal Data:

Date of Birth : 11th Jun 1980

Sex : Female

Languages Known : English & Tamil

Areas of Expertise:

Team Leadership / Motivation.

Strategic Planning.

Complaint Management.

Quality Assurance.

Customer Service Support.

MIS and Analysis.

Key Skills

Process oriented.

Logical approach to problem solving.

Learning ability – Desire to acquire new technologies and knowledge.

Team management skills & a good team player.

Innovative & fast learner.

Good inter-personal communication skills

Achievements

Best Administrator-Signtech

Performance Achievement Award – ICICI Credit Cards – 2008.

Performance Achievement Award – ICICI Home Loans – 2010.

Relevant Software Skills

AutoCAD.

ERP Software

MS -Excel.

MS – Office.

Online. (Banking, billing)

Typewriting-English-Junior Grade

Professional Experience

GRG Institutions Jan 2015 – Mar 2021

Role: Senior Civil Engineer

Key Responsibilities:

Taking care of civil maintenance works

Budget preparation

Planning and executing the work as the budget taken

Bills checking as per the site measurements and bill passing

Preparing customization drawing and relevant documents for special budgets

Preparation of weekly bill for contractors

Interaction with the head of the departments and fulfilling their technical needs.

Co-ordination with other technical teams for preparing the

customization data.

KGISTL Technologies and Infrastructure Pvt Ltd June 2013 – Jan 2015

Role: PMC Executive

Key Responsibilities:

Preparing customization estimation

Preparing customization drawing and relevant documents

General admin activities like confidential and official letter drafting

for Project etc.,

Working knowledge in ERP Software

Preparation of weekly bill for contractors

Interaction with the customers about their customizations as

technical engineer for civil

Co-ordination with other technical teams for preparing the

customization datas.

SIGN TECH Dec 2011 to May 2013

Role: Technical Engineer

Key Responsibilities:

Prepare BPCL drawings as per specifications, and in accordance with

good industry practice.

Modify layout drawings and detailed drawings from sketches or notes

provided by design/engineering.

Assist in review and recording of approval drawings.

Prepare technical drawings and plan.

Checked drawings for conformity and accuracy by preparing check lists.

Made adjustments and changes to a variety of drawings as necessary.

M.book maintenance by writing and maintaining ledger of it.

Assist in planning and execution.

Site visit for execution of drawings. Construction material stock maintenance particularly for cement, bricks, soling etc.,

Role: Admin Manager

Key Responsibilities:

Member management of a team of 10 members.

Effective handling of emails and brought to the Management notification

Banking operation through online for transfers, bill payments etc.,

Reminders and records of financial dues.

Assist with planning and execution.

Preparation of confidential letters for the clients.

Formatting and creating administration management procedures.

Instructing and monitoring in office library.

Follow-up for the outstanding payments directly to the clients.

Reduce operational cost and achieve optimum business results through continuous process and people management.

Implement various projects and apply innovative techniques for better client experience and reduction of errors.

Responsible for other duties as assigned and as needed.

Subasri Builders & Developers Dec 2010 to June 2011

Technical Engineer & Administrative Officer

Key Responsibilities:

Prepare scheme drawings for residential buildings as per vasthu.

Organize client and Associates meetings.

Coordinate schedules and workloads.

Maintaining Out turn chart.

M. book maintenance.

Performed an array of administrative officer duties related to construction projects such as Aqua sub and some private client’s villas.

Checking contractors out turn & supplier invoices for releasing the payments

ICICI Jan 2007 to June 2009

Role: Team Leader – ICICI CREDIT CARDS

Monitored the team productivity and prepare daily MIS reports (For Tirupur, Salem & Coimbatore sectors)

Key Responsibilities:

Prepared daily reports on team members performance. Conducted day to day briefing sessions for the team on their performance and activities.

Prepared weekly analysis regarding major complaints received during the week.

Handled escalated complaints from customers.

Provide day wise active and de-active collection performance of tirupur, Salem and Coimbatore to the Collection Manager and Regional Credit Manager.

Circulation of day to day Collection Report (Tirpur, Salem and Kerala) to the Collection Managers and RCM to provide clarity on sector wise performance; break up of active and de-active collection with the previous month comparison.

Generate adjustment posted report on daily basis and publish a tracker to respective zone Managers. This report helps to track the genuine and non genuine, adjustment waiver posted.

FOCUSS CORPORATE SOLUTIONS Jan 2004 to Dec 2006

Role: Technical associate

Key Responsibilities:

Prepare of panchayat approval plans for home loan customers.

Checking valuation report of bank engineers.

Prepare estimation for renovation and top up loan customers.

Analyzing stage of the building for realsing the stage wise payments.

Verifying land or building documents before disbursement.

Over all team leader management and technical management in home loans.

Role: Team Leader ICICI HOME LOAN

Key Responsibilities:

Handled the voice and customer excellence process with a team size of 10 employees.

Guiding simple methodology for the team to enhance effective sourcing of clients.

Drive and assist the team in resolving escalations from clients and ensure 100 % closure of sanction and disbursement of loan.

Prepared weekly analysis regarding major complaints received during the week.

Conducted audit on rejected files by loan department to check quality and accuracy of the process information provided by customers. Shared the feedback with respective team member.

Role: Backend Team Member- ICICI Home Loans

Key Responsibilities:

Maintenance of files like composite, purschase, top-up, and mortgage.

Provide day wise active and de-active disbursement performance of home loans to the Home loan department and Agency Head.

Circulation of day to day disbursed loan to the disbursement head, & Branch Managers, and Field personnel to provide clarity on month wise, segment wise performance, break up of active and de-active disbursement with the previous month comparison.

Interact with sanctioned loan customers and status of their project like start date foundation if it is construction, registration date if it is purchase, like wise for other segments in home loans.

Report daily basis along with the collected datas with customers and the amount to be disbursed.

Timely follow ups for the building stage to realse stage wise payment to support disbursement target.

M.M. ANCILLARIES May 1999 to Oct 2003

Role: Senior Draughtsman

Key Responsibilities:

Prepare underground and above ground Explosive drawings as per explosive act.

Prepare factory drawings as per Inspector of Factories act.

Prepare plans for residential building as per vasthu and engineers ideas.

Create and modify layout drawings, sectional drawings for explosives.

Preparation approval papers for explosive department Chennai and Nagpur.

Effective handling of team members.

Prepare petroleum tanker lorry drawings for approvals.

Checked drawings for conformity and accuracy by preparing check lists.

Recording of approval drawings.

Made adjustments and changes for variety of Inspector of factory drawings in blue print.

Overall maintenance of explosive department.

Declaration:

I hereby declare that all the information furnished above are true to the best of my knowledge and I assure that if opportunity is given, I will do make the best of it.

Place : Coimbatore Yours Sincerely,

Date :

Bharathi

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