Eager to contribute my experience as a Medical Receptionist with a private practice. I Offer exceptional patient service skills, clerical abilities and front desk experience to ensure the efficiency of the facility.

PROFESSIONAL HIGHLIGHTS

•Over 5 years’ hands-on experience in Supervising and Senior Receptionist in busy healthcare environments

•Highly skilled in greeting patients and visitors in a quick, courteous and obliging manner

•Special talent in insurance authorization, time management, training answering telephone, monitoring and directing calls, taking messages and providing information

•Demonstrated ability to answer telephones, registering patients and providing information in a timely manner

•Proven record of preparing new patient’s medical charts with proper information and official procedures

•Handle priorities and emergency cases in calm and urgent fashion

•Experience in triaging calls, routing to appropriate staff member and ensuring all calls are handled based on priority.

•Claims Data entry, processing and quality control of data processed

SPECIAL SKILLS

•Able to give precise and detailed information to visitors

•Demonstrated ability to screen visitors and answer routine requests for information

•Proven ability to obtain authorization for diagnostic testing and referrals

•Knowledge of medical terminology, ICD-10 and CPT4 coding

•Experience in working with challenged and patients with disabilities

•Verification of insurance using various websites

•Skilled in EPIC, MS Word, Outlook, EMR, Sorien, OAS Gold and EDIMS

•Trainer claim processing/procedures

PROFESSIONAL EXPERIENCE

·Albany Memorial Hospital

March 2019 - Current

Sr. Information Associate / Pelvic Health Center

• interact with physicians, patient and other staff in coordination quality medical care.

• Oversee front-end check-in and check-out staff

• Assist with Front End check in/out process when needed

• Insurance verification

• Co Pay collection

• appointment/referral scheduling

• Chart Preparation

• Obtain authorization for PT treatments

·St. Peters Health Care Partners

October, 2016 – March, 2019

Secretary Radiation Oncology

• interact with physicians, patient and other staff in coordination quality medical care.

• front-end check-in and check-out procedures

• Receptionist

• Insurance verification

• Co Pay collection

• appointment/referral scheduling

• Patient billing, multiple phone line coverage

• Obtain authorization for medical procedures

• Set up Pier to Pier reviews when needed

·The Village Animal Clinic/Part Time

March, 2017 – Current

Receptionist

• Front-end check-in and check-out procedures

• Schedule and confirm appointment

• Bring patient to room and ensure room is ready for doctor

• Clean and disinfect room after each exam

• Request and fill pharmacy request as needed

• Assist physicians or technicians when needed

• Balance cash draw and daily totals at end of day

• Prepare all surgical and grooming documents daily

·Center for Disability Services, Albany, NY

July, 2015 – Sept, 2016

Practice Specialist

• Welcome patients, families and visitors

• Handle check-in tasks for patients

• Verify and fill essential information in the medical record

• Enter patient demographics and insurance information into the system

• Help disable and patients with physical difficulties

• Set up and confirm appointments

• Verify insurance coverage• Notify the medical assistant when a patient is ready

• Maintain appointment schedules

·St. Peters Hospital, Albany, NY

Dec. 2015 – Present

Financial Counselor

• Identify uninsured and self-pay patients, determine Charity Care eligibility

• Assist patients to apply for alternative payment programs/insurances

• Collect copayment and record into payment database

• Register hospice patients admitted into hospice

• Close out daily payments received, deposit into accounts and log into database

• Verification of insurances using multiple insurance websites

• Backup to Senior Register when needed

·St. Peters Hospital, Albany, NY

Jan. 2013– Dec. 2015

Patient Registration

• Quick Register patients presented to the emergency room

• Register patients when admitted to a room obtaining all required demographic and insurance information

• Obtain patient consent and signature on all required forms

• Register EMS patients immediately and forward information to appropriate areas to allow immediate care for the patient

• Upgrade visit to inpatient or observation when required

• Assist other teams with registration when needed

• Obtain verbal consents via phone when needed

·Ellis Hospital, Schenectady, NY

Nov. 2014– Jul. 2015

Clinical Care Coordinator

• Patient registration

• Verification of demographics, insurance and financial information • Collection and daily reconciliation of monies

• Scheduling appointments, surgeries, consultations and diagnostic testing • Obtain pre-authorizations for diagnostic testing and procedures

• Chart prep

Key Achievements

Develop tracking method for New Patients referred to the practice

Assigned 'Super User' for the implementation of new claims system in both Michigan and St. Peters. Processes included:

- Template Builder

- Epic - Class - Hospital Authorization User

- EPIC - PB Charge Review

- EPIC - Patient Access

- Epic - EUPA - Patient Access 100

- Epic - Class - Patient Access 100: Hospital Admissions and Registration

- EPIC - Registration Basics: Hospital Admissions & Registration

- Epic - Class - ED Registrar

- Epic - Chart Corrections

- Epic - Using Claim Edit Workqueues - RPB055

- EPIC - ED Registrar

- Epic - Overview of Payment Posting - RPB057

- Epic Documenting Preauthorization for Referrals - RFL005

- Epic - Overview of Charge Review Workqueues - RHB016

- EUPA - Clinic Referral User

- EPIC - Schegistrar HOD: Hospital Scheduling and Registration

- Epic - EUPA -Schegistrar HOD :Hospital Scheduling and Registration

- Epic - Class - Clinic Referral User

- EPIC - Class - Schegistrar HOD: Hospital Scheduling and Registration

- EPIC - Front Desk Out-Patient: Clinic Scheduling and Registration - Part 2

- Epic - Create a Referral - RFL002

Edit

Remove

•Top Co-payment collector

•Involved with the development and testing of new claims system

EDUCATION

Notre Dame HS, Schenectady NY

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