Executive Administrator Desktop Support
Resume:
LanYea Hales
Contact
Email : ************@*****.***
Phone
https://www.linkedin.com/in/lan-yea-h-780086a9
Highlights
Leadership Skills
Customer Relations
Databases
Networking
Prioritization and problem-solving
Presentations
Strategic Planning /Organization
Real Estate/Research and analysis.
SQL/Voip /Databases
Detail Oriented
Troubleshooting/Problem solving
Time Management
Experience
2018-05 - Current
Account Manager
Vonage Business Solutions
Subject Matter Expert in Retention
Retention efforts of 10-15k of revenue each month by efficiently working with clients and providing them a plan that is beneficial to their needs.
Frequent interactions with inter-departmental associates for the purpose of resolving customer account issues.
Subject Matter Expert in Retention
Identify reason(s) for customer dissatisfaction and/or discontinue requests in a timely manner and assist VBC in meeting companywide initiatives by retaining customers.
Provide customer feedback findings to management.
Provide operational and systems suggestions to management. IE Call queue and Cancellation Maintenance
2012-04 - Current
Atlanta Ga
Better Homes and Garden Metro Brokers
Realtor Atlanta Ga.
Account Management consisting of obtaining and monitoring multiple property listings resulting in closing real estate properties.
Drafting and proofreading Real Estate Documents.
Coordinating litigation matters and due diligence items.
2017-06 - 2018-02
Implementation Technical Specialist Atlanta Ga
LED Dental Ltd, Atlanta, GA
Managed multiple accounts resulting in trainings and making sure clients had a full understanding of product before using.
Point of Contact for client after on boarding to the customer Liaison for them until they were completely set up.
Performed troubleshooting on large and small Imaging equipment to determine if equipment was faulty and needed to be repaired.
Provided in house IT Desktop Support which included changing hard drives, adding graphic cards, reinstalling operating systems, adding memory, ram and Optimizing High Graphic Computers along with troubleshooting other Desk Top support issues.
Provided support of Active Directory Services resulting in changing passwords, adding/removing users, granting permissions where needed and adding administration accounts.
2007-11 - 2017-05
Technical Solution Specialist, Team Lead
Care Stream Dental, Atlanta, Georgia
Coached Team members and assisted with difficult calls.
Held team meetings and educated team members individually on how to have faster call resolution and higher QA scores.
Installed and configured Dental Imaging Software products resulting in networking and sharing files and granting privileges to certain users.
Received escalated calls from tier 2 reps resulting in small training sessions on how to resolve for future calls.
Performed Server and Data Migrations which includes uninstalling and reinstalling SQL (2005-2012) databases.
Provided software trainings on new material for employees and customers where they can utilize the information to enhance their performance on each application.
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2001-02 - 2007-03
Executive Administrator
Hales Spotless Cleaning Service, Tucker, Georgia
Minimized financial risk while increasing asset growth.
Coordinating and organizing presentations for Advisors.
Proof reading all memos and letters.
Maintain quality relationships with customers and vendors.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Reviewed information, created models and contributed to decision-making process by forecasting trends.
2004-04 - 2005-04
Sales Representative
MCI, Alpharetta, GA
• Responsible for Conducting and organizing team meetings
• Handling Team pre shifts meetings
• Cold Calling and selling local phone service, and demonstrating phone materials to customers
• Training new Employees
• Assisting supervisor in various needs
• Strong Customer Service Skills
Education
2006-06 - 2009-11
Bachelor of Science: Technical Management (Business Information System)
Devry Tech
1998-05
Associates of Arts: Education
Olive Harvey College
Reliable and enthusiastic Administrative Coordinator offering 15 years of experience in efficient Technical Customer Support. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for customers and staff. Excellent customer service and conflict management skills.
References
References Available Upon Request
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Contact this candidate