EDUCATION

Degree Level:

Associates Degree of Applied Science

Degree Type:

Healthcare Administration

School:

Liberty University

Graduation Date:

May, 2016

•Analyzing and providing patient needs.

•Experience coordinating and developing verbal and written correspondences using Microsoft Suite and medical systems to educate patients regarding medical issues.

•Demonstrated proficiency in medical terminology.

•Medical Billing and Bookkeeping

•Infection control and communicable diseases

•Medical Office Insurance

•Medical Office Systems & Procedures

•Medical Ethics and Law

•Medical Office Coding

•Introduction to the Health Profession

History of Life

EMPLOYMENT HISTORY

RANDSTAD

Job Title: Attendance Coordinator

•Ensures all shifts are billable and all caregivers are paid appropriately for time worked.

•Reviews and monitors Electronic Visit Verification records and ensuring all staff have appropriately clocked in and out for all of their shifts, have arrived timely, communicate tardiness/callouts to client/families, and follows up with caregivers when paper time-sheets or clinical notes are needed and ensure they are received timely.

•Reviews all time-sheets to ensure time and attendance documentation is accurate and complete according to payor, client and contractual obligations as well as file all paperwork as needed.

•Train and provide support for all caregivers in proper use of Electronic Visit Verification systems and accurate documentation.

•Works collaboratively with coordination and finance teams. Develops and maintains working relationships with Company staff at all levels in order to coordinate services and programs across departmental lines and across multi-state locations; and responds to inquiries and requests.

•Oversees maintenance of accurate and timely attendance records and data.

Present

•Responds and addresses tardy attendance and callouts.

•Supports billing and payroll supervisors to ensure timely billing and payroll each cycle.

•Manages and corrects caregivers time entry and ensures excessive tardiness and attendance issues are escalated for progressive disciplinary action.

• Greets all visitors, manages front desk and switchboard operation.

•Assist caregivers with troubleshooting and resolving technical issues related to time entry.

•Collaborates and supports billing and payroll each cycle.

•Provides ongoing training and support to caregivers using telephonic and Electronic Visitor Verification systems.

•Serves as a resource and point of contact for office projects, supply needs, and other department needs.

•Tracks all missing notes, time-sheets, W2’s, and follows up with staff and coordinators to ensure timely receipt.

•Communicates with staffing coordinators and finances associates issues related to employee pay and attendance.

•Demonstrates good judgement when prioritizing various projects and assignments with high demands.

ADECCO

Job Title: Amazon HR Event Coordinator September 2020 to December 2020

•Sets up, executes, and breaks down New Hiring Events (NHE) and New Hire Orientations (NHO) based on labor projections to meet the labor order demands and fill on-time

•Support candidate activity to ensure all electronic paperwork is completed on time

•Providing follow-up correspondence to candidates on recruiting status via phone and email

•Tracking recruiting activities and reporting candidate status

•Attend offsite events such as community fairs, hiring events and job fairs

•Address basic questions regarding recruiting process

•Generate basic reporting from Salesforce

•Identifying opportunities for improving candidate experience and scheduling efficiency

•Assist in the coordination of other recruiting activities as needed

•Assist in on boarding of new hires and departures of employees

•Administrative tasks as needed

Effectively executes NHE activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo, and/or Drug Test Ambassador

HEALTH CARE SERVICES CORPORATION

Job Title: Customer Advocate II June 2020 to August 2020

• Demonstrate ability to spend approximately 90 percent the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

•Conducting research to adequately assist members and physicians with telephone and written inquires in an accurate, prompt and objective manner.

•Determine benefit levels according to contract guidelines.

•Complete cases that could be managed via iExchange and automated system.

•Analyze inquiries, working independently and consistently meeting customer needs. Receive, research, and process information from member or provider to determine needs/wants and ensure customer questions have been addressed. Determine appropriate action to be taken.

•Spend approximately 90% of the scheduled time on the phone according to business need.

•Read and interpret contract language, gather appropriate documents, i.e. claim copies, claim history data, cancelled checks, on-line status, Explanation of Benefits (EOBs), and utilize applicable terminal screens including on-line documentation, intranet and internet navigation.

•Initiate and code adjustment transactions to correct and resolve inquiries.

•Analyze inquiries to anticipate and determine inquirer’s needs and next action to be taken to respond in a prompt and accurate manner.

•Deliver agreed upon actions at the stated time.

•Collaborate with providers, families, and patients by ensuring communication is open and information appropriately shared (in compliance with HIPAA) to ensure member’s and provider’s needs are met.

•Obtain required or missing information via correspondence or telephone.

• Provide guidance to members when determining what products best suit their needs.

•Assist members in assessing tools and decision-making around complex health issues, e.g. coordinate effective medical management.

•Provide appropriate amount of information in a timely fashion and confirm customer understands information.

•Show flexibility in dealing with customer needs including where there are deviations of normal practices, procedures or benefit structures.

•Recognize member as not only a customer but an individual whose health status/preferences are unique.

•Recommend improvements in processing and procedures by informing appropriate personnel of revisions.

•Maintain liaison with in-house areas regarding groups’ concerns, e.g. Marketing, Provider Affairs, and SSD.

•Adhere to system generated schedule by Workforce Management to maximize customer service availability based on business needs.

•Communicate and interact effectively and professionally with co-workers, management, customers, etc.

• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.

•Maintain complete confidentiality of company business.

Maintain communication with management regarding developments within areas of assigned responsibilities and perform special projects as required or requested.

Job Title: Customer Advocate I April 2019 - June 2020

• Accurate data entry, update, edit, and provide status check for Intake processing.

• Refer and transfer caller to nurse and provide adequate information prior to completion of warm transfer.

•Completing notification of inpatient maternity admit and pending cases and referrals to RN for review.

•Interpersonal, verbal, and written communication skills.

•Demonstrate analytical, organizational skills, and independent decision making for processing preauthorizations and trans trans-routing request to correct unit for review.

TELEPERFORMANCE

Job Title: American Express Customer Service Agent November 2018 to April 2019

• Handle and carefully respond to all customer inquiries

• Provide excellent customer service through active listening

• Meet and exceed goals with the proven ability to build customer relationships

•Identify hesitations, overcome objections, and close the up-sell

•Benefits coordination and administration

• Work with confidential customer information and treat it sensitively

• Appropriately communicate with customers

• Reinforce, communicate, and review the purchase decision throughout the customer interaction

•Aim to resolve issues on the first call by being proactive in your customer service approach

STATE FARM INSURANCE

Job Title: Administrative Support June 2017 to October 2018

•Serves as a liaison for management with other administrative support associates, business partners, clients and vendors.

•Proficient using Mac, Windows, and Google software

•Utilizes utmost discretion when handling Sensitive Personal and Personally Identifiable Information to maintain confidentiality in compliance with applicable law. Prepares administrative reports for management

•Creates and completes quality reviews and internal audits of unit members’ work as requested.

•Analyze and implements new procedures for administrative support staff unit as assigned Calendar coordinator

•Possesses proficient knowledge of medical and legal terminology.

•Demonstrates automation knowledge to assist with troubleshooting and maintaining office equipment and software applications

•Contributes to office improvement by engaging and responding to excellence in operations management dialogues and activities.

•Order and stock inventory

•Responds to client surveys and other business correspondences

•Scanner Operator

•Mail tracking and distributor

•Record processor

•Creates and maintains pattern templates

•Experience working with CMS medicare and medicaid documents.

•Possesses knowledge of legal procedures and terminology to assist attorneys and paralegals in document production for experts, legal hearings, trials, etc.

•Possesses superior knowledge of administrative support policies and procedures.

• Maintains administrative workflow by studying methods; implementing cost reductions; developing reporting procedures.

•Manage calendar and scheduling for meetings, depositions, and other pre-travel arrangements for executive leadership

•Manage and register visitor access management system and validates

•Manage and run department expense reports.

• Creates and revises systems and procedures by analyzing operating practices; studying utilization of micro-computer and software technologies; evaluating personnel and technological requirements; implementing changes.

•Accomplishes department and organization mission by completing related results as needed.

•Maintains rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations.

•Maintains suggestion system by directing and controlling administrative technical aspects in accordance with management directives.

• Provides information by answering questions and requests.

• Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.

Guides employee actions by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management.

• Completes administrative projects by identifying and implementing new technology and resources; redesigning systems; recommending re-deployment of designated resources.

Sarai Hithe

825 Marcus Lane

Hampton, GA 30228

T: 214-***-****

adpka9@r.postjobfree.com

T: 972-***-****

adpka9@r.postjobfree.com

Contact this candidate