Sheetal Agarwal

Address: Revere Cove Tega Cay (**708)

Contact no: 803-***-****

Email: adpk4u@r.postjobfree.com

Objective

Data Entry Clerk with +6 years of experience, looking forward for a lateral position in an organization where my skill sets are utilized and want to explore and provide productive work to corporate world with my knowledge and managerial skills.

Note: I have 2 years of gap from jobs because I am waiting for my EAD US work permit.

Data Entry Specialist cum Admin Executive

Stericycle Deerfield (January 2018-June-2019)

Adjusted database settings to meet company’s preferred data storage requirements.

Coordinate with co-workers to ensure a balanced workload, and provide assistance to ensure deadlines are met.

Maintain a 99% accuracy rate by assessing client and Administrative

documents for errors according to high level of quality.

Organizing files and collecting data to be entered into the computer.

Accurately entering information into various computer programs.

Works with internal department to exchange provider information and follows up on inconsistencies.

Manage complete data entry and customer support for the company.

Handle customer complaints, provide appropriate solutions and alternatives

with in the time limits; follow up to ensure resolution.

Performed other clerical duties such as answering the telephone, sorting and distributing mail, running errands, and sending faxes.

Corrected any data entry errors to avoid issues like duplication or data degradation in the future.

Professional Experience

Data Entry Clerk cum Customer Service Representative

MARK EXHAUST SYSTEMS LIMITED, GURUGRAM, INDIA ( SEPT. 2012- 2015 JAN)

Compare transcribed data, as displayed on a visual screen, with the source document and corrects any error.

Received and reviewed all incoming and outgoing correspondence for proper format and grammatical and typographical accuracy for staff members.

Received and reviewed all correspondence for grammar, construction, format, enclosures, attachments, and continuity of text and compliance with the supervisor's policies and viewpoint.

Determine that diagnostic and procedural terminology used is consistent with currently accepted medical nomenclature.

Ensured commitments made by the supervisor were implemented by subordinates when appropriate.

Make a detailed report of each week's/month's findings demonstrating the improvement or decline of production for management work with engineers and customers to resolve problems with returned items.

Built and maintained tracking databases for a variety of measuring aspects.

CRM Executive

BONY POLYMERS, GURUGRAM, INDIA ( Oct. 2011- 2012 Aug.)

Greet customers warmly and ascertain problem or reason for calling

Manage large amounts of incoming calls

Develop and carry out an efficient documentation and filing system, fax and photocopying machines

Handle requests and queries appropriately

Maintain daily electronic journal, arrange meetings and appointments

Assisted with office shipping and the mass mailing of thousands of monthly invoices to the company clients.

Management Trainee

CLIMAX OVERSEAS PVT LTD., GURUGRAM, INDIA (July 2010-2011 Sept.)

Work with customer service manager to ensure proper customer service is being delivered

Develop and carry out an efficient documentation and filing system for both paper and electronic records.

Organizing the office layout and ordering stationery and equipment.

Generate memos, emails and reports when appropriate.

Data entry of MIFS (Multi-Purpose Information Forms)

Education

Master of Business Administration- (July 2008-2010 June)

UPTU, INDIA

Additional Skills

Expert in MS Office, MS Power point with a focus on MS Excel

Typing speed 60wpm with 90% accuracy.

Highly skilled leader with skills in delegating tasks, team building.

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