LanYea Hales

Contact

Email : adpkcj@r.postjobfree.com

Phone

404-***-****

LinkedIn

https://www.linkedin.com/in/lan-yea-h-780086a9

Highlights

Leadership Skills

Customer Relations

Databases

Networking

Prioritization and problem-solving

Presentations

Strategic Planning /Organization

Real Estate/Research and analysis.

SQL/Voip /Databases

Detail Oriented

Troubleshooting/Problem solving

Time Management

Experience

2018-05 - Current

Account Manager

Vonage Business Solutions

Subject Matter Expert in Retention

Retention efforts of 10-15k of revenue each month by efficiently working with clients and providing them a plan that is beneficial to their needs.

Frequent interactions with inter-departmental associates for the purpose of resolving customer account issues.

Subject Matter Expert in Retention

Identify reason(s) for customer dissatisfaction and/or discontinue requests in a timely manner and assist VBC in meeting companywide initiatives by retaining customers.

Provide customer feedback findings to management.

Provide operational and systems suggestions to management. IE Call queue and Cancellation Maintenance

2012-04 - Current

Atlanta Ga

Better Homes and Garden Metro Brokers

Realtor Atlanta Ga.

Account Management consisting of obtaining and monitoring multiple property listings resulting in closing real estate properties.

Drafting and proofreading Real Estate Documents.

Coordinating litigation matters and due diligence items.

2017-06 - 2018-02

Implementation Technical Specialist Atlanta Ga

LED Dental Ltd, Atlanta, GA

Managed multiple accounts resulting in trainings and making sure clients had a full understanding of product before using.

Point of Contact for client after on boarding to the customer Liaison for them until they were completely set up.

Performed troubleshooting on large and small Imaging equipment to determine if equipment was faulty and needed to be repaired.

Provided in house IT Desktop Support which included changing hard drives, adding graphic cards, reinstalling operating systems, adding memory, ram and Optimizing High Graphic Computers along with troubleshooting other Desk Top support issues.

Provided support of Active Directory Services resulting in changing passwords, adding/removing users, granting permissions where needed and adding administration accounts.

2007-11 - 2017-05

Technical Solution Specialist, Team Lead

Care Stream Dental, Atlanta, Georgia

Coached Team members and assisted with difficult calls.

Held team meetings and educated team members individually on how to have faster call resolution and higher QA scores.

Installed and configured Dental Imaging Software products resulting in networking and sharing files and granting privileges to certain users.

Received escalated calls from tier 2 reps resulting in small training sessions on how to resolve for future calls.

Performed Server and Data Migrations which includes uninstalling and reinstalling SQL (2005-2012) databases.

Provided software trainings on new material for employees and customers where they can utilize the information to enhance their performance on each application.

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2001-02 - 2007-03

Executive Administrator

Hales Spotless Cleaning Service, Tucker, Georgia

Minimized financial risk while increasing asset growth.

Coordinating and organizing presentations for Advisors.

Proof reading all memos and letters.

Maintain quality relationships with customers and vendors.

Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Reviewed information, created models and contributed to decision-making process by forecasting trends.

2004-04 - 2005-04

Sales Representative

MCI, Alpharetta, GA

• Responsible for Conducting and organizing team meetings

• Handling Team pre shifts meetings

• Cold Calling and selling local phone service, and demonstrating phone materials to customers

• Training new Employees

• Assisting supervisor in various needs

• Strong Customer Service Skills

Education

2006-06 - 2009-11

Bachelor of Science: Technical Management (Business Information System)

Devry Tech

1998-05

Associates of Arts: Education

Olive Harvey College

Reliable and enthusiastic Administrative Coordinator offering 15 years of experience in efficient Technical Customer Support. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for customers and staff. Excellent customer service and conflict management skills.

References

References Available Upon Request

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