Customer Service Assistant Manager

MARLAINA

MCCOURRY

*** ****** *****, **** ******, MD 21060, 667-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Talented industry management professional with natural leadership abilities and insight into strategies for improving business performance and profits. Handle diverse operational areas independently, sliding smoothly into different roles with excellent multitasking and problem-solving abilities.

SKILLS

Customer service and satisfaction

Closing oversight

Money handling

Employee scheduling

Operations management

Strong communication

Sales reporting

Sales strategies

Delivery logging

EXPERIENCE

Custodian January 2013 – June 2016

The Wilburn Company, Linthicum MD

-Managed cleaning products, supply inventory, and equipment to meet use demands

-Minimized spread of infectious diseases through strict sanitation protocols

-Protected building users and staff by consistently following safety protocols

-Cleaned and polished furniture and fixtures

-Minimized trash buildup and daily attention to every receptacle

Server/Hosts June 2016 – August 2018

Twains Tavern, Pasadena MD

-Provided superior customer service by promptly greeting and welcoming guests

-supported server efficiency, introducing guests to server and taking drink orders

-cleaned and organized menus to increase sanitation and availability

-moved and arranged tables, chairs, and settings for groups with special needs or large numbers

-memorized and prompted menu items, daily specials, and drink options

-served take-out customers and managed curbside delivery service

Assistant Manager February 2019 – November 2020

Francescas, Destin FL

-coordinated employee schedules to provide adequate staff coverage

-supported senior managers with day-to-day operational requirements

-contributed to budget development and forecasting by gathering revenue data

Delivery Driver April 2018 - Current

Doordash, Glen Burnie, MD

-Followed scanning, tracking, and documentation procedures to avoid errors

-protected customer packages from damage with safe handling and proper load balancing

-handled [Number]+ deliveries each day across [location] areas

EDUCATION

High school Diploma May 2013

Lansdowne High School, Lansdowne, Maryland

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