Afsal Ahmed
CURRICULUM VITAE
HOSPITALITY MANAGEMENT PROFESSIONAL
Sales &Marketing
Hotel or Resorts Budget
Pre- Opening Experience
Soft Opening Experience
Property Upgrade Experience
Property Management
Contact
E- mail: adpkhr@r.postjobfree.com
Skype: afsalafsal81
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adpkhr@r.postjobfree.com Cell: +91-952******* +964******* Seeking Managerial assignment in the capacity of Corporate Manager with a reputed and growth oriented property Professional Overview
Adept in managing systems including front office systems, supplies, inventory, forecasting & budgeting and preparing financial reports including rate and availability data. Proficient in achieving high customer satisfaction and recommending procedures to facilitate streamlining of departments to further excel customer satisfaction metrics.
Excellent in overseeing staffing, disciplining, scheduling and monitoring performance in order to provide optimal guest satisfaction. Proven record of accomplishment of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit.
Possess strong organizational, leadership, decision making, mentoring & relationship management skills while maintaining high standards of personal performance and professionalism with ability to relate to people at any level of business and management.
Core Competencies ~ Graphical Representation
Career Contour
November 2020 – Till
Fezinn Hotels
General Manager (Fezco Group of Hotels)
102 Spacious and Contemporary Rooms & Suit
August 2019 - October 2020
Fezinn Hotels Project
Operations Manager ( Group of Hotels)
102 Spacious and Contemporary Rooms & Suit
November 2017 –August 2019
Al Nahda Hotels and Resorts
Corporate Front Office Manager ( Group Hotels)
180 Spacious and Contemporary Rooms & Suit
November 2015 –November 2017
Al Nahda Resort and Spa
Front Office Manager
180 Apartment Spacious and Contemporary Rooms & Suite November 2014 –November 2015
Al Nahda Resort and Spa
Assistant Front Office Manager
180 Apartment Spacious and Contemporary Rooms & Suite November 2013 –November 2014
Al Nahda Resort and Spa
Duty Manager
180 Apartment Spacious and Contemporary Rooms & Suite March 2011 –November 2013
Safir Doha Hotel
Night Manager
139 Rooms
March 2008 –March 2011
Venice Hotel
Front Office Supervisor
100 Rooms
March 2007 –March 2008
Fortune Hotel
Front Office Supervisor
HOSPITALITY MANAGEMENT
General
Mnagement
Hotel Office
Operations
Reservations and
Revenue
Management
Guest Satisfaction Housekeeping
Leadership and
Team
Management
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Key Roles
Responsible for overall hotel operations.
Overseeing smooth & scheduled implementation of brand standards to minimise gaps in actual vs. required standards.
Monitor Guest satisfaction reports and implement actions on imparting appropriate in house training to the team to attain Service Excellence & teamwork.
Reviewing & interpreting the market trends/ client feedback to attune the business strategies as per the guest requirements & expectations.
Business strategy planning & analysis for assessment of revenue potential & opportunities so as to re-vamp, re- establish or set up new business sources to achieve planned targets.
Recruits best available candidates based on recommendation and personal interviews.
Reviewing departmental programmers to ensure development of future department Managers.
Ensuring that the all the Up-sell goals are achieved
Visits all departments daily and observes routine activities.
Conducting quality checks with regard to the Room and Public Area Product and Service.
Attends department meeting regularly with Division Head.
Conducting weekly/daily meeting with department responsible.
Reviewing departmental profit and loss performance. KEYSKILLS:
Marketing & Communication:
Developing, Implementing, Maximizing, Monitoring and Evaluating the hotel’s Communication objectives, strategies, including advertising, public relations, graphics and Collaterals, so as to support the objectives set in the annual Marketing Plan.
Working collaboratively with a diverse staff team to create and manage cross-organizational, integrated marketing strategies.
Coordinating communications projects with vendors and contractors for the development and production of educational event promotional materials, web site production and other collateral.
Assisting in developing new revenue sources through supplier membership, exhibits and sponsorships.
Serving as internal liaison to the meetings department and other staff resources
Reviewing and edit existing promotional materials for marketing effectiveness, cross-selling implications and adherence to brand guidelines.
IT and Creativity:
Advanced computer knowledge, networking, Command on much software’s i.e. Micros, Fidelio, Opera, IDS . Leadership:
ProfessionalDemeanour-Exhibitingbehaviouralstylesthatconveyconfidenceandcommandrespectfromothers; making a good first impression and representing Hotel in alignment with its values.
Adaptability-Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
Managing Execution
Driving for Results-Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
Building and Contributing to Teams-Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Building Relationships
Co-worker Relationships-Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Guest Relationships-Developing and sustaining relationships based on an understanding of Guest needs and actions consistent with Spirit to Serve.
Flexible & Adaptable:
Ability to handle change and adapt to new situations.
Skills to manage work pressure, prioritize work, meeting deadlines.
Positive attitude and good communication skills. 4
Commitment to delivering a high level of Guest service
Excellent grooming standards.
Flexibility to respond to arrange of different work situations.
Ability to work under pressure and under own initiative.
Strong analytical skills.
Previous experience of leading role in Front Office/Reservations/Revenue Academic Credentials
1. AMS Institute of Hotel Management Diploma In Hotel Management, INDIA, 2. B.A (History) University of Calicut – India
Training and Certifications
• Presentation Skill
• Train the Trainer
• Effective Performance Management
• SPC key performance Indicator
• Progressive Disciplinary action
• Empowerment of Leaders
• Leadership Skills for Supervisor
• General work place Safety
• Telephone Etiquette
Revenue Management Tools used
-OperaVersion5 (PMS, Sales & Catering) Fidelio, IDS, Wish, LeHost
-Rate Gain (Price Grain, Rate Gain)
-Travel Click, Synxis, GDS, OTA
Personal Dossier
Nationality : Indian
Date of birth : 31/03/1987
Languages known : English, Hindi, Arabic. Malayalam, Tamil I have been working in Hospitality Industry for over 11+ years specialized in Operation & Hotel Management. An experienced and skilled Manager with expertise in Front Office operations and Housekeeping, guest Relation and Security Operations.
Knowledge of Revenue Management.
Consistent in monitoring guest feedback through various channels and ensuring problem resolution and guest recovery through empowerment executed and guest satisfaction increased.
Improvise billing accuracy system for an efficient departure process, reducing guest queue and enhance guest experiences.
Successfully implement credit card batching reports to reduce errors in credit card payment within front office department.
Monthly staff training about hotel brand standard to increased better loyalty, guest recognition and repeat business.
Implement process to increase incremental revenue via internet sales, room up-selling and late checkout charges. Understanding Hotel Operations, Effective Communication, Planning for Business, Supervising People, Understanding Differences, Supervising Operations, Team work, Adaptability, Guest Relation Focus, Drive for Results
Afsal Ahmed