Narendra Kumar.T

Flat No: ***, M.I.G: **, D.N. *-67-5, Vishnus Vijaya Arcade, Lawsons Bay Colony, Vizag- 530 017

Phone: +91-955*******

Email: adpkfo@r.postjobfree.com

SKILL SET - SUMMARY

I worked as customer service executive with HSBC contact center from February 2007 till August 2015 well worse in training staff in linguistic and soft skills.

Took active role in promoting WBTs as a toll for training the staff.

Learned and developed exceptionally good hospitality based communication skills in the Hotel Industry where I worked for more than 10 yrs with the hospitality Industry..

While working with the contact centre I used to work as a part time faculty in Hotel Management colleges teaching Front Office & on soft skills.

Presently working in Hotel Management College as Training & Placements co-coordinator and teaching Front Office & Communication Skills.

Operational Team Head

Working in various levels in the Hospitality sector earned

Experience in all departments of the hotel.

Maintain cordial relations with the management and employes.

As the head of the department I am instrumental for promoting the executives to impart training in customer relations.

Strict implementing of SOP’s that helped to reach the schedules

Adhered to policies and procedures and Zero tolerance towards any unethical practices and worked towards organizational efficiency and brand reputation.

Business Development Skills

The following measures are taken during my tenure with the Hotel Industry

Implementing cost control measures through robust supervision to counter pilferage.

Monitoring expenditures and developing measures to increase profitability.

Coordination with other departments in the building for implementation of cost effective practices.

Consistently researching to reach out to appropriate target market for business growth.

Analyzing and planning innovating strategies to improve the profit margins.

Identifying new opportunities for a better customer relation that can lead to better customer satisfaction.

WORK EXPERIENCE

Alliance college of Hotel Management :

Profile: Training & Placement (August 2019 to till date)

Profile Description:

As a training and placement coordinator took training

Training sessions to the students and constantly updating

New trends in the industry.

Taking students to the hotels and showing them how the Industry Is operating.

Sending students for Industrial Training and placing them in hotels.

As a part of curriculum I teach Front office & Housekeeping

Subjects.

Sun Institute of Hotel Management

Profile: Principal (Sep’2015 to August 2019)

Profile Description:

Worked as principal at Sun Institute of Hotel Management.

The Job Includes:

Took up a active role in developing students in all aspects

College attained 100% pass in academic results

Subjects taught Front – office & Housekeeping

HSBC Vizag

Profile: Customer service executive (Feb’2007 – Aug 2015)

Profile Description:

Used to cater to American clients

Hotel D.V.Manor Vijayawada

Profile: Head of Front – Office Department. October 2002 to Feb 15th 2007.

Profile Description:

Coordinated with other departments for the smooth functioning of the hotel.

Assisted HR Manager in the recruitment process

Developed placement strategy for effective brand positioning

Imparted training to all the employees & employee engagement to achieve the best results

Constantly driving the hotel towards a better occupancy %

Hotel Reethi Beach Maldives (OVERSEAS)

Profile: Manager Reservations (Nov’1999 – August ’2001)

Profile Description:

Responsible to lead 3 reservation assistants.

Conduct interviews by coordinating with hotel management for the best resource.

Parting in-depth knowledge by providing training.

Responsible for all operations In the reservation department

To maintain relations with the Tour Operators & with the guests.

The Residency Chennai

Profile: Front Office Supervisor (1998 – 1999)

Profile Description:

Worked as Duty Manager at ’Residency Chennai

I was given additional opportunity to become a trainer in the same hotel apart from the regular duties which I have to perform.

The job mainly includes managing the entire operations of Front Office & constantly keeping in touch with the guests.

Hotel Kodai International Kodaikanal Tamilnadu (oct 92 to March 98

Profile: Executive Front Office

Profile Description:

Worked as executive Front Office at Hotel Kodai International Kodaikanal, Tamil Nadu

Actively involved in setting up the Front Office Department

Maintained relationship with the Tour Operators & with corporate clients

1.Hotel Apsara Visakhapatnam

Profile: Trainee Front Office Assistant October 91 to March 92

Profile Description:

Worked as Trainee Accommodation Assistant at Hotel Apsara

Mainly Responsible for Reservations

Educational Qualification

Professional/ Formal Education:

Masters Degree in commerce from Andhra University, Visakhapatnam

Bachelor Degree in Commerce from Andhra University, Visakhapatnam

Diploma in Hotel Management specialized in Front Office Operations

Senior Secondary Schooling, Intermediate

Higher Secondary Schooling, studied in Kotak Salesian School Visakhapatnam

Personal Details:

Date of Birth : September -17-1979

Place of Birth : Visakhapatnam (Andhra Pradesh), India

Languages Known : English, Hindi and Telugu.

Narendra Kumar . T

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